Join the Discussion: Are Customer Success Teams Unnecessary? Former CEO Frank Slootman in his recent book "Amp It Up" has sparked a hot debate in the tech industry. Slootman argues that Customer Success (CS) teams are an unnecessary fad. Thomas Lah of TSIA has penned an open response, highlighting the increasing importance of focus, specialization, and complexity in organizational evolution. Lah argues that while Slootman’s assertion may be true for SOME technology companies, most CS teams do not exist simply because it’s “the cool thing to do.” Read the blog now: https://lnkd.in/emNaPJVV Who do you agree with? Tell us what you think in the comments 👇👇👇 #TSIATakes #AmpItUp #FrankSlootman #CustomerSuccessAnalysis #JoinTheConversation #FactsFirst #CustomerSuccessMatters #snowflake
TSIA
Information Services
San Diego, CA 32,582 followers
Technology & Services Industry Association helps companies make smart decisions.
About us
TSIA (Technology & Services Industry Association), the creator of the LAER model, is a trusted subscription-based research and advisory company, serving over 40,000 industry leaders at companies like AWS, Cisco, NTT Ltd, John Deere, and Change Healthcare—worldwide. Our TSIA Portal provides free access to everything from industry trends to research-led webinars. Learn more at tsia.com.
- Website
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https://bit.ly/m/TSIA
External link for TSIA
- Industry
- Information Services
- Company size
- 51-200 employees
- Headquarters
- San Diego, CA
- Type
- Privately Held
- Founded
- 2009
- Specialties
- Education Services, Field Services, Professional Services, XaaS, Managed Services, Adoption and Consumption, Data Analytics, Customer Success, Support Services, Product Management, Digital Transformation, Partner Channel Optimization, Operational Best Practices , Subscription Sales, Benchmarking, Revenue Generation, SaaS, and Tech Sales
Locations
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Primary
17065 Camino San Bernardo
Suite 200
San Diego, CA 92127, US
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Suite 130 & 346
Los Gatos, CA 95030, US
Employees at TSIA
Updates
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The TSIA World ENVISION agenda has just dropped, and it's 🔥🔥🔥 ! Get ready for game-changing insights from industry leaders like CULTURE PARTNERS , Dell Technologies, Cisco, and Hewlett Packard Enterprise. Plus, dive deep into the future of customer experience with sessions on data, AI, and more! NEW this year: Pre-conference workshops to help you tackle your biggest challenges head-on. Don't miss it! 👇 https://bit.ly/3Wz6NEp #TSIAWorld hashtag #ENVISION hashtag #CustomerExperience hashtag #Innovation
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🌟 Are you ready to revolutionize your approach to customer success? 🌟 Tune in to the first episode of TSIA Takes, a limited series within the TECHtonic podcast, where Thomas Lah tackles the crucial question: What is the value of customer success? Joined by Jim Roth, President of Customer Success at Salesforce, this pivotal discussion reshapes the landscape of customer success organizations. 👉 https://lnkd.in/gaGiX_52 Discover Salesforce’s strategy of integrating customer success, support, and training into a seamless experience. Learn how CSMs drive customer health, adoption, and education through a unified customer success score. Explore whether customer success should be monetized or seen as a critical investment. Whether you’re a seasoned pro or new to the industry, gain valuable insights to elevate your understanding of customer success. Join us to challenge conventional wisdom and optimize your customer success model. Stay tuned for our blog covering key topics from this conversation! #CustomerSuccess #Salesforce #TSIATakes #TECHtonicPodcast #CustomerExperience #TechIndustryInsights #JoinTheConvo
TSIA Takes: Salesforce and the Value of Customer Success | TSIA
tsia.com
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📢 Lock in discounted pricing for TSIA World ENVISION! 📢 Only a few days are left to take advantage of the early-bird pricing. You don’t want to miss this game-changing conference on reimagining the B2B customer lifecycle. Register now with code LV24-EB20 to save 20%: https://lnkd.in/gPAaMrzk #TSIAWorld #TSIAENVISION #RegisterNow #Conference
Conference for Technology and Services Business Models | TSIA
tsia.com
