Here's how you can remotely assist and support your clients using telehealth platforms.

1 Embrace Technology

To begin offering remote support to your clients, familiarize yourself with various telehealth platforms. These platforms facilitate video conferencing, secure messaging, and file sharing, which are essential in maintaining a connection with your clients. Ensure that you choose a platform that complies with health privacy laws such as HIPAA in the United States. Understanding the features and limitations of these tools will enable you to provide seamless case management services and foster a sense of trust and reliability among your clients.

5 Monitor Progress

Telehealth platforms often come with features that allow for the monitoring and recording of a client's progress over time. Use these tools to track vital signs, medication adherence, or symptom changes. This real-time data can be invaluable in making informed decisions about a client's care plan and can be shared with other members of the healthcare team as needed. Monitoring progress remotely can also provide insights that might not be as easily observed during in-person visits.

6 Crisis Management

In case of a crisis, telehealth platforms can be a lifeline for your clients. They allow for immediate communication and intervention, which can be critical in preventing a situation from worsening. Be prepared to utilize all the features of your chosen platform to provide support, whether it's through direct video communication, coordinating with emergency services, or connecting clients with additional resources. Your ability to respond quickly and effectively can make a significant difference in your clients' health and safety.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?