"Every CEO is asking every CIO to roll out AI. We built the easiest and most comprehensive answer on how to roll out AI in their contact center, with Usable AI," said Charlie Newark-French, Sharpen CEO. 👉 Dive into our press release to learn more: https://lnkd.in/giikcit4 #UsableAI #AI #customerservice #contactcenter
Sharpen
Software Development
Indianapolis, Indiana 3,623 followers
The contact center platform engineered to sharpen every connection
About us
As your partner in performance, productivity, and empowerment, Sharpen delivers better outcomes: better outcomes for customers, agents, and your business. Our contact center platform is intentionally designed and masterfully engineered for a seamless, intuitive experience across the board for a CX difference you can see—and feel.
- Website
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https://sharpencx.com/
External link for Sharpen
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Indianapolis, Indiana
- Type
- Privately Held
- Founded
- 2011
- Specialties
- Contact Center Software, Cloud Communications, Cloud Contact Center, Customer Experience, Call Center Software, Customer Experience Management, Sales Enablement Software, Customer Service, Support Enablement Software, and Customer Engagement
Locations
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Primary
Get directions
101 W Washington St
Indianapolis, Indiana 46204, US
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Get directions
Employees at Sharpen
Updates
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Tired of a contact center experiences that suck? 😫 Exhausted by angry customers and frustrated agents? We sure are. That's why Sharpen is building the next generation of contact centers – powered by Usable AI™, easy automation, and real-time data-driven insights. Get ready for faster resolutions, happier agents, and delighted customers. Oh, and money savings, too! 💸 Is your business ready to transform your contact center? Let's talk! Book a meeting: https://lnkd.in/gMAU2mqa p.s. How do you like our new stickers? 👊
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We love seeing our customers transform their operations and achieve greater success after making the switch to Sharpen! 💪🏆 Want to learn more about how we can transform your AX and CX? Book a meeting with our team today 📆: https://lnkd.in/gMAU2mqa
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We're thrilled to announce this new partnership with Journey! 🙌 This collaboration strengthens Sharpen's AI-powered platform with enhanced security 🔐 for sensitive client information and is a testament to our commitment to delivering the most advanced, secure, and efficient contact center solution in the market. Read the full release: https://lnkd.in/gSymqU5k
We at Journey are excited to announce our new partnership with Sharpen! Sharpen is known for their cutting edge AI-powered cloud contact center and their aggressive approach to both CX and innovation, making them a perfect partner to collaborate with to fundamentally solve key issues surround identity, payments, and data privacy. Charlie Newark-French, Laura Bassett, Dave Michels, Sheila McGee-Smith, Blair Pleasant,
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Why dialing still beats typing for complex issues...📞 👍 AI chatbots got your back for simple stuff, but complex problems? Ditch the keyboard, grab the phone!📱 Here's why: → Voice > Text: Don't let frustration get lost in translation. A human voice builds rapport and catches the nuance you can't type. 👩💼 → Brainstorming Blitz: Complex issues need teamwork! Real-time convos with a live agent lead to faster solutions than email ping-pong. 📩 😤 → De-escalation Dynasty: Complex = Frustrating. 😩 A skilled agent can calm the storm and build trust, saving your customer (and your churn rate!). **Omnichannel is king 👑 , but for the tough stuff, phone calls reign supreme. ** What's your experience? Share your customer service channel stories in the comments! #customerservice #contactcenter #CX #voice #phone #complexproblems #humaninteraction
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Inquiring minds want to know your opinion on #AIchatbots! So...chatbots and complex issues – a match made in heaven or a recipe for disaster? 🤔 Weigh in on our poll! 📊
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Could your contact center be your secret weapon? 👊📱 🖥 Uncover the key interactions that could transform your business and drive unmatched customer loyalty. Download our new report, “Decoding the CX Moments that Matter”, to reveal these hidden opportunities! 🕵♀️ Get Your Copy 📘 : https://lnkd.in/gKb-yDdP #contactcenter #CX #CCaaS #momentsthatmatter
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🚨 Don't Miss Tomorrow's CX Webinar!🚨 Last chance to register for our exclusive webinar, "Identifying The Moments That Make or Break Your Customer Experience," happening TOMORROW at 1:00 PM ET. 🚀 Join CX guru Laura Sikorski in a power-packed session where she'll discuss: ➡ Uncovering the hidden moments that make or break your customer relationships ➡ Supercharging your agent engagement to create raving fans ➡ Mastering the proven strategies that top contact centers use 💥 Don't be left behind! Revolutionize your customer service game and sign up now. 👉 Register Here: https://lnkd.in/g_TVEzny #customerexperience #CX #contactcenter #webinar #customerservice #agentengagement
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Get ready to learn, laugh, and level up your CX game with the "CX without the BS" podcast! Join industry pros Brian Nichols and Tom Milligan HSG as they sit down with CX thought leaders for hilarious and insightful conversations that cut through the fluff and get to the heart of what really matters.
Have you ever wondered how technology can transform customer service experiences? 🤔 In our latest episode of "CX Without the BS," Tom Milligan HSG and I dive deep with Jon Heaps, a true legend in the CX space, to explore groundbreaking innovations like accent neutralization and noise elimination. 🌟 Jon shares incredible insights on how these technologies are not only enhancing customer interactions but also improving the lives of agents by reducing biases and frustrations. Imagine calling customer service and effortlessly understanding the agent, regardless of their location! 🌍 Join us as we discuss: ➡️The journey from skepticism to success in cloud-based contact centers ➡️The human side of customer service and the impact of accent biases ➡️How AI is revolutionizing the industry without replacing the human touch What do you think about the role of AI in customer service? Can it truly bridge the gap between customers and offshore agents? Share your thoughts and tune in to the full episode (LINK IN COMMENTS)! 🎧 #CustomerExperience #AI #Technology #CX #Innovation #CustomerService
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