🔊 Our next #podcast episode is out! 🔊 In this episode, the second of two recorded LIVE at #Shoptalk2024, Breanna Moreno joins us to discuss: 💰 How True Classic pivoted from being a cost center in Customer Services to becoming a revenue-generating machine. ❤️ How their #culture is crucial for the scalability of the #CustomerServices operation. 🚀 How to get bigger and better outcomes with less resource. Listen or watch now: Spotify: https://lnkd.in/eP87HAYk Apple Podcasts: https://lnkd.in/eSS23P6J Amazon Music: https://lnkd.in/eHNbR_Fv YouTube: https://lnkd.in/eFq7RvAr
parcelLab
IT Services and IT Consulting
Boston, Massachusetts 11,862 followers
We bring people and brands closer together 📦
About us
parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 800 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post- purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide.
- Website
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https://t.ly/iozkV
External link for parcelLab
- Industry
- IT Services and IT Consulting
- Company size
- 51-200 employees
- Headquarters
- Boston, Massachusetts
- Type
- Privately Held
- Founded
- 2015
- Specialties
- Customer Lifetime Value, Customer Retention, Performance Reporting, Post purchase experience, Post-Purchase Communication, SaaS, Retail, Customer Experience, eCommerce, Customer Centricity, Post-sales experience, Operations Experience Management, post-sales communication, OX, CX, returns tracking, order tracking, customer journey, OXM, and customer aquisition
Locations
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Primary
75 State St
Boston, Massachusetts 02109, US
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Kapellenweg 6
München, Bayern 81371, DE
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184 Shepherd's Bush Road
Hammersmith, England W6 7NL, GB
Employees at parcelLab
Updates
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🚀 Ever feel like returns are just another daily grind? We get it, and we're here to help streamline the process! Join our engaging webinar on July 31st to explore how AI and personalization can transform your returns into a smooth, digital experience. Hear firsthand from Jana Soppa, Max Schmitt at parcelLab and Mark Galvin from Bloomreach on the innovative strategies that make handling returns a breeze. This isn't just about managing returns; it's about turning a challenge into an opportunity. Don’t miss out on transforming your approach with insights from the pros! 🗓️ Save your spot now! Register for the webinar here: https://shorturl.at/wB0OE #AI #Ecommerce #Webinar #ReturnsManagement #DigitalTransformation
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🚀 Enhance your e-commerce strategy with our latest webinar insights! Learn the significance of customer education in enhancing retention and loyalty. Discover how timely, informative emails and thorough guidance can create memorable brand experiences. 👉 Dive deeper and transform your approach, fostering stronger connections with your customers.
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"Reducing Returns With Smarter Personalization?" parcelLab is hosting The AI Advantage 👇
Struggling with high return rates in your ecommerce business? Online shopping naturally sees higher return rates than traditional retail, often resulting in significant costs from shipping, restocking, and lost value. However, there's a way to transform this challenge into an opportunity! Meet our expert speakers: Mark Galvin, VP of Strategic Program Development at Bloomreach Jana Soppa, Head of Carrier Integration at parcelLab Max Schmitt, Solutions Consultant at parcelLab Join our upcoming webinar to learn how leveraging artificial intelligence can drastically lower your return rates and boost customer satisfaction. Discover innovative personalization strategies that not only enhance the customer experience but also turn potential losses into gains. Don't miss out on transforming your returns management approach into a profitable strategy! Register here: https://shorturl.at/kMwgE
The AI Advantage: Reducing Returns With Smarter Personalization
www.linkedin.com
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Struggling with high return rates in your ecommerce business? Online shopping naturally sees higher return rates than traditional retail, often resulting in significant costs from shipping, restocking, and lost value. However, there's a way to transform this challenge into an opportunity! Meet our expert speakers: Mark Galvin, VP of Strategic Program Development at Bloomreach Jana Soppa, Head of Carrier Integration at parcelLab Max Schmitt, Solutions Consultant at parcelLab Join our upcoming webinar to learn how leveraging artificial intelligence can drastically lower your return rates and boost customer satisfaction. Discover innovative personalization strategies that not only enhance the customer experience but also turn potential losses into gains. Don't miss out on transforming your returns management approach into a profitable strategy! Register here: https://shorturl.at/kMwgE
The AI Advantage: Reducing Returns With Smarter Personalization
www.linkedin.com
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📊 New report alert! parcelLab and Salesupply reveal that 40% of UK retailers don’t communicate with customers during returns, with an average refund time of 8 days. Are UK retailers missing out on crucial post-purchase opportunities? Discover the key insights and see how improved strategies can drive customer loyalty. 🌟 👉 Read more: https://lnkd.in/dgKKKwwp #Ecommerce #CustomerExperience #Returns #RetailTrends #parcelLab
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💨 Speed matters in e-commerce! 34% of customers prefer vouchers over waiting for refunds on returns. Quick resolutions lead to happier customers, increased loyalty, and more sales. Discover the benefits of offering vouchers and how they can transform your returns process with parcelLab’s Retain Suite. Read the full blog below! #Ecommerce #CustomerExperience #Returns #CustomerLoyalty #parcellab
The Power of Vouchers: Turning Returns into Repeat Business - parcelLab
https://parcellab.com
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📦 Is your business struggling with high return rates? Join our webinar to learn how AI can reduce returns, enhance customer satisfaction, and boost profits! Key Insights: 🔍 Identify Serial Returners: Optimize marketing spend. 🎯 Tailor Incentives: Avoid habitual returners. 📏 Guide Customers Better: Use AI for accurate sizing. 💬 Engage Effectively: Increase repeat purchases. Speakers: Mark Galvin VP, Bloomreach Jana Soppa of Carrier Integration, parcelLab Max Schmitt Solutions Consultant, parcelLab Don’t miss out— https://shorturl.at/wB0OE #Webinar #eCommerce #AI #CustomerExperience #ReturnsManagement #parcelLab
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We're thrilled to announce our partnership with Mystery Ranch! 🎒🚀 With our Engage product, Mystery Ranch is now delivering seamless and engaging post-purchase experiences to their customers. This collaboration ensures that every customer knows exactly where their gear is, from order to delivery. 👏 At parcelLab our mission is to help brands like Mystery Ranch exceed customer expectations with superior post-purchase experiences. #CustomerExperience #eCommerce #MysteryRanch #parcelLab #PostPurchase #OrderTracking #CustomerEngagement
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🎉 New Study! parcelLab commissioned Forrester Consulting to conduct a Total Economic Impact study and examine the potential return on investment enterprises may realize by deploying parcelLab Engage. Some key findings: ♻ 462% Return on Investment 📉 23% Reduction in WISMO 💰 €12.9 Million incremental profit from recaptured traffic Read the full study – https://lnkd.in/gXZV-648