We're excited to share an insightful interview with our Chief Digital Officer & Chief Information Officer, Doug Gilbert, featured in Authority Magazine. In this discussion, Doug explores the future of artificial intelligence and its transformative potential in today's digital landscape. Doug delves into how AI can revolutionize industries by enhancing decision-making, improving operational efficiencies, and creating personalized customer experiences. He also emphasizes the importance of ethical AI practices and the need for responsible AI development to prioritize transparency and trust. Read the full interview here: https://bit.ly/3WB0jDZ #SutherlandAI #Innovation #ArtificialIntelligence
Sutherland
IT Services and IT Consulting
Pittsford (Rochester), NY 783,622 followers
We are a digital transformation company. We make digital 𝐡𝐮𝐦𝐚𝐧™
About us
We are a digital transformation company. We make digital 𝐡𝐮𝐦𝐚𝐧™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
- Website
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https://www.sutherlandglobal.com/
External link for Sutherland
- Industry
- IT Services and IT Consulting
- Company size
- 10,001+ employees
- Headquarters
- Pittsford (Rochester), NY
- Type
- Privately Held
- Founded
- 1986
- Specialties
- IT Services, Technology, Healthcare, Banking and Financial Services, Insurance, Travel & Entertainment, Telecom, software as a service, Google Cloud, Process Consulting, Design Thinking, Experience Labs, Digital Transformation, Customer Experience, Conversational AI, Data & Analytics, and Retail and CPG
Locations
Employees at Sutherland
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Walter Montalvo
Senior Software Engineer and Architect
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Dudley Larus
Building a better world by unleashing the power of great customer experiences (CX)
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Fabio de Sant'Anna
Management Consulting | Technology Practice Head | Banking & Insurance | AI | Machine Learning | Intelligent Automation | Digital Transformation
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Brad Burgess
AVP Healthcare | Digital Transformation | Healthcare IT | Payer | Payvider | BPaaS | Automation | RPA | AI | CX | PX | Analytics | Data | Advisory
Updates
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Sutherland partnership boosts digital capability, enhances CX, and unlocks a superior claims experience for a leading personal lines insurer – all while cutting costs. https://bit.ly/4c1f0pR #SutherlandCXM #SutherlandInsurance
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Manual testing poses scalability issues. Our new blog shows how AI can streamline testing and enhance customer experiences. Discover how Sutherland’s CloudTestr leverages AI to help companies like Activision achieve significant improvements. https://bit.ly/3WgM9Yb
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Last week our Enterprise Technology Services Executive Nagarajan Subramanian had the privilege of attending the CSS Executive Forum at MIT's Cambridge campus with our client Ciena. Stephan Gelinas of Ciena emphasized on purposeful evolution over isolated transformation, introducing the Strategic Evolutionary Program (STEP), a multi-year initiative focused on patience, vision, strategy, innovation, continuous learning, adaptability, and resilience. He stressed the importance of partnerships, focusing on the role of Sutherland in championing AI to enhance case resolution and service delivery. We're proud to be Ciena's preferred partner in this transformation journey and excited about unlocking the potential of AI in enhancing service delivery. #Ciena #SutherlandTech #AI #DigitalCX #Transformation #Innovation #CSSForum
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A second wave of AI-powered automation is emerging in BFS, and this next stage is complex, with less clear-cut use cases. Gen AI is revolutionizing automation, enabling a seamless blend of human expertise and AI. Sutherland FinTelligent, a hyper-automation solution tailored for the banking and financial services industry, empowers professionals to tackle complex tasks with ease, leaving more room for strategic thinking and decision-making. Explore how our solution can elevate your organization's efficiency today! https://bit.ly/45Wty8k #Automation #GenAI #Innovation #Hyperautomation #SutherlandBFS
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Every new regulation or system changes the way your team operates. Before you know it, you’ve added dozens of layers to your processes. How do you keep providers, staff, and patients from getting lost in the complexity? We have the answer: https://bit.ly/3Wan80I #SutherlandHealthcare
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"It’s time to take the turbulence out of customer experiences in the travel industry. ✈️ Customer expectations are now sky-high – and AI can fuel your operations to new heights. Embracing AI in travel is no longer just about automation. It's about combining humans and machines to craft unforgettable journeys and build lasting customer loyalty through seamless, intelligent interactions. In our most recent webinar, we dissect three crucial steps that companies need to take to unlock the benefits of AI, featuring exclusive insights from industry experts and practical tips to help you on your AI journey. Prepare for take-off here: https://bit.ly/4d9DDBd #Travel #Webinar #AI #CustomerExperience #SutherlandTravel Massimo Morin Hemal Shah Adam Roark Doug Gilbert
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Find out how Retail and CPG companies are embracing unified commerce to break down the barriers between channels, creating a seamless and integrated shopping experience. Read this independent report to understand why HFS placed Sutherland in the Horizons 2 category for enterprise innovators. https://bit.ly/3LHdrSB #SutherlandRetail #Retail
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Insightful Dialogue at Stackroute's Digital Architect Conclave (DAC) 2024 brought together leading enterprise architects to share their transformative insights on IT Modernization through Enterprise Architecture Roadmaps. In the panel discussion Navigating IT Modernization: Overcoming Security, Data, and Platform Challenges with Enterprise Architecture Roadmaps, our Vice President and Chief Architect, Digital Engineering Services, Krishna Markande, proposed a groundbreaking approach by advocating for unified frameworks to simplify complex data structures and enhance governance. It was great to see the event culminate with Sutherland’s Anbu Anand Gurusamy winning the 'Best Business Challenge Addressed' award for the poster presentation, which had over 50 entries. The poster session provided a dynamic platform for presenting innovative ideas and insights into the latest trends and best practices in IT architecture. https://bit.ly/3LyKOqY #SutherlandDES #DAC2024
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We look forward to joining Fintech Futures and Everest Group tomorrow, at 11 am ET, for "Fintech Rebound: Unveiling Opportunities for 2024 and Beyond". This webinar, featuring Sutherland’s Sumit Chopra takes a deep dive into the forces reshaping and bolstering the fintech sector, including generative AI, shifts in fraud and compliance, regulatory developments, and more. This is a must-attend event for professionals in fintech. https://bit.ly/4bqYjDn
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