"Organizations today describe themselves as customer-centric without a second thought; it’s become a default standard as business leaders in every sector acknowledge the importance of the customer experience (CX). And yet, so many companies still neglect listening to their customers and make decisions without customer insights. So, if customer centricity has lost its meaning, what’s differentiating the real CX pioneers? Customer obsession." In an exclusive article for CX Scoop, ✨Jochem van der Veer, Co-Founder and CEO of TheyDo - Journey Management, tackles the obstacles to achieving true customer obsession, highlighting how many companies are distracted by competitive pressures and often adopt a 'competitor-obsessed, customer-aware' mindset. https://lnkd.in/dTsDJAYP #customercentricity #customerobsession #journeymanagement #customerexperience #customerinsights
CX Scoop
Online Audio and Video Media
Lewes, Delaware 2,167 followers
Deliver better experiences with the power of tech.
About us
CX Scoop is a B2B online publication primarily reporting on the latest technology news and trends in the US customer experience market. Over the years, technology has become the fundamental pillar for delivering exceptional CX. In an increasingly digital world, customers expect to connect with their favorite brands in a matter of clicks and through their preferred channel. Organizations that want to meet their customer where they are, need to keep their finger on the pulse of the CX tech industry. With a mission to become the number one tech source for CX professionals, CX Scoop covers all aspects of customer experience management to keep you at the forefront of CX innovation. CX Scoop is a part of Awards International (USA) LLC.
- Website
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https://cxscoop.com/
External link for CX Scoop
- Industry
- Online Audio and Video Media
- Company size
- 2-10 employees
- Headquarters
- Lewes, Delaware
- Type
- Privately Held
Locations
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Primary
16192 Coastal Hwy
Lewes, Delaware 19958, US
Employees at CX Scoop
Updates
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Denodo has announced seamless integration of its platform with Amazon Web Services (AWS)'s Amazon Bedrock's large language models. https://lnkd.in/dZFXquzW #cx #ai #largelanguagemodels #generativeai #integration
Denodo Boosts GenAI Development with Amazon Bedrock Integration - CX Scoop
https://cxscoop.com
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Vonage has launched innovative SIP capabilities for SIP Trunking customers to enable developers and businesses to deploy flexible SIP trunks globally with ease, using AI-powered voice engagement tools through pre-built and low-code applications. https://lnkd.in/dFfQnvQY #cx #ai #voiceengagement #customerengagement #developers #voiceai
Vonage Unveils Its Latest Breakthrough, the Intelligent SIP Capabilities - CX Scoop
https://cxscoop.com
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8x8 has introduced significant updates to its cloud platform, integrating advanced AI capabilities to elevate customer and employee experiences. https://lnkd.in/d9UepPHk #cx #ai #employeeexperience #customerengagement #cloud
8x8 Elevates Customer and Employee Experiences with New Enhancements - CX Scoop
https://cxscoop.com
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OpenAI is stepping into the search industry by introducing SearchGPT, a tool designed to deliver "timely answers" using web sources. https://lnkd.in/diXvsWSp #cx #ai #openai #searchGPT #chatgpt #customerengagement
OpenAI Enters Search Arena with SearchGPT - CX Scoop
https://cxscoop.com
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Dialpad has launched the updated version of the AI Sales platform, powered by DialpadGPT. https://lnkd.in/dhTReZzG #cx #ai #chatbot #sales #customerengagement
Dialpad Unveils Updated AI Sales Platform for Enhanced Efficiency - CX Scoop
https://cxscoop.com
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In the evolving landscape of digital marketing and customer experience, AI is making waves with its potential to revolutionize personalization while raising crucial data privacy concerns. Glassbox has released a report titled "AI in Personalization and Privacy" that explores this transformative impact and highlights the significant benefits AI brings to digital leaders. https://lnkd.in/d8S6ypSQ #cx #ai #analytics #digitalmarketing #customerengagement
New Survey Shows How Personalization and Privacy are Evolving in Digital Marketing - CX Scoop
https://cxscoop.com
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IntelePeer has secured $140 million in new funding through a combination of growth capital and debt financing. https://lnkd.in/du_abtct #cx #ai #funding #aiexpansion
IntelePeer Secures $140M for AI Expansion - CX Scoop
https://cxscoop.com
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Salesforce and Workday have announced a new AI-driven employee service agent, a tool that will automate tasks, provide personalized support, and deliver insights to enhance employee efficiency. https://lnkd.in/dSghFxzs #cx #ai #serviceagent #employeeexperience #conversationalai
Salesforce and Workday Introduce AI Employee Service Agent - CX Scoop
https://cxscoop.com
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Global Relay has unveiled a new integration with OpenAI's ChatGPT Enterprise Compliance API. https://lnkd.in/dctS6JQU #cx #ai #openai #chatgpt #financialsector #compliance
Global Relay Integrates with ChatGPT for Enhanced Financial Compliance - CX Scoop
https://cxscoop.com