Customer Success Collective

Has building a customer success team been on your mind recently? It’s on our minds too! That's why we're thrilled to announce an exclusive opportunity to have your questions answered by the incredible David Collard, Manager of Customer Success at LinkedIn. 🚀✨ David is an expert in building customer success teams and is one of the industry professionals who have shared their insights in our Customer Success Certified: Leadership course. Whether you're looking to enhance your leadership skills, improve team dynamics, or streamline success strategies, now's your chance to get your burning questions answered. Submit your questions in the comments below, and we'll be sure to tag you once they've all been answered. 💡 #CustomerSuccess #Leadership #AskMeAnything

How CCOs and CS teams need to rethink their approach CSCnow is your chance to stream exclusive talks and presentations from our previous events, hosted by customer success experts and industry leaders. It's a unique opportunity to watch the most sought-after customer success content – ordinarily reserved for CSC Pro members. Each stream delves deep into a key customer success topic, industry trend, or case study. Simply sign up to watch any of our upcoming live sessions.  Join us to learn more about how CCOs and CS team should rethink their approach and how to: - Reduce churn and increase expansion - The outside-in customer journey - What do customers need? and more! Speaker: Kevin Cohn - Chief Customer Officer, Brightflag

🎵Guess who’s back, back again… 🎵 Customer Success Festival Chicago (🎵Tell a friend 🎵). Ignite your CS power with leading experts ready to share the freshest, most innovative ideas, on November 13 & 14. Top headliners: 🎤Jen Galvan, Senior Director, CS | Box  🎤Jaime Moquin, Senior Vice President, CS | Element451 🎤Jaime Acosta, Former Senior Director, Client Success | Ontic 🎤Fiona Gill, Former VP of CS & Professional Services | Anaplan 🎤Usman Nasir, VP, CS for Manufacturing, Automotive, Energy & Utilities | Salesforce 🎤Rebecca Bonagura, Senior Director, CS | Culture Amp 🎤Chelsea K., Senior Director, Enterprise CS | PayPal 🎤Kate Braden, Director of CS | Morningstar 🎤Mike Falkowitz, MBA, ICP-ACC, CSM, SA, CSPO, VP, CS | Spire Health 🎤Ashish Mittal, VP, CS | VyLabs An exclusive preview of your hottest agenda topics: 🤖Harnessing the power of AI and automation to elevate your CS operation 📊Tracking customer health beyond 'red, yellow and green' 🎯The biggest challenges facing CS teams today 🪴How the role of CS evolves at each stage of company growth 📈Driving efficiency and success through a focus on CS operations Download your brochure for more info 👉 https://lnkd.in/g2GHJv_K

As a leader in customer success and experience, Raymond O. has learned that truly understanding your customer is the North Star of business excellence. Here's why CX research is crucial: 1️⃣ It's where data meets human experience, unlocking innovation potential. 2️⃣ It goes beyond immediate needs, uncovering unspoken expectations. 3️⃣ It transforms insights into strategies that exceed customer expectations. Remember this: Your customers' voices are your most valuable asset. Listen closely, adapt constantly, and watch your business thrive. ✨ https://lnkd.in/dx7ZfHdv What's your take on CX research? How has it impacted your business strategy? Let's discuss this in the comments! #CustomerExperience #CustomerSuccess

📢 Big changes underway… 🎨 Fresh look 💜 New feel 🚀 Familiar territory Different label, same table. Pull up your seat for the same great content, now with a swanky new vibe! Customer Success Colllective is looking a little different - but it’s still your go-to for high-value articles, exclusive videos, podcasts, events, courses, and much more. Plus, our ever-growing community. Look forward to seeing you on the journey ahead. ✨ #customersuccesscollective #rebrand #newbeginnings #staytuned

Have you heard that Customer Success Collective is coming to San Francisco this September for a fantastic two-day event? We've confirmed this is true, with: 🎁 An agenda brimming with exceptional presenters 🗯 Innovative topics that will spark your creativity ✌ Exciting networking opportunities to expand your circle ...and we wouldn't want you to miss out on this incredible opportunity, September 4 & 5. Join your local CS community and powerful speakers from Cisco, Salesforce, GoCardless, and many more. 👇 Take a brochure: https://lnkd.in/e4y-kM7A

Is your CS practice feeling like a scene out of Groundhog Day? ⏰ Tired of using the same old strategies and seeing lackluster results? It's time to break free from the monotony and embark on a CS adventure...Customer Success Festival. 📍 Boston 🗓️ October 3 & 4 This game-changing event will help you: 🤫 Discover the secret strategies of industry giants like HubSpot, Microsoft, Boston Dynamics, and more. 🔥 Stay ahead with the latest trends and become a trailblazer. 🤝 Network with innovative CS leaders and expand your connections exponentially. Don’t miss this opportunity to innovate and future-proof your strategies. You'll save $200 by registering before August 10. Find out more: https://lnkd.in/dkpWkh69 Your all-star lineup

July was a wild ride at CSC. 😮💨 We crushed goals, faced challenges head-on, but, most importantly, delivered lots of goodies especially for YOU. Here’s a recap of what we’ve been up to this month: 📚 New courses kicked off 🤝 Community win: 260+ members 🗓️ Event you can’t miss: Boston, Sydney & Chicago Festival And that’s not all of it. Want the full story? Check out our monthly roundup. 👇 #newsletter #monthlyroundup

Unlock your leadership potential in a six-week coaching program designed to leave you feeling confident leading your customer success strategy, and delivering maximum impact. Through live weekly sessions with a customer success expert, supported by a cohort of peers on the same trajectory as you, this six-week coaching and training program has been specifically designed to help you unlock your leadership potential, and accelerate your journey to becoming a confident, informed, and results-driven leader. You’ll learn how to: 💡 How to transition from practitioner to leader. 🤝 How to deal with stakeholders previously your peers or seniors. 🎯 Strategizing and setting OKRs. Applications have now opened for new and aspiring leaders to join the upcoming cohort starting October 15, 2024. https://lnkd.in/dg7s5xZb #LeadershipDevelopment #CustomerSuccess #CoachingProgram #UnlockYourPotential