We're introducing a new online banking experience to stay cutting-edge and enable you to bank smarter, faster, and even more safely.
Don't worry, you will find the same features and functionality you use today.
We're optimizing our existing technology to set us up for nimble improvements in the future.
A new look and feel, with improved navigation to simplify your digital banking.
Enhanced security features for an even more secure tomorrow.
Just log in as you usually do, using your current username and password.
Interactive demos on how to use common features of Online Banking.
Check out the new look and feel of your account overview dashboard.
Open the demoHaven't used Citizens online banking yet? Click to see how to enroll.
Open the demoYour login username and password will not change with this upgrade.
For a smooth transition, please make sure you know your log in information and that your phone number and email address on file with us is up to date.
The easiest way to check your phone number and email address is through our mobile app. You can access this information in the Profile and Settings area.
If you receive an email from Citizens, it will never ask you for personal information, like your social security number, bank account number, and login information.
You will only receive an email from Citizens to reset or unlock your password if you have an interaction with our Contact Center.
Please protect yourself by not clicking on links that ask for personal information from unsolicited email.
Your payment contacts will remain saved in Online Banking, and scheduled payments will continue to process on time.
Yes, you are still able to download transactions. Please be aware that you can download the transactions you see on the page. If you wish to include a broader timeframe, you will need to expand the transactions to include them in the download.
We are planning to enable selecting a timeframe for transactions to download soon.
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