Here's how you can amplify your communication skills as a conflict resolution professional using technology.

Virtual Meetings and Video Conferencing: Utilize platforms like Zoom, Microsoft Teams, or Google Meet for virtual meetings. Video conferencing allows for face-to-face communication, even when participants are not physically present, which enhances understanding and connection.

Not everyone is confident or brave when face to face, especially when it comes to conflicts. My brother and I did not have a great start in resolving our conflicts especially when I am very outspoken and he tends to hide things to himself. Using an online platform called Discord, we interacted with each other through the sound features and stickers it had to convey our apologies and resolve our conflicts thoroughly.

One day, during a particularly heated argument with my brother, I decided to record our conversation using a transcription app on my phone. Later, I reviewed the transcription, which allowed me to identify the key points he made and the emotions behind his words. By analyzing the conversation in detail, I was able to understand his perspective better and address the underlying issues more effectively. This use of technology not only improved our communication but also significantly reduced the frequency of our conflicts.

I never considered listening a technology but okay I can accept that. I'm glad that we can still rely on interpersonal skills which I think are the critical ingredient in any human enterprise. Listening is the most important aspect of communication and active listening helps you to better understand and to clarify what is being expressed. It also helps the person that is communicating be clearer. Once you've got clarity look for the common denominators and you might find some point of agreement. I have reached an age and stage in which I believe that if I make the best effort and I can't achieve the proper outcome then it's probably not my delivery. There are situations that you just have to walk away from.

Psychotherapists, social workers and mental health professionals are all grounded in the core conditions of intimacy. Listening is the foremost behavior and the basis of empathy. Without deep listening, empathic communication is impossible. These professions have studied the nature and behavior of people who are natural helpers. The attributes can be taught to anyone, but these are not just simple skills. You don’t just pick up the skill of listening with a few handy tips.

My grandfather was deaf, and we often had to use visual cues to "speak" to him; for example, I would use letters from a newspaper to show him how to spell my name, which always brought a smile to his face. This experience taught me the power of visual aids in bridging communication gaps. In conflict resolution, visual tools can similarly enhance understanding and clarity, ensuring that all parties are on the same page and can collaboratively work towards a solution.

- Boost Engagement: Visuals grab attention and make complex information easier to digest, keeping everyone involved actively listening. - Promote Clarity: Charts, diagrams, and images can represent agreements or proposed solutions concretely, minimizing confusion. - Encourage Participation: Interactive tools like whiteboards allow all parties to contribute ideas visually, fostering a sense of shared ownership.

- Measure Progress: Track improvement over time by gauging satisfaction with communication and resolution methods. - Identify Blind Spots: Feedback can reveal areas where communication fell short, allowing for targeted adjustments. - Promote Transparency: Sharing anonymized feedback highlights successes and areas for improvement, fostering trust with those involved.

In a previous job, I often mediated conflicts between team members. After each resolution session, I began using an online feedback form to gather anonymous insights on the process. One particular instance stood out: after resolving a disagreement between two colleagues, the feedback revealed that while both felt the issue was resolved, one felt unheard during the initial discussion. This feedback allowed me to adjust my approach, ensuring that both parties felt equally valued and heard in future sessions.

Social Media and Online Networking: Engage in professional networking on platforms like LinkedIn to connect with other conflict resolution professionals, share insights, and stay updated on industry trends. Social media can also be a platform for promoting conflict resolution services.