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Articles by Kevin
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Jason Kelce, Calvin Coolidge and the Sport of Selling
Jason Kelce, Calvin Coolidge and the Sport of Selling
By Kevin O'Connell
Contributions
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What are the top reasons for CRM system dissatisfaction and how can you address them?
When evaluating a CRM platform, especially to the extent that it will introduce new processes, you have to make sure the intended users have a voice in the evaluation process. Whether it's front-line sales, channel sales, customer service, etc your users need to feel like they have a voice on the front end of the selection process. You'll accomplish a few goals-your users will feel they're a part of the process and inherently be bought into any changes that result. Additionally, (and almost as important), participation in the evaluation will give your users the chance to surface questions that may be otherwise overlooked by your evaluation team and this will go a long way when it comes to adoption.
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How can you manage a hybrid workforce effectively?
Trust is the most important trait that needs to exist in a working relationship-it's a must with a hybrid workforce. Trust has to exist both ways. If you're managing a hybrid team you have to know the team is doing exactly what's asked of them (and more) every day. Ideally, you have systems of record like CRM to ensure this but the best working relationships are the ones where you don't need to check Salesforce or Zendesk to ensure you're getting the productivity you need. On the flip side, the team needs to trust their leader has their back and will empower them to be successful. The foundation of this two-way street is consistent and open communication and empathy (often overlooked by the way). Absent either, your team will underperform.
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What are the most common reasons why software customers churn?
Success with any software is predicated on adoption. In order to ensure adoption is in line with success criteria you must have a way to monitor utilization and do so frequently. If you see spikes or valleys, do not fall to the temptation to think of them as outliers. Dig in. Understand the data and share that with your customer. There is truth, either good or bad, in that data that can either help drive growth or help triage issues typically associated with utilization dips. The key is dealing with them in real-time. How you respond to that will define your relationship with the customer and ideally minimize or eliminate churn.
Activity
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Kareem Maddox...Olympian. So proud. 🇺🇸🏀❤️💪🏾 #basketball #basketballcoach #coaching #TeamUSA #FIBA3x3 #princeton #princeton3x3 #slowandsteady…
Kareem Maddox...Olympian. So proud. 🇺🇸🏀❤️💪🏾 #basketball #basketballcoach #coaching #TeamUSA #FIBA3x3 #princeton #princeton3x3 #slowandsteady…
Liked by Kevin O'Connell
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We loved having Mayor Michelle Wu at the Klaviyo office last week for a fireside chat with Andrew Bialecki! It was great to hear her speak about the…
We loved having Mayor Michelle Wu at the Klaviyo office last week for a fireside chat with Andrew Bialecki! It was great to hear her speak about the…
Liked by Kevin O'Connell
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Thrilled to share the great news! https://lnkd.in/eWTZDiCF https://www.falconx.io/
Thrilled to share the great news! https://lnkd.in/eWTZDiCF https://www.falconx.io/
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Experience & Education
Volunteer Experience
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Advisory Board
Row New York
- Present 3 years 11 months
We believe that the unique combination of rowing plus academic support develops confidence and cultivates a strong work ethic, regardless of background or ability.
Row New York was founded in 2002 based on the premise that the discipline of competitive rowing combined with rigorous academic support yields powerful returns. Rowing instills in athletes a strong work ethic, persistence, and grit. This is particularly evident in the classroom, where focus and determination produce higher…We believe that the unique combination of rowing plus academic support develops confidence and cultivates a strong work ethic, regardless of background or ability.
Row New York was founded in 2002 based on the premise that the discipline of competitive rowing combined with rigorous academic support yields powerful returns. Rowing instills in athletes a strong work ethic, persistence, and grit. This is particularly evident in the classroom, where focus and determination produce higher grades and college acceptance rates.
Since 2002, our programs have impacted the lives of thousands of New York City teenagers, helping to build strong, confident young people ready to tackle the demands of college. We’ve worked with people of all ages, with and without physical and cognitive disabilities, to build strength and a sense of teamwork and tenacity.
At Row New York, we pull together—in the boat, in the classroom, as a community—to help all rowers push ahead.
Row New York is firmly committed to affirmative action and strongly encourages people of color, women, LGBTQ, Veterans, elderly and differently-abled candidates to apply to open positions found on rownewyork.org/careers. No rowing experience is necessary. -
Volunteer and 9/11 Heroes Run Committee Member
Travis Manion Foundation
- Present 6 years 4 months
i18n_veterans
Travis Manion Foundation (TMF) empowers veterans and families of fallen heroes to develop character in future generations. In 2007, 1st Lt Travis Manion (USMC) was killed in Iraq while saving his wounded teammates. Today, Travis' legacy lives on in the words he spoke before leaving for his final deployment, "If Not Me, Then Who..."
Guided by this mantra, veterans and survivors continue their service, develop strong relationships with their communities, and thrive in their post-military…Travis Manion Foundation (TMF) empowers veterans and families of fallen heroes to develop character in future generations. In 2007, 1st Lt Travis Manion (USMC) was killed in Iraq while saving his wounded teammates. Today, Travis' legacy lives on in the words he spoke before leaving for his final deployment, "If Not Me, Then Who..."
Guided by this mantra, veterans and survivors continue their service, develop strong relationships with their communities, and thrive in their post-military lives. As a result, communities prosper and the character of our nation's heroes live on in the next generation -
Coach
Larchmont Mamaroneck Basketball Association
- Present 14 years 8 months
Children
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Basketball Coach
Saint Augustine's CYO
- Present 5 years 10 months
Children
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Not one to get starstruck but when Grammy Award-winning R&B legend Usher visits the locker room after an impressive road win by our Sky team in…
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It's all in the details at #SeismicShift 2024. 🔎 Join us in sunny San Diego from October 8-10 for three days of innovation, inspiration, and…
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13 Annual Charity Golf Outing continues to support several significant causes. Leadership at the highest level. Fiserv COO Guy Chiarello, MLB NYY GM…
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