Terry F.

Can we say "bye" to IVRs? With #contactcenter #AI like VAgents it's no longer needed. They're annoying, inefficient, outdated, and unnecessary. If you're using an IVR to triage calls, come demo VAgents and see how much better your #customerexperience can be. HIT ME UP >> Arvell @ VAgents.com Create a Great Day! #cx #customersupport #callcenter #BPO #conversationalai

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#AAImagine! Automation Anywhere Unveils New AI + Automation Enterprise System Empowering Companies to Achieve 10x Business Impact with AI Agents and Transforming Mission-Critical Workflows

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I know someone. We all do. We might be that person. But whether you believe there's cause for concern or not, this is an insightful study from Genesys that will help businesses better satisfy and delight consumers. https://gsys.cx/4b9uxTs

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Modern CCaaS is intelligent and integrated across your entire business. At #CustomerContactWeek, you'll learn how Vonage enables customers across their journey. https://gag.gl/hzuGCz #mycompany

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Curious about the intersection of #technology and #retail? Our blog explores the evolving landscape of omnichannel strategies and #AI in the retail sector. Stay informed and join the conversation!

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Excellent insights and actions to improve EX via improved CX in this brief CMSWire article from CSG SVP customer experience, Mark Smith. Mark’s fresh angle on the topic is nicely encapsulated in the following quote: “What if you could create a powerful symbiotic relationship in your organization, where good customer experience (CX) creates good EX, which results in even better CX, and so on in a virtuous cycle?” Great way to frame strategy and execution for the coming week! Read Mark's piece to learn more. 👍 https://lnkd.in/guME5MCg #CX #EX #contactcenter #strategy

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Customer trust is our number one value — and when it comes to generative AI, security is critical. Read this whitepaper to discover how to address the top LLM risks when building your Gen AI solution.

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It's really important to focus on customer experience in today's business world. In a video about 5 customer experience trends, Blake Morgan, an expert in customer experience, talks about 5 ways you can really concentrate on CX. http://ms.spr.ly/6045Yp1mt

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🔍 Does Erlang-C Work for Skill-Based Routing? Join Blair McGavin from Mozart Software, Ted Lango, and Jim Simmons from WFM Labs as they tackle this pressing question: https://lnkd.in/gbqTDdRS Highlights: - Are traditional models like Erlang-C still effective? - Customized models for modern contact centers. - AI & machine learning: the future of forecasting and capacity planning. - Multi-skilling & dynamic routing: transforming occupancy and service levels. - Intelligent chat & AI-assisted operations: the next frontier in workforce management. Discover challenges and opportunities in today's dynamic work environments. 🌐✨ #WorkforceManagement #AI #Forecasting #CapacityPlanning #ContactCenters #Innovation #WFM

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Omni Channel is not just a buzz word it’s how you really differentiate the experience you want to provide to your customers. Many people I talk to and work with have a vision of the experience they think they should have but are not clear just how simple it can be with the right tools.

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Watch it at your convenience on demand. You’ll learn from Verizon’s Bob Schafer and Forrester’s Seth Marrs how leading companies are transforming contact centers into revenue hubs while maintaining customer satisfaction. Key highlights include: shifting from cost reduction to revenue generation, realigning metrics and KPIs, identifying sales opportunities, leveraging AI and analytics, optimizing agent training, and so much more! Complimentary registration by clicking below. #VTeam

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Field service organizations are under pressure to maximize asset value and drive profitability. With new Salesforce capabilities, they can now: ➡�� see and act on an asset's real-time health ➡️ empower mobile workers with asset data ➡️ predict asset failures with AI ...and more. Dive deeper:

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Many clients are looking for a ROI on their AI projects, in this article Terry F. discusses a number of real world use cases for Contact Center that can create meaningful business impact. https://lnkd.in/efVMCRxX World Wide Technology #AI #ContactCenter #UC #DigitalExperience

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