Recharge

How do you optimize the customer journey for your Shopify store? We'll tell you how ⬇ Join Recharge, Gorgias, & other industry leaders for a live webinar next week, August 1st as we dive deep into how to optimize the customer journey for Shopify stores. Hear from Jen Gray & an amazing speaker lineup on how to: ✔ Actively create and nurture customer journeys ✔ Ensure team collaboration ✔ Map out every interaction ✔ Deliver top-notch customer experiences ✔ Identify roadblocks along the way 👉 Register now: bit.ly/3SpQR4N

Jess Cervellon and Laura Mena dove deep into the history and rise of the supplement market during last night’s #AfterHours LIVE event, with special guest Nishant S. from Arrae sharing THESE insights on the holistic health & wellness market ⬇️ 💡 Building trust is crucial, especially since the average retention rate for subscription services in the health and wellness sector is 72% after the first six months. 💡 For routine-based subscription products, it’s crucial to have strong cancellation prevention strategies. Analyze data to understand why customers cancel and use this information to improve the customer experience. 💡 It costs 5x more to acquire a new customer than to retain an existing one. Focusing on customer retention not only saves costs but also builds stronger customer relationships. 💡 Educate customers on the necessity of maintaining a consistent routine to see results. Emphasize retention strategies that prioritize customer education and consistent usage over simple upsells and win-backs. Watch the full episode brought to you by the founders of Open Late Collective here: https://bit.ly/3SkkBAc

Recharge is sponsoring this Monday’s After hours LIVE event, and we’ve got a ✨gut✨ feeling you won’t want to miss out on this guest speaker 🤫 Here's what you need to know ⬇️ Brought to you by the founders of Open Late Collective, episode #2 of #AfterHours is bringing in a special guest to chat through brand strategy & elevating the DTC experience. 🗓️ July 22, 6:30PM EST Register now & learn how to break down #CustomerJourneys for the trendiest consumer brands 👀 https://bit.ly/3Lur73q

On average, 7% of all payments fail on the first attempt, and their effect is even more pronounced on subscription orders (Read: passive churn). So how do you fix it? ⬇ We talk about all this and more in our blog, where you can learn: ✔ What failed payments are and why they matter ✔ What the drivers of failed payments are ✔ + How top merchants solve failed payments (and recover up to 50% more revenue from failed payments 👀 ) Link in comments below!

That's a wrap on a fun-filled week at GROW NY + The Lead Summit 2024! Here are some of our highlights from the week ⬇️ 🎤 Kelly Murphy & Jen Gray took the main stage at GROW NY to chat with Sharma Brands: "Winning in The Routine Economy, and how LOLA - mylola.com pairs convenience and value to drive retention" 🧦 The infamous Recharge socks (probably the first swag items to run out at #ChargeX24) made a comeback at our booth at the Lead Summit (super important) 🚲 7AM crew: Legs? Spinning. Hair? Blown. #IYKYK 🥗 NYC bodegas meet Wellness in a fantastic brand activation, made possible with the partnership of eHouse Studio And last but not least, so much gratitude to be able to work with incredibly talented, intelligent people. 💙 Stay tuned because we have so much more in store! Let us know where you'd like to see us next ⬇️

Who's at GROW NY today? Because Recharge is! Come find us at booth #4 and ask us how we can help you keep your customers for longer 💫

It’s official. We’ve migrated more subscriptions onto Recharge than all of 2023 in just two quarters. UnREAL effort across the entire team— Migrations (absolute lords), Product, Engineering, Sales, Partnerships. Recharge is building the features that the people want. Migrations is supporting scale like never before. Match made in magic ✨ Here’s to H2 and seeing how far we can push it!!

How do you connect the dots between an emotional buyers’ perspective & your brand promise? This is just one of the questions that our SVP of Marketing Jen Gray asks on the most recent episode of The Marketing Millennials podcast with Daniel Murray. Tune in to hear all about: 💡 Sustaining brands in the routine economy 💭 Product positioning over category creation 📖 Brand stories that actually resonate, and more Plus, stay tuned until the end of the episode to hear Jen’s take on what marketing role you need to hire for first 👀☕ https://spoti.fi/3SmKEXB

No more one-size fits all. No two brands are the same, and no two Rewards strategies should be either.   With Recharge Rewards, just one of the tools in our Retain suite, it’s easy to fine-tune and personalize your retention strategies: ✅ Versatile reward options with a mix of cash back, credits, discounts, and free gifts to ensure your customers always find value in your brand, and build Milestone Rewards that customers actually want. ✅ Dynamic and contextual rewards that resonate with your customers using our A/B testing feature. Target specific segments with our conditional branch feature, offering tailored rewards based on their behavior. Plus, re-engage customers at the moment they're canceling by highlighting the benefits they’d miss out on. Imagine the power of knowing exactly what rewards keep your customers coming back. With Rewards, you’ll have all the data you need to customize the strategy that fits your brand. My Fridays are always open for calls with brands in the space, DM me to chat. I’d love to hear your thoughts.  

Recharge is sponsoring The Lead Summit and we have FREE registrations for brands and retailers 👀 ⬇️ Over 2,500 attendees come to experience one of the best speaker lineups in the industry to help you navigate changing consumer behavior, identify effective use cases of AI, and unlock customer data for growth and retention. ✨ 🗓️ July 10-11 in NYC Brand & Retail friends can take advantage of FREE registrations with this link: https://bit.ly/441jI39 Non-Brand, Non-Retail friends, follow this link for 25% off: https://bit.ly/3VUoFYF Learn more about #TheLeadSummit ➡️ https://bit.ly/3Om63fh See you there! 👋