In today's fast-paced business world, exceptional customer service is a game-changer. Customer service automation solutions can empower your team, enabling them to deliver top-notch customer experiences. Key Features include: 💻 Internal & External Communication: Simplify responses with internal chats and external conversations tracked and managed in one place. 🤖 AI-Powered Efficiency: Use ChatGPT-generated templates to provide quick, accurate answers. 📩 Order & Claims Management: Process orders faster, resolve claims efficiently and ensure timely customer responses. 🗨️“We make every effort to make life easier for our customers. From front-end, customer facing digital tools like the customer portal and the mobile app to the back-office technology, automation has enabled us to facilitate processing and increase customer satisfaction.” - Amaia Garaikoetxea, Manager of Customer Service, Angulas Aguinaga Learn how an automation solution can transform your customer interactions.⬇️ #CustomerService #Automations #AI #CustomerInquiryManagement #OrderManagement
Esker U.S.
Software Development
Middleton, WI 11,016 followers
Unlocking Positive-Sum Growth with AI-Driven Business Solutions for #S2P & #O2C Cycles
About us
Esker is a global cloud platform built to unlock strategic value for Finance, Procurement and Customer Service professionals and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s mission is to build a foundation that promotes positive-sum growth, increased productivity, improved employee engagement, and greater trust between organizations. Esker’s cloud platform integrates with existing ERP environments, giving businesses the flexibility to connect with any system without having to change the way they work. By developing AI-driven technologies and automating the Order-to-Cash and Source-to-Pay cycles, Esker frees up Finance, Procurement and Customer Service professionals from time-consuming tasks, helps them be more efficient, and enables them to develop new skills. Founded in 1985, Esker operates in North America, Latin America, Europe, and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin. Esker leverages its strong culture of innovation, solid financial management, technology expertise, cohesive international organization, strong social commitment, and a HR policy that promotes autonomy and accountability. Esker embodies the growth and value it delivers to its customers. Learn more at www.esker.com (http://www.esker.com/).
- Website
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https://www.esker.com
External link for Esker U.S.
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- Middleton, WI
- Type
- Public Company
- Founded
- 1985
- Specialties
- Document Process Automation, Accounts Payable Automation, Sales Order Processing, Accounts Receivable Automation, Cloud Faxing, Mail Services, Order-to-Cash Automation, Credit Management, Collections Management, E-Invoicing, Order Processing, Order Management, Procure-to-Pay Automation, Cash Application, Supplier Management, Expense Management, Payment, Claims & Deductions, EDI Services, and Artificial Intelligence
Locations
Employees at Esker U.S.
Updates
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📧 Sifting through shared inboxes? Entering order data into the ERP? Resolving incorrect shipments? Let's be real: Managing a B2B Customer Service team is hard enough... why make it harder with an inefficient order management process? Discover the game-changing benefits of using one platform to manage every order!⬇️ #CustomerService #OrderManagement #ERP #B2B
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⏱️Today!! Don't miss it! Whether you're starting or enhancing your AR journey, gain practical guidance on automation, visibility and security to create a streamlined AR center of excellence. ⬇️Register now⬇️ #Webinar #AccountsReceivable #Partner #Automation
It's not too late to sign up for our webinar with Esker U.S. and Strategic Treasurer LLC today at 2PM EDT! Join us to learn five essential steps for transforming and optimizing your accounts receivable processes. This session is packed with practical guidance for companies at any stage of AR transformation. Register now: https://lnkd.in/e7MMHfzV
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At Esker, we're committed to delivering innovative, #AI-driven automation across all aspects of the order process, from sourcing to customer service. With this, we are thrilled to be recognized as a finalist in The SaaS Awards in not one, but three categories: 🏆Best SaaS Product for CSR Sustainability and ESG 🏆Best SaaS Product for Management Accounting and Budgeting 🏆Best SaaS Product for Business Accounting or Finance. We were also shortlisted for two categories: Best SaaS Product for Customer Services/CRM and Best #SaaS Product for Financial Services. The SaaS Awards celebrate the latest innovations and applications of software-as-a-service solutions across diverse use cases and sectors. As the program moves into its third round of judging, we excitedly await the announcement of the final winners this August. 👏👏 The Cloud Awards #SaaSAwards #CloudAwards #ESG #Sustainability #Award
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💳 Still using paper checks? It’s time to move on. In fact, 83% of firms consider moving to fully electronic payment processing highly important. So why is legacy payment methods still a significant source of pain to businesses worldwide? Switching to digital payments means enhanced overall liquidity and improved cashflow, enabling your business to operate more smoothly and strategically. It's time to embrace the future of finance... ➡️Unlock the full potential of your business operations with digital payments in our Accounts Receivable Tracker with PYMNTS: https://lnkd.in/e_RccDgw #Payments #AccountsReceivable #Finance
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🗨️"We've heard nothing but great things about Esker from end users in the field. They rave about how much easier their day-to-day is now because the solution makes it seamless." Find our how you can achieve a 93% automation rate and improved employee morale from simplified workflows too.⬇️ #AccountsPayable #Automation #Workflow #CustomerStory
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🏆 Practicing our acceptance speech... We’re honored to be named a 2024 finalist for the Business Intelligence Group Excellence in Customer Service Awards. At Esker, Customer Service is a value driver. By automating low-value tasks, you empower your teams to focus on more impactful, strategic work. From automated inquiry classification to GenAI-assisted answers, our technology enriches B2B interactions and drives loyalty, trust and business growth. Discover how our solutions can transform your customer service team (link in comments)⬇️ #CustomerService #Award #CustomerExperience #BIGExcellence #BIGAwards
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💰 Dive into an insightful conversation with our own, Ari Widlansky and PYMNTS as they discuss the transformative potential of digital AR solutions. Discover how automated payment transactions not only enhances operational efficiency but also creates a frictionless customer experience that drives loyalty. ➡️ Check out the full interview to learn more: https://lnkd.in/gj4RJ6AS #AccountsReceiveable #Automation #Payments #PYMNTS
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Great news! Esker’s Q2 2024 sales revenue increased by 14% over Q2 2023 including both new subscriptions and new bookings. This makes it our best quarter and half-year in company history — again!📈🌟 📣"I'm very happy to announce yet another outstanding quarter and half-year for Esker. We are continuing the robust momentum from the last quarters," said Jean Michel Bérard, CEO at Esker. Read more in the #PressRelease below, link in comments!⬇️ #FinancialResults #WeAreEsker #PositiveSumGrowth
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What’s good for the planet is also good for business. 🌱 By rethinking the day-to-day practices, reassessing performance metrics and catalyzing the transformation towards a more sustainable business model, Finance executives can play a crucial role in promoting corporate sustainability as well as building a strong foundation for enduring business success. ➡️ Find out more in our new Executive Insight: https://lnkd.in/gnBPPJXB #Sustainability #CFOInsights #SustainableStrategies #ThoughtLeadership
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