Here's how you can address a networking failure with your team to prevent future mistakes.

Addressing a networking failure with your team involves clear communication, analysis, and action. First, hold a meeting to discuss the issue openly, ensuring everyone understands what happened and its impact. Conduct a thorough root cause analysis to identify underlying factors. Collaborate on creating a detailed action plan to prevent recurrence, which includes updating protocols, enhancing monitoring tools, and providing additional training if necessary. Encourage a culture of continuous improvement and open feedback. Document the incident and the steps taken to resolve it, using this as a learning opportunity to strengthen your team's response to future challenges.

To address a networking failure with your team and prevent future mistakes, start by conducting a thorough root cause analysis to identify the underlying issue. Communicate transparently with the team and stakeholders throughout the process, documenting all findings and actions taken. Hold a post-mortem meeting to discuss the incident without assigning blame, focusing on learning and improvement. Develop actionable items, update policies and procedures, enhance monitoring and alerting systems, and provide ongoing training to the team. Regularly review and test the network infrastructure, ensuring continuous improvement and fostering a culture of open communication and proactive problem-solving.

Acknowledge the Issue: Communicate the problem clearly and quickly. Immediate Action: Assign tasks to contain and fix the issue. Post-Incident Review: Conduct a blameless meeting to understand what went wrong. Document the incident thoroughly. Identify Root Causes: Analyze the root cause using methods like the Five Whys. Develop Solutions: Brainstorm and prioritize solutions with the team. Implement changes to prevent future issues. Training: Train the team on new protocols and procedures. Monitor and Review: Regularly audit and review the effectiveness of new measures. Encourage continuous feedback and improvement. Communication: Keep stakeholders informed about actions taken. Promote a supportive and open team culture.

Reconocer el problema y fomentar una cultura de aprendizaje, se deben tener en cuenta los siguientes puntos: Comunicación efectiva: Es fundamental mantener una comunicación clara y abierta con todos los involucrados, tanto dentro como fuera del equipo técnico. Documentar el incidente: Es esencial documentar todos los detalles de la falla, incluyendo las causas raíz, las acciones correctivas tomadas y los aprendizajes obtenidos. Análisis de la causa raíz: Una vez identificado el problema, es crucial realizar un análisis profundo de la causa raíz. Esto implica ir más allá de los síntomas y buscar las causas subyacentes que provocaron la falla.

By being open to the fact that error can happen to even the best since we all are human and by not playing the blame game. Collating with the team can broaden the perspective and let us analyse where we went wrong and think collectively about the corrective measures and how in the future we can avoid them.Failure/ mistakes can be learning curve and rather than starting a blame game we can focus more effectively on resolving them.

The most step after acknowledging the issue is assessing the impact on the business.One also needs to determine how deep is the impact and how much would be time taken to restoration and accordingly we can keep the relevant stakeholders informed.Through assessment, we can also determine if the issue is linked to any other faulty CI that needs to be addressed to ensure such issues do not occur in the near future.

Todo incidente/problema qual é de conhecimento da equipe é necessário solucionar naquele devido momento, porém depois verificar possiveis melhorias para que não ocorra novamente, e também importante avaliar o impacto ao negócio como um todo.

It very important to have the documentation up today and reliable, to be use to identify cause and verify it is not because any change on the network that did not be documented

I would say don’t overanalyse and overthink in the steps before fix. Make sure you identify the critical services and customers, identify and implement a feasible temporary fix, then continue working on analysing, making fix permanent and learning as well as improving your systems, processes, training, etc.

Point important,afin que la gestion des appels soit fluide dans l'avenir. Faut tout tracer comme solution pour contribuer à la bonne qualité du service qui relie au taux de résolution le plus élevé ✅