Smartrr

📣 Big news at Smartrr! You might’ve noticed that we’re looking a little different today… We’re 3 years smarter and have learned a ton about what growing brands need to succeed: flexibility, insightful data, robust features that help to reduce tech costs, and a partner that is there when you need them. Our new look is a reflection and recognition of just this. More importantly, this update goes beyond aesthetics with enhanced functionality targeted at boosting merchant success: ✅ Enhanced add-on features to increase AOV for subscribers ✅ A new best-in-class billing engine with 100% success and 0% downtime ✅ New features for better subscriber retention, including improved out-of-stock product management and smarter triggers for failed and expired payments ✅ Additional perks for subscribers and repeat customers, including access to special products and rewards, and easy subscriber conversion tools ✅ An 80% faster admin portal and analytics dashboard ✅ A significant upgrade to our subscription flow builder that gives merchants even more control over how they sell subscriptions What’s more, our product roadmap is as clear and exciting as ever. These are products that you won’t find anywhere else on the market, help to consolidate your tech stack, and are designed specifically with the needs of growing merchants in mind. In other words – no fluff, all impact 🧠 Visit our site to see the new look…and stay tuned for more updates. https://smartrr.com/

This one goes out to all the users who are in Smartrr every day. We've listened loud and clear to your feedback around usability and improvements you'd like to see to make day-to-day tasks quicker. To that end, we're unveiling a brand new Subscription Table in the admin portal. Finding data and making updates to existing customers or their orders has never been easier. It's faster, more responsive, and easier to navigate. Here's exactly how this update will make your life better. #1 It's faster. The table now loads and updates more than 50% faster than before. Reduce your wait time and search, sort, and filter the subscription table quickly. #2 It has responsive search.  You can start searching for a name, or order number, and the table will respond instantly to what you are looking for. Now you can find specific orders in seconds to make edits or updates. #3 It has more filtering capabilities. You can now filter the table by items, status, dates, subscription program, etc. This means you can sort data easily and find what you're looking for.

Introducing our ‘Early Bird’ Black Friday Referral Promotion! 🎉 The holiday madness around BFCM is closer than you think. Help your network optimize their subscription strategy for the busiest shopping season and get rewarded for it. Refer clients to Smartrr and earn over $1,000 in rewards. Even better, your referrals get 1 month of Smartrr free. You get cash. They get a good deal. We get to help more brands scale subscriptions. To quote Michael Scott, “It’s a win-win-win.” Act fast – the deadline is August 31, 2024! Details are in the link in the comments. #blackfriday #cybermonday

The latest industry news, live audits and best practices to grow your online store, what more could you ask for? Tune in today at 12:30 pm ET as Rich Matukaitis from Rebuy Engine and Shannon O'Boyle from Smartrr dish on it all live. See you then!

Smartrr Product Updates ⚡ We're back with four new features designed to streamline your subscription management and minimize the impact of out-of-stock situations! These updates give you more control and visibility, helping you retain customers and optimize your workflows. Here are 4 new features to make subscription management easier for you: 1. Auto-Resume When Back in Stock When a subscription is paused due to an out-of-stock item, Smartrr will now automatically resume the subscription as soon as the item becomes available. This helps minimize any customer churn that may occur due to temporary out-of-stock periods. 2. 'Order Now' Ability for Admin As an admin, you have the ability to override subscription dates and billing in order to process the order on the current date. This allows you to manage orders based on your inventory and minimize the need for support tickets. 3. Missing & Deleted Product Notifications When you delete or archive a product, Smartrr automatically emails you details for affected subscription programs linked to their respective Shopify admin page. Never inadvertently disrupt subscription programs from product updates. 4. Admin Details in Event Logs When an admin updates a customer's subscription, the admin's name and email will be displayed in the subscription event log entries. This creates clear audit trails for easy subscription management.

Last month was packed with updates in #ecommerce! Discover all the latest news from our partners and more on our blog. Find the link in the comments 🔗 👉 Shopify introduced new B2B import/export Metafields functionalities and launched the 'Trade' theme for B2B stores. 👉 BigCommerce announced a new leadership appointment with Travis Hess as President. 👉 Adobe Commerce was highlighted as a leader in two IDC MarketScape reports. 👉 Bloomreach was named a leader in the Gartner Magic Quadrant for Search and Product Discovery. 👉 Klaviyo launched new APIs to enhance functionality and integration capabilities, including an improved ad experience with TikTok. 👉 Loop introduced a new return option allowing customers to start online and drop off in-store. 👉 Avalara expanded its partnership with Shopify, enhancing tax compliance features across Shopify platforms. 👉 Fast Simon launched Smart Rendering technology to enhance site speed and SEO through server-side rendering. 👉 Yotpo introduced customizable dunning processes, allowing merchants to set specific retry limits for failed subscription payments. 👉 Vercel achieved HIPAA compliance; now healthcare customers can confidently use their platform regarding sensitive patient data. 👉 Wonderment released Delivery Promise, an AI-powered tool that provides precise delivery dates at checkout. 👉 Smartrr unveiled Loyalty Rewards & Referrals, enabling businesses to foster customer loyalty and drive repeat purchases. 👉 Cin7 acquired AI company Inventoro, integrating advanced forecasting and inventory optimization into their platform. 👉 Gorgias enhanced customer support tools and automation to save time and improve operational insights. More eCommerce news in our blog - link the comments below!

