Here's how you can use empathy to resolve conflicts in the Mobile Communications field.

Conflicts emerge where there are pain points. Paying attention, listening carefully is important, however actually solving the problem is key. Empathy shouldn't remain just a mere understanding of what's wrong but actively engaging in joint problem solving. And the most empathetic thing one can do is to learn from their mistakes and create systems and procedures to prevent this type of issues from happening ever again.

In my role as an on-call psychologist treating patients with medical diseases and their families, empathy is essential for resolving conflicts effectively. By actively listening, acknowledging feelings, and demonstrating compassion, I establish rapport and trust, creating a safe environment for open communication. This approach allows me to navigate conflicts sensitively, tailoring interventions to meet individual needs and promote healing amidst challenging circumstances.

In the telecom industry, I have seen this level of empathy more than in other industries. Probably, the nature of the industry and the working style of people are also influential in the issue of empathy

Empathy is understanding. Listening to others via calls or texts significantly increases mutual understanding. Telecommunication is a useful tool for catharsis, allowing people to express deep-rooted emotions. A comforting voice or thoughtful message fosters empathy, making individuals feel heard and valued, thus enhancing emotional support and connection. This practice bridges distances and nurtures compassion.

People usually enter a conversation with the goal of speaking and being heard. In reality, the greatest weapon in communication lies in listening attentively and only then taking action. Active listening should be the foundation for problem-solving, regardless of the field of activity.

We are all human beings with our emotions, mood and concerns. Validating someone's feelings is not about encouraging a person to be moody and behave as he\she wishes. Its about showing that you are in the same boat, you are not against each other but together, no matter how differently you feel about the situation. For example, in commercial discussions every side has their own interests to maintain, sometimes the discussion can get rather heated. Still if you acknowledge the right of your opponent for their emotions and lead the discussion to finding a solution instead of fighting, that makes real progress.

Validating feelings through humble inquiries can significantly improve team dynamics and outcomes. By asking open-ended questions and genuinely listening, we can understand our team members' perspectives and address concerns effectively. For instance, when developers expresse frustration over unrealistic deadlines. Instead of dismissing their concerns, ask, "Can you help me understand what specific challenges you're facing with this timeline?" By fostering an environment where everyone feels heard and valued, we can navigate challenges more effectively and create a more cohesive and motivated team.

Offering support goes hand in hand with empathy but only if it's offered honestly and humbly. Imagine a colleague struggling with a challenging task. Instead of merely giving advice, take the time to understand their perspective and feelings. Show genuine concern and offer your help in a humble manner. For example, rather than saying, "You should do it this way," you might say, "I've faced similar challenges before, and it can be tough. Let's work on this together. Tell me what you've already tried." This approach not only helps resolve the issue but also builds trust and strengthens relationships. Honest and humble support fosters a positive and collaborative environment, leading to greater success for everyone involved.

Offering support can be tricky. I think it is more valuable to show that you are ready to give support and wait until the person asks for it. Thus you can avoid an unwanted, undesired intervention into your colleague's workflow. In this case you will 1)show that you trust the person to do the task themselves, 2)provide required help at the right time, 3) create or maintain friendly environment.

I think these tips are important within any service industry. Customers want to know they are heard. Putting yourself in their shoes is imperative. Good article 😄