Michael Getz

While compliance and regulatory risks continue to grow, compliance functions are typically managed as a cost center, and given a fixed operating budget. As a result, they traditionally use low-cost tools (e.g., e-mail and spreadsheets) and manual processes to manage their efforts. This approach is unable to address every risk, so compliance teams prioritize the risks, and address as much as possible.

Unfortunately, risks are growing faster than the resources, so compliance teams need to… Show more

While compliance and regulatory risks continue to grow, compliance functions are typically managed as a cost center, and given a fixed operating budget. As a result, they traditionally use low-cost tools (e.g., e-mail and spreadsheets) and manual processes to manage their efforts. This approach is unable to address every risk, so compliance teams prioritize the risks, and address as much as possible.

Unfortunately, risks are growing faster than the resources, so compliance teams need to redefine the “Business of Compliance” to streamline the processes, automate where possible, and improve their visibility and insight to be more agile.

The ServiceNow Inspire Team partnered with Allianz Life, a large financial services company, to transform the way they manage the “Business of Compliance”

The engagement included the following key components:

-Strategic Roadmap: The vision, strategic drivers and business outcomes
-Strategic Architecture: The capabilities needed to achieve the business outcomes
-Workstreams: Implementation approach accounting for business and technical constraints
-Business Case: Analysis of the projected benefits and costs to achieve
-Innovation: Prototype of a solution to modernize compliance management
-Realization: Production application to manage their Compliance processes

The results encompassed the following benefits:

-Increased efficiency and productivity from ITSM and compliance staff
-Cost reduction and risk avoidance through streamlined agent risk assessment process
-Flattening of hiring requirements despite growth in the business
-Ability to align business goals with technical capabilities in ITSM, compliance, and beyond Show less

Implemented a virtualization capacity management solution using CA Capacity Command Center. Configured over 130 VMWare ESX Hosts and AIX pSeries frames to calculate current capacity consumption, consumption trending and model virtual placements.

Implemented a Bare Metal Restore system enabling a centralized approach for end user desktop/laptop support. Remote based technicians can access end user systems, diagnose and repair issues. Technicians can also remotely order the restoration of the system from a bare metal image. Savings due to cost reductions were expected to total over $3 million.

Implemented a new design and architecture for Service Management systems (CA Service Desk, CA Service Catalog, CA IT Asset Management and IT-PAM) addressing over 700 internal customer defined requirements. This design removed the need for a highly customized implementation which was difficult to maintain and upgrade. The new architecture included an updated infrastructure and more reliance on out of the box functionality to meet requirements. The ability to upgrade was tested on a Service Pack… Show more

Implemented a new design and architecture for Service Management systems (CA Service Desk, CA Service Catalog, CA IT Asset Management and IT-PAM) addressing over 700 internal customer defined requirements. This design removed the need for a highly customized implementation which was difficult to maintain and upgrade. The new architecture included an updated infrastructure and more reliance on out of the box functionality to meet requirements. The ability to upgrade was tested on a Service Pack rollout which improved the implementation time by over 1000%. The Service Management solution handles over 300,000 tickets annually and services over 13,000 global customers. Show less

Prior to the advent of cloud and IaaS, this project proved using a pure software based solution that it was possible to provision and manage virtual services dynamically and via on demand requests through a service catalog. We were able to provision from bare metal the VMWare ESX hypervisor and subsequently guest virtual machines into those ESX hosts. Provisioning automatically generated change control records as well as configuration items in the CMDB. Once in the CMDB we could dynamically… Show more

Prior to the advent of cloud and IaaS, this project proved using a pure software based solution that it was possible to provision and manage virtual services dynamically and via on demand requests through a service catalog. We were able to provision from bare metal the VMWare ESX hypervisor and subsequently guest virtual machines into those ESX hosts. Provisioning automatically generated change control records as well as configuration items in the CMDB. Once in the CMDB we could dynamically allocate additional resources to services based on performance information collected from the host machines. Show less