Medicare and Medicaid data is inherently sensitive and often makes headlines each year during open enrollment. In the same vein, AI is seemingly everywhere – from the front-page news to tools we use every day. Using AI creates opportunities for reduction in administrative tasks for insurers (like Medicare and Medicaid) to focus on the member and their care (e.g., costs, satisfaction, and health outcomes). These tools accelerate how customers interact with their service while improving the overall customer journey. Learn more ➡️ https://hubs.li/Q02J6lr00 #Authenticx #Insurance #HealthcareInnovation #OpenEnrollment
Authenticx
Software Development
Indianapolis, Indiana 23,779 followers
On a mission to help humans understand humans
About us
Authenticx was founded to be a solution for healthcare to listen at scale. Turn conversations into actionable insights with Authenticx + AI. Why? We wanted to reveal transformational opportunities in healthcare. With a combined 100+ years of leadership experience in pharma, payer, and healthcare organizations, we know first-hand the challenges and opportunities that our clients face because we’ve been in your shoes. In 2023, Authenticx was ranked No. 349 on the Inc. 5000 recognized as one of America and Indiana’s fastest-growing private companies.
- Website
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https://authenticx.com/
External link for Authenticx
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Indianapolis, Indiana
- Type
- Privately Held
- Founded
- 2018
- Specialties
- Market Research, Healthcare, Insurance, Customer Experience, Customer Service, Quality, Marketing, Compliance, Software-as-a-Service (SaaS), Pharmaceutical, Artificial Intelligence (AI), B2B Enterprise Software, Patient Experience, Data Analytics, Healthcare Providers, and Healthcare Payers
Products
Authenticx
Machine Learning Software
Authenticx is a healthcare-focused software platform that ultilizes the power of everyday conversations to listen at scale. Authenticx makes it possible to combine existing customer interactions across channels that are organized around your specific needs, interests, sources, and categories. Why is listening at scale important? The ability to analyze large samples of conversation data with AI provides invaluable context and insight into an entire customer population. Analyzing conversation data allows for faster business pivots and effective identification of opportunities and challenges. How do we do it? With the help of AI, Authenticx aggregates conversation data (calls, texts, chats, emails, and more) into one place so you can exponentially identify opportunities for your organization to enhance business outcomes. Authenticx builds specialized, reliable AI trained by healthcare professionals for healthcare professionals to drive confidence in evaluations and insights.
Locations
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Primary
9405 Delegates Row
Indianapolis, Indiana 46240, US
Employees at Authenticx
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Ben Dahl
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Jeff Paschen
Delivering immersive, data-driven insights to healthcare provider organizations.
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Mike Gower, PMP®
Director of Implementations | Program & Project Management | Business Analyst | PMP | Enterprise SaaS Delivery | SDLC Facilitator
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Amanda K Haase, CPA
Business Manager | FP&A Specialist | Process Improvement | Project Management | Operational Analysis
Updates
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1️⃣ 2️⃣ Tip #12: Keep the “New Normal” brief. Really brief. Dr. Sally Perkins, Sr. Manager of Storytellers 📖 at Authenticx, shares tips to improve and enhance storytelling through data. Each week, Authenticx will share a new data-backed storytelling tip from Sally. 💡 Want to get them all? ➡ Follow along weekly! #DataBackedStorytelling #DataStorytelling #Storyteller #StorytellingTips #StorytellingTechniques #DataAnalysis #VoiceOfTheCustomer #NothingReplacesListening #Authenticx
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What role does digital health play in payer innovation? Our Founder and CEO Amy Brown responded to this prompt recently in Healthcare IT Today. "These tools are moving trends found in data upstream to help improve the member experience by meeting business objectives (retention, ratings, revenue) with health outcomes. Digital innovation helps bring high-quality service and real-time solutions that address coverage, treatment, and communication on plan changes. When adopted, real change can happen with leaders informed on larger organizational issues that are causing friction and find solutions to reduce member churn and identify areas of opportunity for improving agent performance." Read the full response ➡️ https://hubs.li/Q02J6h020
