“Customer Advocate, Relentless Curiosity, Strategic Leadership I couldn't ask for a better partner in crime to reimagine the managed partner experience at Cisco. A consummate customer advocate at heart, Harmeet knew that she couldn't built the right product without the right perspective. Rather than simply adopting executive mandates, she visited the customers and heard firsthand the issues that the end-users are facing to gain the invaluable insights to build the needed experiences. Her deep customer empathy stems from her own intellectual curiosity…always inquiring about the incentives behind the actions and underlying motives of customer behaviors. In our joint customer journey exercise, she uncovered in our ongoing research that there are several partner segments with distinct set of needs. She dove deeper into the data and mapped their needs on a continuum based on the partner maturity. Her resulting maturity model properly framed many of the ensuing executive discussions and simplified the priority of the investment decisions. With her framing, she has also provided the needed leadership to help focus the rest of org on the most important problem for the customer. An innate diplomat at heart, Harmeet has the organizational maturity to get the needed buy-in and get stuff done when many others have failed. And yet deep down, she is down-to-earth, full of wonderful stories, and so humble at heart. I am proud to call her my teammate and can't wait to build the amazing experiences together!”
About
Activity
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The Zeitview properties team had a fantastic first day at BOMA 2024! Day 2 is about to start, swing by booth #1120 and meet the team! #boma24
The Zeitview properties team had a fantastic first day at BOMA 2024! Day 2 is about to start, swing by booth #1120 and meet the team! #boma24
Liked by Harmeet Gill-Sethy
Experience & Education
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Armada
View Harmeet’s full experience
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Licenses & Certifications
Volunteer Experience
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VC Intensive - Venture Capital & Angel Investing Training Program
Rebel One - RBL1
- 4 months
Economic Empowerment
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Product Management Advisor
Healthcare AI Company (Stealth)
- 1 year 1 month
Health
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Guest Lecturer
Product School
- 1 month
Slides: https://prdct.school/2Ki3fks
Session recording: https://www.youtube.com/watch?v=rsQPULe--LA&feature=youtu.be -
Impact Advisor
WAKE
- 1 month
Science and Technology
For the Tech2Empower Impact Challenge held on International Women’s Day, worked with team of 3 other advisors to help develop a targeted customer engagement approach for an organization, with the mission to “improve access to and the quality of justice in gender-based violence and human trafficking cases through an informed, practical, and innovative approach”.
Led process included defining key pain points, developing a journey map, identifying primary and secondary personas…For the Tech2Empower Impact Challenge held on International Women’s Day, worked with team of 3 other advisors to help develop a targeted customer engagement approach for an organization, with the mission to “improve access to and the quality of justice in gender-based violence and human trafficking cases through an informed, practical, and innovative approach”.
Led process included defining key pain points, developing a journey map, identifying primary and secondary personas, prioritizing pain points and opportunities for solutions, and developing an iterative plan to validate potential solutions for organization to execute.
The outcomes for the org included 1) understanding of why previous social media approach wasn’t achieving key goals/metrics, 2) understanding of their true value proposition and differentiation, 3) clarity about target use cases and personas, 4) a new strategy and execution plan to increase customer engagement.
http://www.wakeinternational.org/meet-our-advisors -
Cultural Mentor
TechWomen
- 2 months
Science and Technology
Mentor women leader in Tech/STEM fields from the Middle East and Africa.
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Ambassador
Popinjay.co
- 3 years
Economic Empowerment
- Popinjay's mission is to empower communities in Pakistan through fair wages to artisans and skills training by making fashion forward, high quality handbags by hand.
- Represented Popinjay's brand, message, and mission within San Francisco Bay Area market.
- Redefined Pinterest digital marketing strategy for Popinjay and worked with marketing internship team to increase followership by more than 10x in 6 months. -
Northern California Co-Hub Leader
GE Asian Pacific American Forum (APAF)
- 3 years 1 month
- Manage hub leadership team of up to 15 from across GE businesses and experience levels, resulting in leadership team doubling and membership increasing by ~200% over 2.5 years.
- Engage and connect new GE SF Bay Area businesses and employees with broader GE.
Projects
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+Acumen and IDEO Human-Centered Design for Social Innovation Course
- Present
- Applied IDEO design thinking to develop idea as team of 5 to encourage low-income families to save a little more every week.
- Interviewed target users and subject matter experts, researched analogous challenges and solutions, developed user stories, defined requirements and experience map, and designed a solution, and performed user testing using basic prototype.Other creators -
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2013 Startingbloc Social Innovation Challenge
- Accepted as member of larger StartingBloc community consisting of Fellows who are individuals striving for growth and change. Community includes entrepreneurs/intra-preneurs, activists, students and professionals.
- Developed idea for the 2013 StartingBloc LA Institute Social Innovation Challenge to increase access to healthy food for the older adult community in the Los Angeles Metro area. Challenge was defined in partnership with the organization L.A. Kitchen.
- Applied…- Accepted as member of larger StartingBloc community consisting of Fellows who are individuals striving for growth and change. Community includes entrepreneurs/intra-preneurs, activists, students and professionals.
- Developed idea for the 2013 StartingBloc LA Institute Social Innovation Challenge to increase access to healthy food for the older adult community in the Los Angeles Metro area. Challenge was defined in partnership with the organization L.A. Kitchen.
- Applied design thinking with cross-functional, geographically distributed team of 5 Fellows and a mentor to interview target LA older adult community members, develop user stories and various stakeholders' requirements, and produce an affordable, healthy, and simple solution. Co-presented solution to judges from the community, StartingBloc, L.A. Kitchen, and 2013 StartingBloc LA Fellows.Other creators -
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MEGA startup weekend
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This was my first startup weekend. This time a MEGA one in the main offices of Microsoft.
Startup Weekend is a 54 hour event which focuses on building a web or mobile application which could form the basis of a credible business over the course of a weekend. The weekend brings together people with different skillsets to build applications and develop a commercial case around them.
I joined a team of engineers and healthcare professionals to help local engineers and designers to…This was my first startup weekend. This time a MEGA one in the main offices of Microsoft.
Startup Weekend is a 54 hour event which focuses on building a web or mobile application which could form the basis of a credible business over the course of a weekend. The weekend brings together people with different skillsets to build applications and develop a commercial case around them.
I joined a team of engineers and healthcare professionals to help local engineers and designers to provide suitable healthcare solutions for developing countries.
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Languages
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English
Native or bilingual proficiency
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French
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Hindi
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Punjabi
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Recommendations received
12 people have recommended Harmeet
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