Data x Kustomer Feelings is what we're all about. Cati Brunell-Brutman couldn't have said it better! Love this highlight from The Juice with Jess Cervellon pod where Jess Cervellon talk to Cati about CX at one of the most iconic beauty brands. To listen to the full episode, head over to the https://lnkd.in/eRtDzarT Don't forget to rate, review, and subscribe!
About us
Kustomer helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more. Kustomer enables fast, personalized, and efficient customer and agent experiences using complete customer visibility, seamless omnichannel conversations, intelligent automation and easy, no-code customization to adapt to change. See why growing brands use Kustomer to build the enduring customer relationships that drive better business results at http://ow.ly/UZ5X50HV0ov
- Website
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https://www.kustomer.com
External link for Kustomer
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Short Hills, New Jersey
- Type
- Privately Held
- Specialties
- customer experience, customer service, CRM, CX, SaaS, and startups
Products
Kustomer
Help Desk Software
Continuous omnichannel conversations. Customized, actionable views of customers. AI that automates simple communications. Kustomer makes personalized, efficient and effortless customer service a reality
Locations
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Primary
830 Morris Tpke
4th Floor
Short Hills, New Jersey 07901, US
Employees at Kustomer
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Ed Sim
boldstart ventures, partnering from Inception with bold founders reinventing the enterprise stack - Snyk, Kustomer, BigID, Blockdaemon, ProtectAI...
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David Rubinstein
VP Sales @ Kustomer | Sales Leadership Expertise
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Ian Alexander
Design Leadership
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Gabe Larsen
CMO at Kustomer | Marketing Leader for $1B Meta Acquisition | Specializing in Scaling Businesses from $1M to $1B
Updates
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We’re excited to announce that Lauren Gold has joined us as our new Chief Customer Officer! With her extensive experience at Yext and passion for customer success, Lauren will help us continue to deliver exceptional, seamless experiences grounded in customer data and insights. This year, we have made incredible strides with innovative AI enhancements like Kustomer IQ (KIQ) Customer Assist and KIQ Agent Assist. To date, KIQ Customer Assist has successfully resolved 45% of customer inquiries before they reach a live agent, and KIQ Agent Assist has enhanced agent efficiency by 65%! Sharing the full press release below for even more exciting updates. Welcome, Lauren, and here’s to a fantastic second half of 2024! https://lnkd.in/g-MM_XNz
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Join us for an exciting episode of CX Weekly Live as Brian Lastovich sits down with Cate Marques, Chief Experience Officer at Terra Kaffe. We’ll dive into the power of proactive support and how it can revolutionize customer retention. Cate will share her insights on integrating proactive support strategies, leveraging customer data, and enhancing customer loyalty through personalized interactions!
CX Weekly Live: Proactive Support with Terra Kaffe
www.linkedin.com
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Join Brian Lastovich and Jess Cervellon this Friday @ 2pm ET as we livestream our next CX LinkedIn Weekly Live: Building Customer Loyalty through Support!
CX Weekly Live: Building Customer Loyalty through Support
www.linkedin.com
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🚨 New article from our CEO Brad Birnbaum in Forbes! Discover how proactive engagement, smart AI use, and timely chatbots can dramatically boost your Customer Satisfaction Score. The insights might surprise you...
Businesses can't afford to have a poor customer satisfaction score, and your score may be impacted in ways you would not even expect. Read my thoughts in Forbes and reach out to hear more about how Kustomer can help keep you deliver exceptional customer satisfaction. https://lnkd.in/exNezBQ8
3 Things You May Not Realize Are Impacting Your Customer Satisfaction Score
social-www.forbes.com
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Are you looking to enhance your direct-to-consumer (DTC) business with a seamless customer journey? Join us for an exclusive webinar where industry experts from LoyaltyLion, Justuno, and more will share their insights on creating an unforgettable customer experience! This is one webinar you will not want to miss. Register today and you will be entered into our drawing to win a full set of HexClad pans valued over $500! Register here: https://lnkd.in/gFNhBMYc
4 Tips for Building a Seamless Customer Journey
airmeet.com
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🌟 Exciting News! The latest episode of The Juice with Jess Cervellon is now live, featuring an in-depth discussion with Michael Bair from FIGS on customer experience (CX) and the future of chatbots. 🎧 In Episode 21, Jess and Michael explore the evolution of chatbots from the early days of Razor phones and Blackberries to today's advanced customer support technologies. They also share stories from their journeys in the industry, from working in call centers to reaching executive leadership roles. Here are some highlights: 🔹 Human-Centric Success: The intersection of technology and human empathy defines the CX landscape. Jess and Michael discussed the significance of hiring passionate team members and fostering their growth. Seeing former team members thrive is a highlight of leadership. 🔹 Data-Driven Insights: They emphasized the necessity of using precise data to guide CX strategies. Understanding customer interactions, repeat purchases, and lifetime value (LTV) are key to shaping and enhancing brand experiences. 🔹 Strategic Importance of CX: Jess and Michael advocate for elevating CX to a strategic level within companies. Leadership that values customer feedback and integrates these insights into their vision can significantly enhance brand value and customer satisfaction. Whether you're setting up efficient chatbots or looking to elevate your CX strategies, this episode offers valuable insights and real-world experiences. Don't miss out on "The Juice" covering all aspects of the customer journey and brand experience! 🔗 Full Episode Here: https://lnkd.in/gn5aARW6 Share your thoughts on the episode and join the conversation about the future of CX! 💬
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Kustomer reposted this
Director of CX | Former Zendesk Success Manager | Customer-Focused Leader & Expert, Creating and Executing Strategies to Improve and Elevate the Customer Journey
📣 If there's one thing that I believe with every fiber of my being, it's this: no one knows your customer better than the people directly engaging with them. Hint, hint: that's usually your Support agents! 👋 📉 I am very passionate about developing humans outside of tickets. There is SO much information living in your CX infrastructure. Many leaders (myself included) have spent countless hours using this data to create growth strategies, test new projects, elevate brand storytelling, and more. If CX is a core pillar of your brand, the possibilities with customer data are LIMITLESS. 🎙 I was incredibly honored to be invited to speak more about enhancing customer-lead experiences with my dear friend and CX superstar, Jess Cervellon. We cover an array of topics: from fangirling over our favorite personalization methods to utilizing AI to enhance the modern luxury space and everything in between! Give our episode — and ALL of the episodes — a listen over at The Juice with Jess Cervellon!
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🚀 Join us this Friday for our next CX LinkedIn Weekly Live: Introduction to AI for Customer Support! 🚀 Brian Lastovich is excited to host Jess Cervellon, Founder of Open Late Collective and former VP of Customer Experience at Feastables. Jess will share her journey of integrating AI into customer support and offer tips for CX leaders who don't know where to start!
CX Weekly Live: Introduction to AI for Customer Support
www.linkedin.com