Is familiar with all aspects of operations for which the team lead is responsible.
If necessary, can fill in for any position or perform any service required by that location.
Promotes a teamwork philosophy through leading by example.
Leads the work group in delivering high levels of guest service.
Assists with administering a time and attendance system, including building work schedules, assigning employees, notifying employees of any changes, and monitoring employee attendance.
Assists with training, re-training and development of employees.
Provides feedback, reinforcement, or coaching to employees through continual or periodically.
Keeps records that are current, accurate, and accessible.
Models appropriate dress, grooming, and performance.
When possible, resolves conflicts between employees, escalating to higher levels when appropriate.
Maintains confidentiality.
Remains composed under pressure and maintains control in all situations.
Maintains safe, clean and neat work environment by following standards and procedures.
Maintains strict confidentiality related to work information (in accordance with HIPAA).
Performs other duties as required.
Qualification And Requirements
High School diploma or equivalent, or equivalent experience.
May require a have a valid driver’s license with no restrictions and present a safe driving record.
Must be able to work legally in the United States.
Must pass background and drug screenings.
Previous experience in one or more of the areas in which the team lead will supervise.
Able to speak, read, and write English fluently.
Required to meet immunization or health screening requirements.
Ability to work under pressure.
Ability to demonstrate professionalism, with excellent communication and interpersonal skills.
Passion for customer service and attention to detail.
Physical Requirements
Regularly required to stand, walk, sit, use hands, talk, see, and hear.
Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally.
Must be able to push and pull (on wheelchair) 100 to 350 pounds, frequently over considerable distances.
Ability to work flexible schedules and extended hours is sometimes required.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
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