Did you know about Smartrr's Checkout Extensions? 🛒 Smartrr has ready-to-use checkout extensions designed to acquire more subscribers. These extensions upsell items to a customer without them even having to leave the Shopify checkout flow and can be set up in just a few steps.   ✅  Upsell one-time purchases to subscriptions with one checkbox ✅  Edit subscription plans directly at checkout ✅  Remind shoppers to create an account Check out the 4 Smartrr Checkout Extensions below. Like most things in Smartrr, setting this up takes only a few minutes.  1️⃣ One-Time Purchase Upsell This extension identifies eligible subscription products in the customer's cart and makes it easy for them to convert a one-time purchase to a subscription with one click. 2️⃣ Reminder to Create an Account Remind customers to create an account to manage their subscriptions anytime & reduce support tickets. 3️⃣ Subscription Overview The extension summarizes the start of a new subscription. This quick reminder reinforces the customer's subscription commitments and savings. 4️⃣ Subscription Plan Editor This allows the customer to edit the subscription plan of a product with a subscription or convert the subscription product to a one-time purchase. Checkout extensions are available to merchants on Shopify Plus. If you're interested in setting this up, reach out to us directly or email questions@smartrr.com! — Team Smartrr 🧠

“Wait, am I about to get sued by the FTC?” 👩⚖️ ^Every company that sells subscriptions after seeing Adobe getting sued (probably). 😬 The legal landscape for subscription businesses is always shifting. Adobe's FTC lawsuit and California's proposed regulations are definitely opening up more conversations. And while no two companies are the same and lots of gray area still exists in the law, here’s a few things to get caught up on and keep in mind. So what exactly is being considered by #California and the #FTC? 🔎 Affirmative consent and record keeping. Businesses may not only be required to obtain affirmative consent, but will also have to maintain that verification. 🔎 Retention tactic restrictions. Offering 20% to a customer to not cancel a subscription? Brands may actually have to acquire consent from a customer before making this offer. If consent is not given, a customer’s subscription must be automatically canceled. 🔎 More crackdowns on ‘Dark Patterns’ and misrepresentations. Pretty much, anything that detracts from a customer’s ability to give willing, affirmative consent could run into trouble. While these considerations should help clarify existing laws, lots of gray areas will likely persist... The good ( 😁 ) news is, regardless of what type of subscription you sell, there are a few best practices you can embrace that will keep you ahead of the curve (and your customers happy). 🎯 Give shoppers clear and transparent pricing terms. Be upfront about all costs, fees, and terms from the start. No more burying important information in fine print. 🎯 Offer a seamless cancellation process that is easy to find. Customers should be able to cancel subscriptions without unnecessary hurdles or delays. 🎯 Send clear communications on all upcoming orders and any changes to billing. Obtaining explicit consent from customers regarding terms, fees, and renewals is vital. Regular reminders and notifications are also key Remember, being proactive now can save you headaches (and potential lawsuits) later. Let's raise the bar for the subscription industry together! Any other thoughts welcome below 👇 👇👇 🤝 🤝 🤝 🤝 🤝 Smartrr #shopify #subscriptions #retention #ftc #adobe #transparentpricing #easycancellation #customerconsent #regulations #ecommerce #customerexperience #proactivecompliance Shopify

Some new product updates! This week, we're rolling out new features in our custom subscription builder and loyalty program! All while simplifying how you manage subscriptions and loyalty. 1. Loop your subscription flows ➿➿ Prevent churn by ensuring subscribers won't need to resubscribe at the end of the flow & simplify complex flows with our new looping feature. 2. Multi-currency loyalty 🌐 💸 For international merchants, loyalty programs now support rewards in different currencies. A reminder– Smartrr Loyalty Rewards is here! Thank you to the first few users of Smartrr Loyalty! We've been seeing increasing adoption of our new feature and hearing positive feedback of its anticipated impact. So far, using Loyalty results in 25% less churn for loyalty redeemers. Our integrated loyalty solution creates a seamless customer experience for subscribers and one-time purchasers to earn more and stay engaged. If you have any questions or want to talk, please feel free to reach out to us directly or email questions@smartrr.com! — Team Smartrr 🧠

Subscriptions 🤝 Loyalty Rewards & Referrals 🔊Today, we are thrilled to unveil a huge advancement to the Smartrr platform, Loyalty Rewards & Referrals for all customers, not just subscribers. This release is three years in the making for Smartrr. Having worked with and studied thousands of brands, it was clear the fastest growing subscription brands were also leveraging Loyalty effectively. The problem: existing loyalty solutions were over engineered, overly expensive, difficult to maintain and not designed to integrate with subscriptions. Enter Smartrr. Smartrr’s Loyalty & Referrals solution delivers in three key areas: 😀 It’s simple. Based on intuitive, points based rewards, customers will understand and be more likely to engage with the offering. 🔧 It’s easy to set-up and maintain. Brands can get started in minutes and make changes on the fly. ♻ It’s designed to integrate seamlessly with subscriptions. Customers get one, unified experience and merchants have one less piece of tech to worry about (and pay for). We’re thrilled to keep giving our merchants more tools to do what matters most for their bottom–increase repeat purchases. Learn more about the release in the comments!