Does your #CX cater to this huge demographic?? As the enormous baby boomer population ages, it's critical that contact centers prioritize accessibility for older adults. Download our free infographic for guidance to make #CustomerService more user-friendly for your 55+ customers. 👇 📄💡 https://hubs.li/Q02JBhZv0 Don't miss out on learning how to cater to this important demographic! #ImproveCallCenter #Infographic #ContactCenterSolutions #Accessibility #CustomerExperience #CSAT #SeniorCitizens
Insite Managed Solutions
Business Consulting and Services
Cape Coral, Florida 2,796 followers
Customized, Innovative, and Scalable Contact Center Solutions for Accelerated Business Success.
About us
Founded in 2007, Insite provides best-in-class contact center business management solutions to cross-industry clients across the globe. Our passionate team of Human Operations® experts identify revenue and cost savings opportunities, optimize processes, and enhance both the employee and customer journey. We are not a consulting firm. We are an enablement firm. Instead of referring to us as their “Consulting Partner,” our clients refer to us as part of their team. Our approach is driven by our belief in the importance of strong partnerships and our passion for empowering clients with customized strategies and ongoing support. By prioritizing enablement over consultation, we help you become more efficient, productive, and proactive. We deliver a sustainable path to significant improvements and unprecedented performance, supporting your long-term development and goals. Our professional services enable innovation and accelerated success, propelling our clients to the forefront of their industries. Services include: Customer journey mapping, employee experience strategy, call center outsourcing, vendor selection and management, data analytics, corporate coaching and call center training, operational transformation, site benchmarking and consulting, AI and technology solutions.
- Website
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https://getinsite.io/
External link for Insite Managed Solutions
- Industry
- Business Consulting and Services
- Company size
- 51-200 employees
- Headquarters
- Cape Coral, Florida
- Type
- Privately Held
- Founded
- 2007
- Specialties
- Contact Center Training, Performance - Process Improvement, Customer Experience, Contact Center Assessment / Benchmarking, Contact Center Problem Solving, Contact Center Solutions, Employee Experience, Process Automation, Vendor Management, Call Center Outsourcing, Customer Journey Mapping, Workforce Management, Employee Engagement, Knowledge Management, Customer Service CRM, Call Center Technology, Data Analytics & Reporting, Call Center Automations, Self Service Customer Service, and Contact Center Consulting
Locations
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Primary
Get directions
1336 SE 47th St
Cape Coral, Florida 33904, US
Employees at Insite Managed Solutions
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Chris Rozum
Founder & CEO, Insite Managed Solutions, LLC
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Joseph Callan
Head of Delivery
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Manuel Velez, MBA
Customer Success Lead @ Insite Managed Solutions | Customer Success, New Business Development, and Account Management
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Don Lane
Experienced Customer Relations Supervisor | Coaching, CRM, Workforce Management
Updates
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The market is heavily saturated with training solutions. Fortunately, you only need to make one initial decision: will you opt for off-the-shelf or custom call center training? To help you decide, here are the pros and cons of each to ensure maximum performance improvement. 👉https://hubs.li/Q02HJ9RJ0 #customtraining #callcentertraining #contactcentertraining #consultingcompany #contactcentersolutions #agenttraining #managementtraining
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Have you registered yet? 📅 August is quickly approaching… which means it’s almost time for our next Contact Center Operational Efficiency Training! Don’t miss out on the skills you need to turn data into record cost and time saving solutions. 🚀👥💵 Seats are limited. Reserve yours today! ⏳🏃♂️ https://hubs.li/Q02JdQ-w0 #CallCenterTraining #ContactCenterConsulting #CallCenterConsulting #CallCenterSolutions #CallCenterServices #GetCertifiedWithUs #ConsultingCompany #NetworkingEvent #ContactCenters #CallCenterExperts #HumanOperations #LeadershipDevelopment
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Struggling with poor agent performance, ineffective #CXTechnology, or daunting change management challenges? 📩 This month's Insite Track equips you with the solutions to enhance #EX, boost your technology's ROI, and navigate change. #newsletter #industryinsights #customerservice #contactcentersolutions #leadershipassessment #technology #EX #callcentersoftware #changemanagement #ccaas #crm #employeeexperience
Boost Agent Efficiency, Navigate Change, and Optimize ROI with These Free CX Tools
Insite Managed Solutions on LinkedIn
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Discover how we helped a leading customer service company expand their operations and achieve cost savings! Our custom algorithm pinpointed the best locations for service expansion, saving our client money. Check out the full case study to see the impact. 💡📈 https://hubs.li/Q02GpzNS0 #casestudy #successstory #contactcenterconsulting #contactcenters
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Don't miss out on the latest industry insights, proven best practices, and free business performance tools. Stay up-to-date by subscribing to our monthly newsletter. 📩 https://hubs.li/Q02FVZvJ0 #industrynews #newsletter #expertadvice #businesstools #contactcentersolutions #insitetrack #contactcenters
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🤔 Wondering which industry-leading organizations have benefited from our contact center operational efficiency training? Take a look at our Past Attendee Overview to view the companies, job roles, operational priorities they improved with our certification, and more. 🚀🎓👀 https://hubs.ly/Q02FVX_b0 Interested in joining us in August for our next #CCHOPS Training? There's still time to register! 👉 https://hubs.ly/Q02FVZC50 #CallCenterTraining #ContactCenterConsulting #NetworkingEvent #CallCenterConsulting #CallCenterSolutions #CallCenterServices #GetCertifiedWithUs #ConsultingCompany #ContactCenters #CallCenterExperts #HumanOperations #LeadershipDevelopment
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We're ecstatic to be attending #CXOExchange as one of the expert CX solution providers influencing the advancement of #ContactCenterOperations. To those attending this CMP Exchange Series, visit our executives, Ashley Edmunds, Tyler Willette, and Mckenna, with your #CustomerExperience challenges and learn how our custom innovative solutions can support your growth and vision. 📈 💡🤝 Not attending CXO, but still want to talk about how we enable more efficient and customer-centric operations? Schedule a 15-minute call with us today! 👉 https://hubs.li/Q02H69yh0 #CustomerExperienceSolutions #CXOMemphis #CXOTennessee #CXO2024 #ContactCenterConsultants #CustomerExperienceConsultants #ContactCenterCX #CallCenterCX #CXLeaders #ChiefExperienceOfficers
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See what it’s like to be part of the Insite #WorkFamily and join in the fun of our Summer Summit! Check out this short video for highlights of our Insite themed #FamilyFeud event and #TeamBuilding activities. 🎥 https://hubs.li/Q02GM3bS0 Have you ever seen a group of colleagues have this much fun together? Tell us about your favorite #CompanyCulture tradition in the comments below. 👇💬 #ContactCenterConsultants #ContactCenterSolutions #SuccessIn2024 #InsiteSummit #EmployeeEngagement #ConsultingCompany #EmployeeAppreciation #CallCenters #ContactCenters
Get in on the Fun of Insite’s Summer Summit – Contact Center Consulting Company Event 2024
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Struggling to identify whether your leaders have the right skills to boost productivity and profitability? You're not alone! This free #LeadershipAssessment makes evaluating your leaders' capabilities a breeze. Uncover and enhance critical areas impacting performance today. 💡📃 https://hubs.li/Q02G4c9H0 #LeadershipPerformance #CallCenterManager #CallCenter #ContactCenter #PerformanceEvaluation #ContactCenterSolutions
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