Kamal Arora ☁

Learning should not halt. I along with Mithun Godbole ☁️ Ashutosh Limaye Prashant Sawant were early adopters (2019) of #Vlocity (which is now part of #Salesforce Comms Cloud) and actually found it fun to configure some complex products like SDWAN, Business Mobile and Broadband. Towards the later half of 2022 Salesforce introduced the Accredited Professional (AP) exam for Comms Cloud, and it really tests your skills across: Salesforce Platform Sales Cloud Omnistudio CPQ Industries Order Management CLM Digital APIs It's a consulting type exam based on use cases, multiple choice questions, long questions, long answers so you need to be fast in comprehension, focused and precise. Glad I cleared it in 2023, and we at #Techmahindra now have a sizeable number of Accredited Professionals. Thanks to Baskar Sivaguru for challenging us back in Dec 2022 to be the first to clear the exam, and to Sunil Jayaram, Sahil Dhawan for creating an organization where learning and innovation are unshackled. Grateful. #Techmahindra #DEA #SalesforceCommsCloud #SalesforceAP

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Wondering what is GenAI Blueprint? Join us to hear from the experts.

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Though most service organizations are investing in AI, 76% of executives struggle to scale it effectively, largely because of disconnected systems and siloed data. Today, #Salesforce announces Unified Knowledge, a new solution that integrates organizational knowledge resources from disparate third-party systems into #Salesforce, helping service agents be more efficient and resolve customer cases faster. See how Unified Knowledge uses AI to decrease resolution time and lower service costs at the same time:

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🚀 Excited to reveal that our newest podcast episode is now live!🎙️ Join us as we explore the critical role of data in business operations, especially within the Commerce Cloud. This episode emphasizes the strategic use of high-quality, actionable data to make informed decisions and enhance customer experiences. Tune in to listen to our exciting discussions alongside product experts Alexandra (Sasha) Golubova and Natalija Pavić. Don’t miss this! #DataDriven #CommerceCloud #BusinessIntelligence #TechTalk #CustomerExperience #salesforce

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Excited to share a sample app https://lnkd.in/gt93Yrm7 to showcase how Salesforce Einstein Generative AI can be used to speed up the development for case classification and routing through tone and sentiment analysis! 🚀 Key Insights: Part 1: Discover how tone and sentiment analysis can classify and prioritize cases effectively. Read Part 1 📖 https://lnkd.in/gZksiNgB Part 2: Learn how to integrate this analysis into Salesforce workflows with Apex and Flow for dynamic, real-time case routing. Read Part 2 🔄 https://lnkd.in/gEkjffwm Why It Matters: Efficiency: Automates tone analysis for smarter case prioritization and classifications. Customer Experience: Enhances communication by understanding and responding to customer sentiment. Ensuring Safe Responses & Reducing Bias: I demonstrate techniques using Einstein prompt template input and output parameters to ensure safe, unbiased responses in code. This approach helps maintain fairness and accuracy in AI-driven interactions. 🌐🔍 Early Case Support & Human Oversight: While this technology excels at providing information assistance in the early stages of case support, keeping humans in the loop is essential for ensuring the best resolution outcomes. Human oversight complements AI to handle complex scenarios effectively. Responsible AI Practices: Prioritize data privacy, reduce biases, and maintain transparency to build trust and deliver ethical AI solutions. Explore these advancements in my blog series! 👇 #Salesforce #AI #GenerativeAI #CustomerService #Apex #Flow #ResponsibleAI #BiasReduction #HumanInTheLoop https://lnkd.in/gZksiNgB

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Are you maximizing the potential of ServiceNow in your enterprise architecture? As a leader, it's essential to evaluate whether your organization is leveraging ServiceNow to its fullest extent. True transformation begins with you and your leadership. Stepping back from day-to-day tasks to strategically think about the program surrounding your platform is crucial. This approach allows you to utilize ServiceNow as an enablement engine, driving significant change within your organization. It's worth emphasizing: YOU should be leading the transformation of your organization using the ServiceNow platform. Our report on high-performing ServiceNow programs offers valuable insights by shifting the focus from the technology itself to the broader program context. Cask surveyed platform owners and did an extensive analysis of the results. Within this report, you will see highlights including critical success factors for ServiceNow initiatives, understand more clearly the challenges and solutions experienced by leading organizations, and get actionable recommendations to enhance your approach. With over 16 years in the ServiceNow ecosystem, my strategies have been validated through our extensive survey. Discover the findings and see how you can apply these insights to elevate your ServiceNow program. Check it out! #servicenow #businesstransformationmanagement #digitaltransformation https://lnkd.in/gsp3xbVV

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Excited to share this memorable moment coordinating an early talent season with Eva Zauke, EVP, Global Head of SAP Enterprise Adoption at SAP, during her insightful visit to SAP Labs Bangalore! Discussing SAP's commitment to early talent development and Eva's inspiring leadership in shaping the future of work. Special thanks to Vipul Sood for providing me this opportunity. Grateful for the chance! 🌟 SAP Labs India SAP Eva Zauke #SAP #Leadership #EarlyTalent #FutureOfWork"

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AI is revolutionizing replatforming & migration! This isn't just potential anymore - it's making a real difference. Excited to see the Anything2Boomi solution take the centerstage for migrating legacy integration, EDI and API landscapes to Boomi: a solution headlining the incredible collaboration between Infosys and Boomi! #AI #TechMigration #Innovation

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Meet us at PegaWorld to witness why #AstraKraft is gaining lot of attention in the Pega ecosystem!

