Bipin Paracha

Greater Minneapolis-St. Paul Area Contact Info
4K followers 500+ connections

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    Management Consulting, Business Consulting, HR Consulting, Project Management, Customer Service, IT Consulting, Human Resources (HR), Program Management, Information Management, and Application Development

About

I am a technologist with experience in large organizations and global operations. I focus…

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Licenses & Certifications

Publications

  • A Common Core - ITIL Version 3.0 and CMMI-SVC

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    Other authors
    See publication

  • Configuration Management for Mature Service Organizations

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  • CRM Across The Enterprise: Integrating The Channels"

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  • EAI techniques in CRM

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  • Environment Management

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  • Implementing Continuous Service Improvements – A Wipro case study

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  • Integrated Process Maturity Model for IT Services and Operations

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  • Is CRM Applicable to B2B?

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  • Is Your Customer Relationship Management Implementation Effective?

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  • ITIL V3 relevance to a mature process organization – A Wipro case study

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  • Leveraging Six Sigma and ITIL V3 for Continuous Service Improvements

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  • Measuring Effectiveness of Customer Retention Techniques

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  • Providing A Unified View of Your Customers

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  • Roles in Application Management

    The Stationary Office (TSO), UK

    DRAFT - in review with Editors: Inform-IT B.V.
    Roles in Application Management is one of six book series to focus on organization, accountabilities, roles, reponsibilities, skills and competencies in IT Service Management. Organization design, governance, accountability, structure and change are addressed as the basis for working with roles, reponsibilities, skills and competencies.All these aspects and related topics are brought together in a coherent set of instruments and guidelines and a…

    DRAFT - in review with Editors: Inform-IT B.V.
    Roles in Application Management is one of six book series to focus on organization, accountabilities, roles, reponsibilities, skills and competencies in IT Service Management. Organization design, governance, accountability, structure and change are addressed as the basis for working with roles, reponsibilities, skills and competencies.All these aspects and related topics are brought together in a coherent set of instruments and guidelines and a reference model.

    Other authors
    • Job ten Hagen

  • Software Configuration Management for IT Operations

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  • The Effective Integration Of Voice, Data, E-mail And Fax

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  • Wipro point of view on CMDB

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  • Workflow using Documentum Foundation Classes

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Patents

  • Data integration system and method for presenting 360° customer views

    US US 20030212654

    A data integration system and method collects and stores customer information from disparate information sources in real-time. The stored information can be retrieved and assembled for presentation to a user according to the role and/or security profile of the user. The customer information is presented through a 360° viewer, which is embedded in an application or a browser, or runs as a standalone viewer. A data correlation system and method correlates data records collected from disparate…

    A data integration system and method collects and stores customer information from disparate information sources in real-time. The stored information can be retrieved and assembled for presentation to a user according to the role and/or security profile of the user. The customer information is presented through a 360° viewer, which is embedded in an application or a browser, or runs as a standalone viewer. A data correlation system and method correlates data records collected from disparate Customer Relationship Management (CRM) applications using a three-tier approach comprising deterministic correlation, heuristic correlation and historical correlation. The correlation rules are fully configurable and extensible.

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