Harshita Banka

Palo Alto, California, United States Contact Info
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About

With 13+ years of experience, I have a proven track record of delivering impactful…

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Experience & Education

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Volunteer Experience

  • Authorised Trainer of Pranic Energy Healing Courses

    The Institute of Inner Sciences

    - Present 19 years 8 months

    Health

    Conducting Workshops to spread the teachings across United States.
    I am associated with these practices which lead to Spiritual Development, since 2005. I was actively involved with the Organizing & Training Committee in Kolkata (India) during the workshops held in the city to spread these teachings, so most individuals may benefit out of them, as much as i have.

Courses

  • I.T Training

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  • Soft Skills Trainings

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  • Technical Trainings

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Projects

  • Build vision, and charter of all post sales to drive world-class end to end Customer experience in a scalable way supporting Land and Expand Strategy

    - Led strategy and implemented customer engagement model to help grown the business via exapnsion (low CAC) leading up to 110% NRR.
    - To support the 100% YoY Business growth, laid out post-sales vision focused on scale motions while maintaining Retention and growth

  • Co-authored an e-book on PLG & Assisted GTM, Sales and Product teams w/PLG strategies

    Assisted w/ redefining pricing & packaging; Product Advisory Council and Strategy; Competition review; Free Trial Program,/ PQLs, etc

  • Built a PLG centric function which led to >50% improved customer engagement and product adoption

    Created and executed Digital Led/ 1:M Multi-channel programs; Internal & external enablement programs, 30+ process/tooling improvements; developing technical center all of which led to > 5- improved adoption and engagement directly contributing to reduced churn risk.

  • Built CS Ops - Processes and Gainsight tooling to drive better efficieny and productivity leading

  • Benchmarking for Product Adoption and In-Product User Guides and Experiences

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    See project

  • Developed Customer Health Score tracking leading to improved 5% GRR w/better adoption tracking and renewal forecasting (2020)

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    See project

  • Developed Product-Led Growth Framework & Playbooks for SaaS companies and internal enablement (2020)

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  • Reduced TTV by 50% by re-designing On-boarding Process via feedback & data-driven approach

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  • Led the Online Community launch of PX leading to > 89% customer engagement in < 10 months

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    See project

Honors & Awards

  • President's Club FY 2019-20

    Gainsight

    The first CSM in Gainsight's history to make it to the Sales Club for FY2019-20.

  • Guest Lecturer at J.D.Birla College

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    Appeared as a Guest Lecturer at an Orientation Program of 250 students at J.D.Birla College

  • Best Presentation

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    Awarded the above for presenting a Paper at an Inter College Seminar

  • Most Innovative Ideas

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    Awarded the above for presenting a Paper at an Inter College Seminar

  • Best Speaker

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    Awarded the above at a Soft Skills Training Course

  • Best Sportsperson '08

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    Awarded the above at an Intra College Annual Sports, J.D.Birla College

  • EY CSR Champion '12

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    Clothes Donation Drive by EY India towards CSR Initiative by the firm

  • EY CSR Champion '13

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    Clothes Donation Drive by EY India towards CSR initiatives

  • Ernst & Young Personality '11

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    Was awarded the above at a Pan-India Intern's Training Program.

  • War of Djs, Chess, Ping Pong, Pool, Cricket, Western Dance & other extra curricular

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    Won numerous laurels in the above areas

Languages

  • English

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  • Hindi

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  • Bengali (spoken)

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Organizations

  • Ernst & Young Alumni Association

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  • Institute of Chartered Accountants of India

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  • J.D.Birla Institute Alumni Association

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