Claims handling in need of urgent improvement, says consumer group
Research by Which? reveals huge disparity between the best and the worst
20 of the biggest groups asked for details of fees on ongoing services
FCA survey finds 42 groups ‘collectively earned £74mn from this practice’ in one month
FCA says proposed rules would ensure ‘polluter pays’ when consumers are harmed
New Consumer Duty regulations are, in principle, good for investors, but time will show what they mean in practice