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What power do you (or your team) see in leveraging generative AI? With Authenticx, we help teams: ✨Uncover the Unknown - Proactively surface topics directly from conversations, no anticipation of keywords or priorities required. 🔊 Eliminate the Noise - Save time decoding your data and receive auto-generated insights that immediately deliver value. ⌛Prioritize your Time - Allow AI to surface root causes of customer friction and correlate data across reports. Want to learn more about how we've built generative AI tools specifically for healthcare? Learn more here ➡️ https://hubs.li/Q02J5VpZ0 #authenticx #listenatscale #generativeAI #healthcareinnovation
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Earlier this week Authenticx joined Girls STEM Institute (GSI) at Salesforce Tower to celebrate the OneCause #IndyTechGives fundraising campaign. Authenticx contributed over $6,000. Our team was grateful to partner with Dr. Crystal Morton and her amazing team at GSI and to share their mission of transforming communities by empowering young girls (and all youth) of color to become leaders, innovators, and educators who use STEM as a tool for personal and social change. As Crystal shared in her remarks, it's partnerships and fundraisers like these that build impact in our community and help change lives. Thanks to all who contributed to the campaign! We encourage you to stay connected to the Girls STEM Institute and their incredible work. 📺 Watch this video to learn more about GSI and their pillars: https://hubs.li/Q02H_NZ30 Interested in learning more about their organization? Read more about GSI, their story, and programming: https://hubs.li/Q02H_Xbj0 #GiveForGood #WeBelongHere #Culture #Donate #Fundraising #Authenticx
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Authenticx was created with a balance of head and heart by our founder and CEO, Amy Brown. After spending two decades working in a variety of settings across the healthcare and insurance spaces – from small companies to publicly traded enterprises — Amy saw firsthand both the opportunity and, oftentimes, the missed opportunity that healthcare organizations had. As the COO of a health insurance company, she knew that Operations housed the customer interaction data that could help grow revenue, and improve profitability by elevating the voice and insights of the customer. The challenge: there was no systematic way to pull those insights. Authenticx was founded as an insights solution that makes it possible for healthcare organizations to have a single source of conversational data, creating powerful and immersive customer analysis that informs strategic business decisions. Read the full Authenticx story: https://hubs.li/Q02HT4j80 #NothingReplacesListening #StartupCulture #HealthcareCX
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📣 Your greatest source of high quality, renewable insights are your customer calls 📣 Authenticx capabilities provide our customers with insights from every conversation in near-real time by: ⏩ Automatically identify key topics in conversations, no keyword training required 📊 Generating summaries of reports and correlating data to highlight drivers of CX friction 📝 Producing call summaries that are human readable, and can be sent to your CRM Request a demo to see it all in action ➡️ https://hubs.li/Q02HT0FY0 #authenticx #listenatscale #artificialintelligence #healthcareinnovation
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1 in 4 healthcare customers are stuck. The Eddy Effect™ is the most reliable metric to identify customer friction points for healthcare leaders. Much like when a large rock causes water to swirl in a river eddy, your customers are experiencing disruptive obstacles that impact their access to care, create gaps in therapy, and deteriorate their overall satisfaction. Learn more about how Authenticx leverages the Eddy Effect to drive positive impact 🌀 https://hubs.li/Q02HSvdx0 #CustomerExperience #AI #Healthcare #ListenatScale
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1️⃣ 1️⃣ Tip #11: Create a new reality to end your data-backed story. Dr. Sally Perkins, Sr. Manager of Storytellers 📖 at Authenticx, shares tips to improve and enhance storytelling through data. Each week, Authenticx will share a new data-backed storytelling tip from Sally. 💡 Want to get them all? ➡ Follow along weekly! #DataBackedStorytelling #DataStorytelling #Storyteller #StorytellingTips #StorytellingTechniques #DataAnalysis #VoiceOfTheCustomer #NothingReplacesListening #Authenticx
Tip #11: Create a new reality to end your data-backed story.
Authenticx on LinkedIn
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We're on a mission to help humans understand humans. But what do we mean when we say that? We mean that by listening to the actual voices of your customers, there's enormous upside to understand how people are interacting with your brand and services. Healthcare is complicated and impacts all of us, not as employees, but as humans. By seeking to hone conversation data, leaders have opportunities to ✨support their customers, 📈 improve quality, and 💡 gather insights. That's what Authenticx does, our platform was built to help humans understand humans. See how by learning more about our Montage Builder: https://hubs.li/Q02HCsH90 #AI #Healthcare #Authenticx #NothingReplacesListening
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