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Very excited to say that I am officially hiring! Yay! I am looking for an awesome Content Management Analyst who will join my team in our quest to…
Very excited to say that I am officially hiring! Yay! I am looking for an awesome Content Management Analyst who will join my team in our quest to…
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Experience & Education
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Just wanted to reach out to my network as I’m still looking for work. A bit about me: I have spent more than a decade in the Contact Center space…
Just wanted to reach out to my network as I’m still looking for work. A bit about me: I have spent more than a decade in the Contact Center space…
Liked by Mike Aronow
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There’re grounded flights, fulfillment centers halted, and more. When an outage this large happens, it causes mass confusion. How do you deal…
There’re grounded flights, fulfillment centers halted, and more. When an outage this large happens, it causes mass confusion. How do you deal…
Liked by Mike Aronow
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We surveyed over 1,000 agents to find out how they REALLY think about technology in the contact center. Some of the results might surprise you. We…
We surveyed over 1,000 agents to find out how they REALLY think about technology in the contact center. Some of the results might surprise you. We…
Liked by Mike Aronow
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Delighted to share that our son George has started his plebe Summer at the U.S. Naval Academy. Couldn't be more proud of him and appreciative of the…
Delighted to share that our son George has started his plebe Summer at the U.S. Naval Academy. Couldn't be more proud of him and appreciative of the…
Liked by Mike Aronow
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Was wonderful to join Harry Stebbings for this conversation — we're all in on AI at Greylock, and Harry and I discuss the characteristics of building…
Was wonderful to join Harry Stebbings for this conversation — we're all in on AI at Greylock, and Harry and I discuss the characteristics of building…
Liked by Mike Aronow
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STARTING A NEW COMPANY IS A CREATIVE PROCESS. Every detail, even the name, is part of this journey. As with all creative endeavors, it’s crucial…
STARTING A NEW COMPANY IS A CREATIVE PROCESS. Every detail, even the name, is part of this journey. As with all creative endeavors, it’s crucial…
Liked by Mike Aronow
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A lot of noise about Real Time Agent Assist and generative AI. Cresta is delivering real results at scale in the contact center. One brand in…
A lot of noise about Real Time Agent Assist and generative AI. Cresta is delivering real results at scale in the contact center. One brand in…
Shared by Mike Aronow
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So excited to see the results that United Airlines is driving with Cresta. They deployed our agent assist product and saw: ⏱️ 15% lower average…
So excited to see the results that United Airlines is driving with Cresta. They deployed our agent assist product and saw: ⏱️ 15% lower average…
Liked by Mike Aronow
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Honored to receive a Q3 Quarterly Impact Award for performance. Looking forward to finishing this year strong and crushing FY25! Joe Young Ryan…
Honored to receive a Q3 Quarterly Impact Award for performance. Looking forward to finishing this year strong and crushing FY25! Joe Young Ryan…
Liked by Mike Aronow
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