Discover how Harvard Federal Credit Union prepared for AI and enhanced member experience with Posh's Digital Assistant! By leveraging AI, HFCU improved operational efficiency, reduced call volumes, and offered exceptional 24/7 support. Explore Harvard's story: https://hubs.ly/Q02HKf_Y0 #CustomerExperience #AI #FinTech #ClientStory #CaseStudy #CustomerSuccess
Posh
Software Development
Boston, Massachusetts 15,435 followers
Powering more natural conversations
About us
Posh is a venture backed conversational AI company that spun out of MIT's AI lab in 2018 🚀 We are committed to democratizing access to banking and accelerating the responsible adoption of AI for financial institutions, transforming how they serve their communities and employees. We transform how financial services companies connect with their customers and automate contact center workflow. Our AI platform spans messaging and voice channels. We're hiring talent across the board! Come join our highly talented, passionate team to completely change conversational and generative AI!
- Website
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http://www.posh.ai
External link for Posh
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Boston, Massachusetts
- Type
- Privately Held
- Founded
- 2018
- Specialties
- artificial intelligence, machine learning, natural language processing, emerging technologies, chatbots, financial services, conversational ai, interactive voice response, ivr , nlp, ai, fintech, creditunions, MIT, generative ai, banking, voice assistant, digital assistant, genai, and financial institutions
Locations
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Primary
695 Atlantic Ave
Floor 9
Boston, Massachusetts 02111, US
Employees at Posh
Updates
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Discover how AI and knowledge management systems work together to streamline operational efficiency at your financial institution. https://hubs.ly/Q02G_3LL0 #AI #KnowledgeManagement #AgentAssist #AIKnowledgeManagement #KnowledgeAssistant #GenerativeAI
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Posh’s all-in-one portal enables full control and flexibility for managing your Voice, Digital, and Knowledge Assistant AI. Here's only some of what you can easily do in our Portal: ✏️ Create custom intents specific to your organization, ensuring thorough coverage for the various reasons your customers reach out. 📈 Gain insight through transparent analytics of chat and call figures, contact volume trends, and data on chat traffic, containment rates, destination volume, and intent topics. 👥 Enhance user interaction quality with our Tailored Responses that sound even more natural and precisely address each customer's question, thanks to our advanced generative AI technology. 🖥️ Streamline data processes by integrating with your standard reporting tools with our Data Export API. Learn more about all the ways you can manage your own AI https://hubs.ly/Q02FsQ1B0 #AIManagement #AIImplementation #AI #ConversationalAI #GenerativeAI #AIPlatform #PoshPortal
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Introducing the new and improved Knowledge Assistant. Trusted by leading financial institutions, Posh AI’s cutting-edge tool combines purpose-built generative AI features with rigorous security practices to service any employee from frontline workers to loan officers and HR teams. Read our press release featured in Business Insider to learn how to transform your customer interactions, boost operational efficiencies, and improve ROI: https://hubs.ly/Q02GN6fh0 #AI #GenerativeAI #KnowledgeManagement #KnowledgeAssistant #AgentAssist #BusinessInsider
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Frustrated with lengthy AI vendor contracts? A 5-year commitment is too long in the fast-evolving AI world. At Posh, we offer 1 year contracts, confident in our services without long-term lock-ins. 100% of our voice clients renew with us, thanks to our continuous improvement and innovation. As an AI-CUSO, we’re backed by notable partners and investors like Rodney Hood, CUNA, Canapi, Trustage, and Curql. Choose a company that understands Financial Institutions and has strong support. https://hubs.ly/Q02GjrR60 #CUSO #AI #CUNA #ArtificialIntelligence #AIVendor #AIPartner
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FI leaders, it's time to elevate your AI strategy. Dive into AI opportunities for your financial institution—and how to choose the right partner to get you there. https://hubs.ly/Q02Fj2NT0 #CSuite #Executive #CEOGuide #AIGuide #GuidetoAI #AI
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We're thrilled to announce ongoing innovations in our live Voice Assistant products 📞 ! As an AI-first, purpose-built partner for the financial industry, we understand the vital importance of the customer experience. Our Voice Assistant, already fast, now features substantial, sustained latency improvements, with even more exciting features coming soon. At Posh, we leverage innovation to enhance our customers' end-user experiences and solve problems with technology, continually improving our products. Learn more about our Voice Assistant and see how you can improve customer service and call center operations. https://hubs.ly/Q02G73M00 #AI #Innovation #CustomerExperience #FinTech
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One Nevada Credit Union upgraded their 20-year-old IVR system with Posh's Voice Assistant. Sage, their AI bot, provides 24/7 service and reduces contact center calls by 20%. With 1.3M+ interactions and $70K savings per month, Sage ensures tech-savvy members get superior, efficient service. Learn more about their savings in their client story https://hubs.ly/Q02FhZCh0 #AI #Innovation #CustomerExperience #ClientSuccess #CustomerSuccess #ClientStory
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Posh is thrilled to announce that our client, Citadel Credit Union, has been recognized for their superior conversational AI support by Opus Research! The Opus Research awards celebrate the real-world benefits of conversational AI, with previous winners including Citizens Bank, USAA and more. Citadel Credit Union was honored for their highly capable self-service solution, which has boosted NPS scores, handles a wide range of questions, and demonstrates exceptional conversational flexibility. Congratulations, Citadel Credit Union! https://hubs.ly/Q02FQB7D0 #ConversationalAI #AIExcellence #CustomerSupport
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Robust support from your AI vendor is crucial. You need a reliable partner. At Posh, you get a dedicated client success manager. During go-live, a team of 6 US-based experts, including a strategic advisor and network specialist, ensures a smooth launch with frequent syncs. This comprehensive support enables you to go live with almost complete coverage, achieving a faster time to success. Your Posh team will be there to quickly address any issues and review analytics for continuous improvement. Don't settle for less. Learn about our support https://hubs.ly/Q02Dh0VW0 #CustomerSuccess #CustomerService #AI #ArtificialIntelligence #AIVendor #AIPartner
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