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Last chance to register for tomorrow's webinar: Transform Your Customer Support with Salesforce & AI! 👉 Register Now: https://lnkd.in/gBCqj24K In today's digital landscape, customer expectations are soaring. To meet these demands and build stronger relationships, businesses must leverage the combined power of CRM and AI. Key Takeaways: ☑ Evolving Customer Journey: Key trends shaping customer expectations and how to adapt. ☑Power of Connected CRM: How Salesforce unifies customer data for personalized support. ☑AI in Support: Enhance self-service and empower agents with AI tools. ☑Building Stronger Relationships: Leveraging data and AI to address customer needs proactively. Don't miss out on insights from TSIA's John Ragsdale, VP of Technology Ecosystems, and Grazitti Interactive's Atul Sharma, Director of Salesforce Practice. Transform your support operations and drive business growth with Salesforce and AI! #CRM #AI #CustomerSupport #Webinar #Salesforce
Building Stronger Relationships Through Connected Support with Salesforce and AI
portal.tsia.com
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🚀 Ready to reimagine your B2B customer lifecycle with data and AI? 🚀 Take advantage of our exclusive webinar previewing TSIA World ENVISION, the can't-miss conference for B2B tech and services leaders. 👉 https://bit.ly/4bAIWZg You'll discover: ✅A comprehensive overview of TSIA World ENVISION ✅Highlights of the most impactful sessions to attend ✅Must attend networking opportunities ✅A special registration offer for the ENVISION conference in Las Vegas Register now! #TSIAWorld #ENVISION #B2B #Data #AI #CustomerExperience
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📢 Unlocking Profitability in the Subscription Economy 📢 The shift to subscription-based models is changing the game for tech companies. But with change comes opportunity! 📈 In the latest blog, you’ll dive into the challenges of and current strategies for building and maintaining a profitable subscription business. 👉 Read the full blog here: https://bit.ly/blogsxaasps Key takeaways: ✅ Embrace as-a-service offers ✅ Focus on business outcomes, not just features ✅ Drives adoption, expansion, and renewal #SubscriptionEconomy #AsAService #SaaS #profitability #tech #BusinessTransformation
Unlocking Profitability in the Subscription Economy: Strategies for As-a-Service Success | TSIA
tsia.com
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📢 Hot off the press! 🔥Our latest executive newsletter, Thomas' Takeaways, is here with fresh insights to fuel your inbox: 📈 Elevate Your XaaS Business Empower your company with the tools and insights to drive your business forward. TSIA's frameworks are your roadmap to sustainable growth, profitability, and market leadership. 💎 AI-Powered Education Learn how AI is transforming educational content creation with insights from Sarah Sedgman, CEO of LearnExperts, on the TECHtonic podcast. 💲 Financial Roadmap for Tech 2024 Join TSIA's Thomas Lah for a FREE webinar on adapting to 2024's challenges with insights from the latest tech industry indices. Get your questions answered. Dive in today and get ahead of the curve! #ThomasTakeaways, #CustomerSuccess, #AIinBusiness, #TechIndustry, #XaaS, #DigitalTransformation, #Leadership, #RevenueGrowth, #WebinarInsights
Elevate Your XaaS Business with TSIA's Proven Frameworks
TSIA on LinkedIn
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📢 LAST CHANCE to lock in the BEST pricing for TSIA World ENVISION! 📢 Don't miss your opportunity to save 30% on your registration. This is the absolute LOWEST price you'll find for this game-changing conference for tech and service professionals. Register now with code LV24-EB30: https://lnkd.in/gV6cDqJd
Time is running out to save 30% on your TSIA World ENVISION registration! Don't miss your chance to explore the latest innovations in AI, data, and digital transformation shaping the B2B customer lifecycle. Register now with code LV24-EB30 and secure your spot: https://lnkd.in/gV6cDqJd #TSIAWorld #ENVISION #EarlyBird #Discount
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In a recent episode of TECHtonic, the TSIA podcast, host Thomas Lah and Cisco's Alexandra Zagury met to discuss the evolution of vendor-partner relationships amid digital transformation. In our latest industry story, TSIA’s own Amy Clark discusses key findings including the importance of redefining partner roles, comprehensive enablement, innovative compensation, and strategic AI use. 🌐 Read more about these strategies and how they're shaping the industry: https://lnkd.in/gAhAtdT4 Highlights: ✅Expanding partner roles beyond fulfillment ✅Challenges with new compensation models ✅An award-winning enablement approach ✅Collaborative strategies to streamline partner interactions 👉 What steps are you taking to enhance your partner relationships? Let's discuss! #TECHtonic #PodcastInsights #PartnershipsRelationships #IndustryStory