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What if you could design transformational workflow automations in just a few minutes? Well you can, with Pega GenAI Blueprint. Jumpstart your design with #GenAI and built-in industry expertise, getting into development faster than ever. Blueprint your next project, today: https://lnkd.in/eKaZzDqA

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What if you could design transformational workflow automations in just a few minutes? Well you can, with Pega GenAI Blueprint. Jumpstart your design with #GenAI and built-in industry expertise, getting into development faster than ever. Blueprint your next project, today: https://lnkd.in/eKaZzDqA

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Salesforce CEO Marc Benioff calls for San Francisco to "refund the police" to ensure public safety and cleanliness. - 🛡️ Emphasizes the need to keep SFPD fully staffed and funded. - 🚫 Criticizes the decision to end pretext stops. - 💼 Supports redirecting law enforcement funding to community initiatives. - 👮‍♂️ Advocates for expanding the police academy for a hiring surge. - 📜 Urges full enforcement of laws and robust prosecution. - 🏢 Highlights the importance of safety in retail and residential areas. - 📊 Calls for transparent metrics to measure police effectiveness. - 💰 Backs increased police budget and higher starting pay for officers. #PublicSafety #SanFrancisco #Leadership - 📈 Believes in clear, defined metrics for police effectiveness. - 🏠 Wants to return safety to retail business and residential properties. - 🏆 Supports rewarding and measuring police officers' effectiveness. - 🗣️ Has been outspoken about public safety before major events like Dreamforce. - 📅 Mayor London Breed aligns with Benioff's views, listing recent police budget increases. - 💡 Advocates for empowering police now more than ever. SF must ‘refund the police,’ Salesforce CEO Benioff says https://lnkd.in/gx3Xipwj

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I recently had the pleasure of exploring the Activity Timeline from Salesforce Lab on AppExchange, and I'm thrilled to share my experience with its outstanding features. 🔹 Flexibility: One of the most impressive aspects is its compatibility with Lightning pages and Communities utilizing both Aura and LWR (Lightning Web Runtime), ensuring seamless integration into various Salesforce environments. 🔹 Object Integration: This app seamlessly combines multiple objects, streamlining data management and enhancing user experience across different platforms. 🔹 Customization: With options to configure the Activity Header, including links and logos, users can tailor the interface to match their specific requirements and branding guidelines effortlessly. 🔹 Detailed View: When delving into individual activities, the app excels in displaying comprehensive information, ensuring users have all the necessary context at their fingertips for informed decision-making. 🔹 Configurability: The app provides robust configuration options, from setting custom WHERE clauses to limiting records and filtering data, empowering users to personalize their experience according to their unique needs. 🔹 Apex Controller Override: Additionally, the ability to override an Apex controller allows for unparalleled customization, enabling seamless alignment with organizational workflows and processes. In conclusion, the Activity Timeline from Salesforce Lab is a versatile and powerful tool for enhancing productivity and data management within the Salesforce ecosystem. Highly recommended for businesses seeking to optimize workflows and elevate user experience across Lightning pages and Communities. Link: https://lnkd.in/g8rhFbYe #Salesforce #AppExchange #ProductReview #CRM #Customization #WorkflowOptimization #Lightning #Aura #LWR #Community

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The new Redwood inspired UI for Siebel CRM simplifies navigation, enhances data visualisation, and is mobile-friendly, boosting productivity and user satisfaction. Siebel rocks ⚡️ #siebelcrm #siebel #openui #siebelui #redwoodux

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Gain a greater understanding of the key features, capabilities, and benefits of Pega Customer Decision Hub™ led by Pega's expert training team.  Check out Pega's Decisioning course and other instructor-led opportunities. https://pe.ga/4cJ8PH9

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Looking to learn more about Salesforce Data Cloud’s Data Federation capabilities? As the Snowflake Summit wraps up today, I felt it would be timely to show a diagram that provides a high-level overview of how Data Federation works between Salesforce Data Cloud and Snowflake. Special thanks to Jaypal Bhatia, Trace Durand, and Matthew Dykeman from our Digital Architect’s teams who have been leading the way in educating customers and partners on these topics. Additional details available on the Salesforce Help site: https://lnkd.in/g6jArPx3 #salesforce #datacloud #snowflake #datafederation

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Don't miss one of the best sessions from #MSBuild still available on demand featuring Teams Ecosystem leaders Srini Raghavan and Siffat Hingorani. "Learn how to grow your business with Copilot Extensions and Marketplace" You'll learn how to take your Copilot extensions from dev to production and finally the marketplace. Learn how your extensions can be monetized and how to get certified through the M365 Compliance program. #AI #Copilot #AzureMarketplace #MSTeams #MSPartner https://lnkd.in/ePRks7aK

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