Mary Williams

Wondering how to start your Salesforce #AI journey with #Einstein? This Salesforce+ video with Nitin Kohli and Kamal A. on "How to Start Your Generative AI Journey" provides a road map to accelerate your organization's AI adoption as well as work to implement generative AI into the roadmap. If you are hesitant about starting the journey alone, Salesforce's professional services offer an #AI #Coach that can work with you throughout your AI Journey. https://lnkd.in/e2-WgUpd

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Don't overthink your Salesforce AI prompt strategy. Let users define their own prompts using iDialogue. And once they've personalized their own prompts, Salesforce adoption increases dramatically. Users will login to get their own AI-assisted view of the data.

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In a complex selling environment, businesses need to improve the seller experience, drive more revenue, and optimize how they go to market. New capabilities for @Salesforce Revenue Lifecycle Management address these challenges by providing an AI-guided quoting experience for direct sellers and more:

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The next one in the Unwrapping Data Cloud series of Eunice Wong Ze Way. 🚀 This time practical tips and tricks on how to activate your data. 💡 #valtech Valtech Salesforce #data

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🚨 Salesforce Stumbles 🚨 Salesforce's Q1 results missed revenue expectations, and Q2 guidance also fell short. The full-year subscription growth outlook has been downgraded to "slightly below 10%". On the call, the company noted moderated buying behavior due to elongated deal cycles, deal compression, and higher budget scrutiny. A new spending outlook for 2H24 will be available soon. Will the trends shift for Salesforce? Stay tuned! 🧔 #Salesforce #TechNews #MarketUpdate #BusinessInsights #SalesforceStumble

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Sales reps spend just 20% of their time on the phone selling to prospective customers. New innovations from @Salesforce are designed to help sellers: ✅ generate call summaries ✅ identify actionable insights directly from their teams’ calls ✅ accelerate call preparation and follow-up through automated agendas and to-do lists Learn more:

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Join us for an exclusive look into Salesforce’s journey through our own data and AI transformations, similar to that of many enterprise companies happening on July 31st. Learn how we foster a data-driven culture by integrating people, processes, and products together. You’ll hear about: 🔹Analytics Adoption: strategies to bring teams together. 🔸Change Management: key lessons and insights. 🔹User Enablement: best practices on empowering decision making with data. Don’t miss out on understanding how Salesforce leverages Tableau to enhance enterprise operations! https://lnkd.in/guZjRVkU

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Sales leaders have always been looking to make their sales reps job easier. Over the past 25 years the answers was always to add technology, but now Gartner research shows that all of this tech can be a major burden and slow down productivity. Allow sellers to focus on where they excel, and treat technology as a full-fledged team member. No body is saying get rid of the tech. We just need to figure out a better way to use it. Here’s how. Gartner for Sales | #GartnerSales #Sales #AI

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Here are my TOP 3 takeaways after a year of non-stop sales conferences (Salesforce, Sales Enablement Collective, RevOps Co-op, Gartner, Emblaze, Forrester – you name it!). 1. Networking Nirvana: Forget the expo floor. The real connections happens at lunch, happy hour, and those chats between sessions. 🍽️🍻 2. Ditch the Demo: Nobody wants to be bombarded with sales pitches at your booth. Focus on building genuine relationships and understanding your prospects' needs. 🤝 3. Book It Now: Don't let those valuable leads get lost in the email abyss. Schedule a follow-up meeting right there on the floor! 📆 P.S. Shoutout to Sales Enablement Collective for the most mouthwatering conference food ever! 🤤 RevOps Co-op was a close second. Sorry to all the other conference caterers – you've got some catching up to do! 😉

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Healthcare and Life Sciences organizations are facing an influx of data, both coming into their organizations and going out. All this data is the key to fueling innovation and ultimately improving outcomes for patients and members. Join us to discover how @MuleSoft and Salesforce's Data Cloud augment data to improve care outcomes at scale. Whether it's to create personalized health plans for patients and members or get products to market faster in the hands of those who need them.

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79% of service centers are investing in AI to support their agents and technicians and help their customers self-serve, but most of the data feeding this AI is disconnected and siloed across an organization — which means there are gaps in AI’s ability to answer agent and customer questions. That’s why @Salesforce has launched its new Unified Knowledge solution. By integrating third-party knowledge from sources like SharePoint, Google Drive, and more - directly into Einstein for Service, the new AI models better enable agents and AI Assistants to deliver personalized customer experiences.

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Sales reps spend just 20% of their time on the phone selling to prospective customers. New innovations from @Salesforce are designed to help sellers: ✅ generate call summaries ✅ identify actionable insights directly from their teams’ calls ✅ accelerate call preparation and follow-up through automated agendas and to-do lists Learn more:

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This is extremely accurate, lots of talk conceptually on what it can do for you but very little guidance on how to actually put it into practice.

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In this clip from Gainsight & Ecosystems’ on-demand webinar on How to Drive NRR with Customer Value, Todd Massey, former #CustomerSuccess Operations leader at Delphix, discusses how Delphix utilizes Eco + Gainsight to align their #Sales and #CustomerSuccess on the customer's desired #outcomes. Our customers are able to look at both internal customer success plans and external customer-led value reviews simultaneously, helping you to close the #ValueGap and improve #CustomerSuccess. Learn more about our partnership here: https://hubs.ly/Q02GCSbQ0 Download the full on-demand webinar here: https://hubs.ly/Q02GCG0b0 #ValueRealization #CustomerExperience #B2BSales #SaaS

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What industrial sales KPIs do you track? Are they predictive? Salesforce.com recently disclosed that their close rate has dropped by roughly one-third (from 50% to 35%.) That's not exactly what Benioff said, but it's the implication. In order to hit their number, they need 50% more coverage in the pipeline - from 2X target to 3X target. What data do you need in order to have that accuracy of insight? At least: - average deal size - sell cycle - close rate The average deal size should be fairly easy to calculate, but are your sell cycle and close rate metrics meaningful? Only if you include specific, consistent definitions and criteria. For instance: - Does the sales cycle begin when a "contact" is created? Or when a lead becomes "sales qualified?" Or when an "opportunity" is created? - Is close rate calculated as a percentage of deals in the pipeline? Or "qualified deals?" Are repeat orders and new logo orders calculated separately? Do you use opportunity qualification scorecards to ensure that everyone's deals meet consistent criteria to be considered "qualified?" Underlying this is proper use of CRM. That means pipelines that match the sales process (and of course a robust sales process and accountability to begin with.) Milestones and criteria must be clear, and reps must be trained and coached (with role-playing) to understand whether their deal champion's hopes align with the real situation. Is software sales different than capital equipment or durable industrial products or services? Yes. Is sales fundamentally different? No. Here's the thing. You already use this sort of tracking, measurement precision, and analysis in your business. That's how you run production and operations. Why is bringing the same mindset to marketing and sales so unusual? Detail on the earnings call below if you want to dig deeper. #Quota #SalesGoals #SalesTargets #SalesKPIs #CloseRatio #SellCycle #IndustrialSales #B2BSales

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Looking forward to tomorrow's webinar 'Why Salesforce + Data Integration is important to the Sales Leader' at 11AM CT. Greg Ernst from Intel and Jason Mitchell from PeerIslands will share practical insights on how Salesforce and data integrations can enhance your sales team's efficiency. #SalesLeadership #Salesforce #DataIntegration #Data

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