ResultsCX

Each week, our colleagues in India participate in the 'Fun Friday' sessions. These sessions feature fun and engaging activities like fitness bingo, allowing everyone to display their creativity in thought and teamwork. A shoutout to the kids who joined in for the recent session – their energy brought an extra dose of joy and excitement. Seeing our team come together virtually was heartwarming. Check out some of the beautiful moments captured during the session. #FunFriday #PeopleMatter #ResultsCX #Teambuilding

💡 At ResultsCX, we firmly believe that value-based pricing is not just a commercial model—it's a transformative organizational imperative.   🎯 In this discussion, Rajesh Subramaniam, MD and CEO of ResultsCX, and Vikash Jain MD and senior partner at Boston Consulting Group (BCG) New York, explore the critical role of capital allocation and efficiency-driven capital pools and how our approach integrates capabilities across sales, contracting, finance, and risk management, ensuring every process is deeply anchored in delivering value.   Download the whitepaper to see how we're redefining frameworks and driving performance through strategic engagement models. https://lnkd.in/eVU3VmVt #ValueBasedPricing #OrganizationalTransformation #ResultsCX #CapitalEfficiency #PerformanceExcellence #CXInnovation #CXMatters

Christopher Lillis's journey as an Aerial Skier started at the age of five, and since then, it has been a story of unwavering dedication and perseverance. Even when he was hit by monumental challenges like a knee injury before the 2018 Olympics, Chris's persistence and dedication have taken him to the pinnacle of success.   Besides the Olympics, Chris has showcased his talent in various prestigious competitions, including: ✅ Water Ramp World Cup Grand Prix ✅ US Nationals ✅ Freestyle Ski World Cup ✅ Aerials Competitions As Chris strives for excellence and perseveres on and off the slopes, we are committed to achieving excellence in everything we do. Our passion for delivering top-tier results mirrors Chris's drive for success. Discover more about Chris's journey: https://lnkd.in/e46HZ62E #Perseverance #Excellence #FreestyleSkiing #ResultsCX #ChrisLillis

Today, we celebrate Julia our Associate Director of Site Operations at the Alaska, Philippines site, for her 14-year tenure with ResultsCX. Julia's journey to her current leadership role is a testament to her dedication, resilience, and exceptional talent.   Her passion for delivering outstanding service and fostering team growth has made a lasting impact on all of us.   Congratulations, Julia, on this incredible milestone. Your journey is an inspiration to everyone at ResultsCX! 🎉#PeopleMatter #Anniversary #Leadership

ResultsCX partnered with a leading global tire manufacturer to develop a forward-thinking technology roadmap for their US retail network. This collaboration aimed to enhance customer experiences and set a new benchmark in retail CX transformation.   Our approach was anchored in a deep understanding of the tire industry’s unique challenges. By leveraging advanced data analytics and AI-driven insights, we identified critical touchpoints and crafted a strategy to enhance both in-store and online customer interactions. The roadmap included optimizing digital engagement, refining processes, and integrating seamless omnichannel support, significantly improving customer satisfaction and loyalty.   This partnership is a testament to how strategic technological advancements can revolutionize the retail experience. Dive into the case study to explore the strategic insights and tangible outcomes that fueled this transformation. https://lnkd.in/eSdiYH_d Vanessa Link, Mark DeGeorge #ResultsMatter #CXTransformation #RetailInnovation

🌈 Reflecting on Pride Month at ResultsCX! We proudly celebrated diversity and inclusion through a month filled with:   🎉 Exciting raffles & giveaways  👗 Vibrant costume shows & parades  🎲 Engaging games & activities   Our team members shared their unique stories, smiles, and pride, highlighting the essence of our inclusive culture.   A heartfelt thank you to all who participated and made these moments memorable. Together, we continue to champion diversity every day! #PrideMonth #ResultsCX #DiversityAndInclusion #CelebrateDiversity

Mark Cunningham, Chief People Officer at ResultsCX, emphasizes the vital role of employee recognition in this AdvantageClub webinar, 'Elevate Your Employee Engagement Efforts,' hosted by Matthew Willis, Sr. VP, GM, of AdvantageClub.ai.   Mark highlights the importance of peer-to-peer recognition, noting, "Everyone wants to be seen and heard, and they want to know they've made a difference in their job, to the team, or to the company as a whole."   Whether through awards, social media mentions, or internal communications, we always find a way to celebrate exceptional contributions. This unique approach fosters a culture where every team member feels valued and appreciated, driving engagement and loyalty across the organization.   Catch the entire webinar here: https://buff.ly/3UllNEQ #EmployeeEngagement #LeadershipSupport #CompanyCulture #EmployeeRecognition #PeerRecognition

Unlocking Growth in Telecom: A Strategic Partnership for Success In the fast-paced world of telecom, staying ahead requires a commitment to innovation and a customer-centric approach.   Our collaboration with a leading telecom provider highlights this philosophy. When the client confronted the dual challenges of rapid growth and increasing customer demands, we crafted a strategy that harmonized scalable operations with exceptional customer experiences.   By prioritizing seamless connectivity, personalized services, and consistently exceeding customer expectations, we set the stage for sustainable growth and long-term success for the telecom client.   Discover how we achieved this and explore the full story:  https://lnkd.in/eU-zHzsK Dan Dwyer, Mark DeGeorge

We’re proud to be Great Place to Work® recertified in the USA, Honduras, Mexico, and the Philippines, and this year we welcome Bulgaria to our ranks!   Our journey to becoming a Great Place to Work® has been driven by our dedication to creating an inclusive, supportive, and innovative environment. From comprehensive training programs to wellness initiatives and community engagement, we strive to provide a workplace where our employees can grow personally and professionally.   We take pride in walking the talk through our dedication to a people-first culture and remain committed to ensuring that our workplace remains one where everyone feels valued and empowered.   We extend our heartfelt gratitude to our teams whose passion, dedication, and collaboration have made ResultsCX an exceptional place to work. Your contributions are invaluable and we are proud to have you as part of our team. 🌟 #PeopleMatter #GreatPlaceToWorkCertified #GPTW #EmployeeExperience #WorkplaceCulture #ResultsCX #Leadership #Innovation Great Place To Work US Great Place To Work® Philippines Great Place to Work® México Great Place to Work® Caribe & Centroamérica

⬆️ Transforming Member Satisfaction in Health & Wellness 🌟 Discover how our client, a leading benefits provider, achieved remarkable results! By harnessing the power of agent AI and chatbots, they elevated CSAT to over 94% within just two years. Our innovative approach not only streamlined support but also enhanced customer experiences. 🚀 Dive into the success story here: https://lnkd.in/ehnHCfAj Olga Golovin, Jim Gallagher, Aaron Prisco