Statisfy

We are excited to announce Statisfy has successfully completed a System and Organization Controls (SOC) 2 Type II audit, performed by Sensiba LLP (Sensiba). Developed by the American Institute of Certified Public Accountants (AICPA), the SOC 2 information security audit provides a report on the examination of controls relevant to the trust services criteria categories covering security, availability, processing integrity, confidentiality, and privacy. A SOC 2 Type II report describes a service organization's systems, whether the design of specified controls meets the relevant trust services categories and assesses the effectiveness of those controls over a specified period of time. Statisfy’s SOC 2 Type II report did not have any noted exceptions and was therefore issued with a “clean” audit opinion from Sensiba.”

We are excited to announce Statisfy has successfully completed a System and Organization Controls (SOC) 2 Type II audit, performed by Sensiba LLP (Sensiba). Developed by the American Institute of Certified Public Accountants (AICPA), the SOC 2 information security audit provides a report on the examination of controls relevant to the trust services criteria categories covering security, availability, processing integrity, confidentiality, and privacy. A SOC 2 Type II report describes a service organization's systems, whether the design of specified controls meets the relevant trust services categories and assesses the effectiveness of those controls over a specified period of time. Statisfy’s SOC 2 Type II report did not have any noted exceptions and was therefore issued with a “clean” audit opinion from Sensiba.”

Post from our Founder (Navin Agarwal) on the launch. We are super excited. 🔥

🛫 Who is flying to St. Louis next week for Pulse 2024? We are, and I hope you will join us at one of these events! 🥂 DAY 1: We are hosting a Happy Hour with Statisfy on the eve of Pulse. Enjoy some bubbles as we all gear up for another year of Customer Success, Learning, and Fun. 🎁 DAY 2 & 3: We have some fun swag at the Growth Molecules™ booth, where you can find me, James Scott, Annie Stefano, M.Ed. 🚦🔮, & SABINA M. PONS, MA. We are right across the puppies' area and can't wait to get a dose of shelter dog cuteness. 📺 Day 3: SABINA M. PONS, MA, and I will present a Power-20 session on how to build out your team to build out the customer experience—after all, your A players outperform your C players by 10x. 👋 see you soon! #customersuccess #pulse24 #pulse2024

How will CS evolve over time? “A fundamental shift in the market has increased the focus on revenue efficiency and profitability. Today, too many high-value services are delivered for free. Monetized offers or subscription lifecycle services will become more pervasive to improve customer experience and optimize product success.“ David Sakamoto, former Global VP of Customer Success at GitLab, who has dedicated his career to continuously delivering value throughout the customer journey. In Episode 8 of our Debunking Myths blog series, David envisions what the future of CS will look like, dispels a CS myth (“CS teams should be driven by Customer Satisfaction”), and shares actionable advice for CS leaders. Read on! https://lnkd.in/dn6Cxf2M

“Anything that gives you an extra ten minutes in the day is a winner. Automate your day-to-day tasks. Tools like Calendly can save you time …” Simple, powerful advice from Jake Minturn, Director of Customer Success at Hum. In Episode 7 of our CSM Chronicles blog series, Jake shares his insights on life as a CSM, building lasting partnerships, understanding client needs, and the art of delivering exceptional customer experiences. Read On! https://lnkd.in/gBGzdu9Q

“One of my top priorities is evaluating how AI can reduce CSMs’ administrative load, so they have more time to build stronger relationships, and get more multi-threaded in accounts”. One of the many knowledge nuggets Luke Diaz, Director of Customer Success at AppZen, and Founder of DBT Ventures, shares. In Episode 7 of our Debunking Myths blog series, Luke debunks a common myth: “CSMs spend most of their time on relationship-building”. Luke's wealth of experience spanning people, processes, and outcomes in the realm of Customer Success shines as he shares insights from his journey, offers advice for CS practitioners, and speaks about his unwavering focus on building meaningful customer relationships. Read On https://lnkd.in/gqGhmtdJ

“Investment in Customer Success is about striking a delicate equilibrium between customer acquisition cost (CAC) and customer lifetime value (CLV)”. One of the many knowledge nuggets Neelu Shaikh, who has led Customer Success teams across companies like Google, ZoomInfo, Coupa, shares. In Episode 6 of our Debunking Myths blog series, Neelu debunks a common myth: “CSMs are superheroes who swoop in during renewals”. Read on as Neelu shares her wisdom on building a career in Customer Success, the business case for investing in CS, the path ahead for CS, and how companies can leverage AI to help CSMs focus on value delivery. https://lnkd.in/gN_NYqAf

“Establish success metrics when finalizing the sale” Sound advice from Feng Gao, AI hashtag #customersuccessmanager at DataRobot. Feng is a CSM with a knack for weaving AI into successful customer journeys. In Episode 5 of our CSM Chronicles series, Feng draws from his experience across startups, established companies, and global brands, and shares how he has driven success for his customers through their post-sales success journey. https://lnkd.in/dGkimPnT Check out this snappy 2-minute blog.

“Focus on your story. Think about the narrative arc that you want to build – in your current role and your career”. Profound words of wisdom from Mike Merit. In Episode 5 of our “Debunking Myths about Customer Success" series, Mike debunks a popular myth about #CustomerSuccess: “CS conversations need to focus on renewals” (https://lnkd.in/gCMgD49F) Read on as Mike shares his learnings and advice for CS practitioners drawn from his career focused on enhancing customer experiences and driving product development.