Here's how you can effectively handle customer relationships in the telecommunications systems industry.

Concordo. Para a construção de um bom relacionamento é necessário entender quem é esse cliente, quais são suas dores, necessidades, desejos. Sem esse primeiro passo não existe relacionamento.

A valuable strategy to better understand customer needs: Understanding the customer's industry and unique value offering. This is essential for tailoring solutions that precisely address their requirements, and involves in-depth research into industry trends, challenges, and competitive landscapes, as well as recognizing the specific benefits your customer provides to their clients. By aligning your services with their core value propositions, you can enhance customer satisfaction and drive mutual success.

Listening to the customer is paramount in understanding their needs, queries, and issues. Only by pinpointing the exact problem can you provide a viable solution. The customer relationship hinges on the transparency, speed, and effectiveness of your response. It's crucial that the customer trusts your expertise and guidance.

Tout à fait d’accord avec ce point, le client se sent plus écouté et compris lorsqu’on personnalise la relation client. Par exemple quand on peut suggérer un produit qui va dans le sens du client.

To truly prioritize the human element, connect with customers through a human-centric approach. Engage in genuine conversations, show empathy, and build relationships beyond just data analysis. While AI and tools are valuable, personal interactions demonstrate that you value customers as individuals, fostering trust and loyalty.

Le CRM est un outil indispensable dans le service de la relation client. Sans ça il est impossible de retracer l’historique du client, ces informations où ce dont il a besoin. L’idéal c’est que tous les CRM devraient avoir une ligne téléphonique directement liée, ainsi qu’une boîte e-mail intégrée

A key point I'd like to note here is the action of deliberately improving and optimizing your CRM. This is crucial for better management and delivering a seamless customer experience. Effectively utilizing CRM functions prevents data mismanagement, confusion, and inaccuracies. Sometimes we don't really utilize the robust features and functionality of a CRM, and that could become a roadblock - potentially keeping us from implementing streamlined processes that enhance customer satisfaction and loyalty.

Concordo. Engana-se quem acredita que engessar o cliente, criar empecilhos e dificultar a troca de um produto ou serviço fará ele ser fiel à sua marca. A fidelização se dá justamente a partir do momento em que, em meio a uma variedade de opções, aquele cliente escolhe você.

Quando não há possibilidade de reversão, a proatividade em antecipar uma possível interrupção ou queda de um serviço, por exemplo, através do alinhamento de expectativas, é um elemento-chave na construção de um bom relacionamento com o cliente. O bom e velho “o combinado não sai caro” também se aplica no universo de CX.

Pour moi il est obligatoire pour chaque conseiller de connaître le produit ou l’entreprise pour qui il travaille. Afin de pouvoir conseiller au mieux le client et donner le meilleur service client. Donc les formations sont indispensables