“Anyone with the opportunity to work for Val is going to be in for a great experience where you will be challenged to grow, and you will be provided with resources and ideas to make it happen. If you want a leader who is dedicated to serving people first, and has a plan to blow the number out look no further you have found her right here!”
Contributions
-
You have multiple customer support channels to manage. How do you keep them all organized?
Templates can be useful to speed up the first response in any channel. It will also ensure that your answers to common questions remain consistent across all channels. Some customers like to “shop” for answers. It sets the standard for the team. The issue is when your team becomes over reliant & doesn’t spend the time to understand the issue. That can lead to customer frustration. You still want your team engaged & thinking while using canned responses.
-
You’re struggling to build a strong team dynamic in lead generation. What are you missing?
Creating a true team means they share their best practices. That is usually the hardest part with sales teams. No one wants to give up their advantage. One of the ways to do this is team contests. Most sales contests are for individuals and everyone pretty much knows who is going to win. Create small team contests. Which will require the reps to work together to win. Ensure that the prize is also a team prize to continue to build camaraderie amongst the reps.
Activity
-
In today's competitive business landscape, the role of the #CCO must evolve from traditional customer support to a key driver of revenue generation.…
In today's competitive business landscape, the role of the #CCO must evolve from traditional customer support to a key driver of revenue generation.…
Liked by Valerie Jones-Harvey
-
Super excited to be a part of this!
Super excited to be a part of this!
Shared by Valerie Jones-Harvey
Experience & Education
Licenses & Certifications
Recommendations received
10 people have recommended Valerie
Join now to viewMore activity by Valerie
-
Finishing up a fantastic week at OneStream Software #Splash Las Vegas. Business is boomin’
Finishing up a fantastic week at OneStream Software #Splash Las Vegas. Business is boomin’
Liked by Valerie Jones-Harvey
-
This is a great post. I personally struggle with daily writing habit. Bookmark this one and come back to it a few times throughout the year.
This is a great post. I personally struggle with daily writing habit. Bookmark this one and come back to it a few times throughout the year.
Shared by Valerie Jones-Harvey
Other similar profiles
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore MoreOthers named Valerie Jones-Harvey
1 other named Valerie Jones-Harvey is on LinkedIn
See others named Valerie Jones-Harvey