A large payer organization revolutionized customer service when they chose a partner with domain knowledge and deep tech experience. With EXL’s conversational #AI solutions, the payer’s call handling time went from four minutes to 45 seconds! The results don’t stop there. Tune in to our on-demand webinar and find out how EXL experts transformed the payer’s contact center operations and delivered breakthrough results. https://bit.ly/3YnAMR9
EXL
IT Services and IT Consulting
New York, NY 975,866 followers
We make sense of data to drive your business forward. #MakeSenseofData #DriveYourBusinessForward #PartnerYourWay
About us
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
- Website
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http://www.exlservice.com
External link for EXL
- Industry
- IT Services and IT Consulting
- Company size
- 10,001+ employees
- Headquarters
- New York, NY
- Type
- Public Company
- Founded
- 1999
- Specialties
- Operations Management, Decision Analytics, Technology Platforms, Healthcare, Finance & Accounting, Insurance, Risk & Financial Management, Travel, Transportation and logistics, Banking and Financial Services, Operations & Process Excellence, Utilities, Analytics, Digital Transformation, Management Consulting, Finance Transformation, IT Audit, Artificial Intelligence, Automation, Robotics, Machine Learning, and NLP
Locations
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Primary
320 Park Avenue
29th Floor
New York, NY 10022, US
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10 Exchange Pl
Jersey City, NJ 07302, US
Employees at EXL
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Joseph McCluskey
Builder of customer and employer experience programs. Consultant for modernizing data, analytics, AI and people-based marketing capabilities.…
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Mike Toma
SVP & CTO, EXL
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Cesar Salas, SHRM-SCP
Global HR Executive | Leadership | HRIS | Compensation | Recruitment | Mobility | Business Strategy | M&A | Project Management
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Kapil Tayal
Updates
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Learn from banking and financial services marketing leaders how to use digital media to acquire the right customer and track ROI on each dollar spent! Join us for our upcoming 30-minute live virtual event: Addressable Media in Action for Banking. Date: July 31, 2024 Time: 11:30 a.m. EST | 8:30 a.m. PST Register here: https://bit.ly/3WppusX
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In the fast-evolving landscape of the Managing General Agent (MGA) market, staying ahead means embracing cutting-edge technologies. At EXL, we are proud to support the MGA market with our premium audit services, leveraging the power of AI, robust platforms, and unparalleled domain expertise. EXL's state-of-the-art platform streamlines the audit process, offering seamless integration and user-friendly interfaces for a smooth customer experience. Our advanced AI algorithms enable cost-effective audit methods with increased accuracy and efficiency in premium audits, reducing errors and delivering precise results. With years of experience and deep industry knowledge, our team understands the unique challenges MGAs face, providing tailored solutions to meet your specific goals. Discover how EXL can revolutionize your premium audit processes. Contact us today to learn more and take the first step towards a smarter, more efficient future. https://lnkd.in/eqQQNM9J #MGA #Insurance #AI #Innovation #PremiumAuditBillingCollections
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We're honored to be named SnapLogic's Americas Partner of the Year! Our strategic partnerships enable us to provide top-of-the-line offerings and solutions to our clients, helping them overcome industry-specific challenges, deliver exceptional customer experience and drive transformative growth across their enterprise. Thank you to SnapLogic, our clients, and all our teams who made this recognition possible! 🏆 #PartnerYourWay #MakeSenseOfData #ThisIsEXL
Celebrating Excellence! We're thrilled to announce the winners of the 2024 SnapLogic Partner Awards! 👏 🏆 These awards honor the incredible contributions of our partners, who have driven innovation and business growth through the power of generative #integration. 🌟 EMEA Innovation Partner of the Year: twoday Americas Innovation Partner of the Year: dataACS - A Data Solutions LLC Company EMEA Technology Partner of the Year: ECS Americas Technology Partner of the Year: ⋮IWConnect EMEA Partner of the Year: Jems Group Americas Partner of the Year: EXL Global Cloud Partner of the Year: Amazon Web Services (AWS) Each of these partners has gone above and beyond, showcasing exceptional dedication to innovation, customer experience, and operational excellence. We're grateful for their collaboration and look forward to continued success together. 🤝 ✨ https://lnkd.in/g882PbtK
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Discover how EXL’s customer-centric payment integrity program achieved significant savings for a major U.S. healthcare payer. Dig into the case study now. https://bit.ly/4c566XU #Analytics #DigitalTransformation
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#AI can improve customer experiences dramatically. Figuring out where to begin can feel overwhelming, but we can help you get started. The experts at EXL can set you on the road to success with an objective assessment of your #CX, including how it fits into your business goals. Learn more about AI-infused customer experience: https://bit.ly/4dilAc0
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Are you ready to transform your enterprise? EXL's Santanu Chakraborty explains how organizations achieve scalable, repeatable, and impactful business outcomes with our latest white paper on Intelligent Automation Centers of Excellence (IA CoEs). Explore strategic insights and solutions that pioneering CIOs are implementing. Download now - https://bit.ly/46kX33M #DigitalTransformation #CIO #Automation #AI #Innovation
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CX is evolving. Unlock the future of customer experience with EXL and Everest Group's comprehensive analysis on how companies are using #Data and #AI to transform customer experience. This insightful resource covers everything from CX's role in brand differentiation to the latest tech like chatbots and AI analytics. With real-world case studies showcasing tangible impact, it's a must-read for staying ahead of the #CX curve. Ready to transform CX? Download now: https://bit.ly/46mTYA8
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A top national payer struggled to achieve their ambitious goals until they partnered with EXL. Check out the case study to see how EXL’s collaborative approach transformed the organization’s payment integrity program. https://bit.ly/3LCYSQg