About
Courses by Myra
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De-Escalating Conversations for Customer Service49m
De-Escalating Conversations for Customer Service
By: Myra Golden
Articles by Myra
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Should Contact Center Agents Be Worried About AI?
Should Contact Center Agents Be Worried About AI?
By Myra Bryant Golden
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The Psychology of 'No': How to End Live Chat When You Can't Give Customers What They Want
The Psychology of 'No': How to End Live Chat When You Can't Give Customers What They Want
By Myra Bryant Golden
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Don't Let Demanding Customers Push Your Buttons: The Q-TIP Method for Stress-Free Customer Service
Don't Let Demanding Customers Push Your Buttons: The Q-TIP Method for Stress-Free Customer Service
By Myra Bryant Golden
Activity
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One of the most important things for success after training is how quickly we put what we learn into action. It's crucial to act fast and start using…
One of the most important things for success after training is how quickly we put what we learn into action. It's crucial to act fast and start using…
Shared by Myra Bryant Golden
Experience & Education
Licenses & Certifications
Volunteer Experience
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Volunteer - BizTown
Junior Achievement USA
- Present 9 years 3 months
Education
JA BizTown is a 10,000 square foot kid-sized city. Several weeks of classroom learning culminates in a day-long visit to this fully-interactive simulated free market facility. My exciting volunteer experience helped students manage their assigned JA BizTown shop and I advised them in making important business and personal finance decisions.
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Volunteer
Special Olympics Oklahoma
- 11 years 8 months
Children
I had the privilege of training Special Olympics Global Messengers to speak with poise and confidence before large groups. Global Messengers are athletes with intellectual disabilities who represent Special Olympics.
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