EXL

Today, we announced our second quarter 2024 financial results! We generated revenue of $448 million and grew second quarter adjusted EPS to $0.40, both reflecting 11% growth year over year. A few key highlights from Q2 include winning 23 new clients in the quarter, announcing a strategic collaboration with NVIDIA to create enterprise-wide data and AI applications for multiple industries, and acquiring ITI Data - a leading information and data management company serving the world’s largest banks, financial services and healthcare firms. We're also raising our full-year revenue guidance, underscoring our strong market position. We’re proud to be celebrating 25 years of excellence and looking forward to continued momentum through the second half of the year.   Thank you to all of our employees, our current clients, our partners and our investors for your efforts in achieving these results. Learn more about our Q2 FY2024 performance in the press release: https://bit.ly/3SwpWEy   #ThisIsEXL #25YearsOfEXL #DriveYourBusinessForward #MakeSenseOfData  

We are thrilled to announce the acquisition of ITI Data, a data management solutions firm that works with the world’s largest banks, financial services and healthcare companies.. This strategic move expands our data management capabilities, accelerates our #Data and #AI-led strategy and expands our footprint of Global 1000 clients in the U.S., Europe and Australia. With ITI Data’s expertise, we will enhance our ability to deliver reliable, data-driven insights to our clients and ultimately drive greater value and innovation across our operations. Learn more about this exciting development in our press release: https://bit.ly/3A4Vrzc #DataManagement #Acquisition #Banking #FinancialServices #Healthcare

The 2024 HFS Research Horizons CX Service Providers report has recognized EXL as a leading market player for excellence in customer experience. This accolade highlights our expertise in driving enterprise-wide transformation through #Data-powered solutions and synergistic partnerships. Learn more about this recognition. https://bit.ly/3Ymx8H7 #DigitalTransformation #CX

We're thrilled to announce an exciting new initiative to develop and deploy production-grade #AI applications in #Insurance, #Healthcare, #Banking, #FinancialServices, #Media and #Retail using the full-stack NVIDIA AI platform. This collaboration will combine NVIDIA's accelerated computing, networking and software with EXL's data engineering, data science and domain expertise, resulting in more intuitive and comprehensive solutions for clients that can be rapidly deployed and scaled to successfully address industry needs. Learn more about how this collaboration is set to drive innovation at scale: https://bit.ly/3SxN6dP #ThisIsEXL #DriveYourBusinessForward

Update: If you will be at #CIO100 Symposium & Awards 2024, don't miss "AI Pitfalls: The Cost of Data Missteps," featuring speaker David Crolene, Vice President - Data, Analytics & AI, EXL. Date: August 6, 2024 Time: 4:40 pm MST Schedule a meeting with us at the event: https://bit.ly/3WsoMez

Imagine a contact center agent – not just reading scripts, but weaving a tapestry of understanding with each customer. They decipher unspoken emotions, identify root causes, and deliver authentic solutions. Today, contact center agents are tasked with resolving complex, multi-dimensional issues and providing solutions that go beyond scripted responses. They must interpret subtle conversation nuances to ensure customers feel heard and valued. Fortunately, AI can assist by providing agents with knowledge at their fingertips, empowering them to connect with customers and build stronger relationships. AI-powered solutions can transcribe calls, monitor customer sentiment, identify recurring issues and trends, and uncover inconsistencies. These tools also evaluate communication quality and tone, offering guidance for agents to adjust their approach accordingly. As a result, agents can spend more time resolving issues and less time searching for information. Read the article by Rahul Arora and Ankush Jain in CIO Magazine, where they discuss how GenAI is transforming contact center operations through AI and tech automation while enhancing the importance of human interactions. https://bit.ly/3LMQRZ8

Thank you Joe Boyle, President of Regulatory Services at Penstock, for your outstanding contributions to our recent Leadership Lounge: Unplugged Conversations series—a platform designed to inspire, educate, and promote dialogue around leadership principles, practices, and innovations. Joe underscored the essential role of people in driving company success and emphasized the significance of investing in employees through development programs. He also highlighted how diverse perspectives, shaped by varied backgrounds and experiences, drive our collective success.

A large payer organization revolutionized customer service when they chose a partner with domain knowledge and deep tech experience. With EXL’s conversational #AI solutions, the payer’s call handling time went from four minutes to 45 seconds! The results don’t stop there. Tune in to our on-demand webinar and find out how EXL experts transformed the payer’s contact center operations and delivered breakthrough results. https://bit.ly/3YnAMR9

Learn from banking and financial services marketing leaders how to use digital media to acquire the right customer and track ROI on each dollar spent! Join us for our upcoming 30-minute live virtual event: Addressable Media in Action for Banking. Date: July 31, 2024 Time: 11:30 a.m. EST | 8:30 a.m. PST Register here: https://bit.ly/3WppusX