ComplaintsforZiff Davis, LLC

• Initial Complaint

  05/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I tried to cancel my account. They said I had to make a payment. I made the payment. I tried to cancel my account. They said I needed to make another payment. I made the payment. They still did not cancel my account and charged me for another month. I contacted them via email multiple times. They keep telling me to login to cancel but it's continues to ask me to pay even though I've paid and my balance is 0. I've tried the chatbox but no one is available. I've called the number on the website and email but it does not work. The continued to charge my card but refuse to delete my account.

  Business response

  05/24/2024

  Hello ******** can you please confirm which Ziff Davis business you're referring to in your complaint so that we can route you to the right customer service team? Thank you.

• Initial Complaint

  05/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an item from the Humble Bundle Store ( steam key for The Texas Chainsaw Massacure) and I tried to activate the key but it came back as inactive since the seller had refunded the key while also taking my money!? I even couldnt find the game in my humble library or purchase history which is even more absurd! I contacted support and its been almost 2 weeks which is an insane amount of waiting time. Email for account is ********************

  Business response

  05/16/2024

  Hi ****, 
  Thank you for alerting us to this issue. Our records show that you disputed this order with PayPal less than an hour after purchasing the item and claiming your key, which will automatically deactivate the key in 3 business days and refund your money in 20 business days. 
  - Link to our dispute policy *******************************************************************************************************************
  - Link to PayPals dispute policy *************************************************************************************;
  
  We recognize that you opened a customer support ticket with Humble when your key was deactivated and then filed a BBB complaint 9 days later as you had not received a response from us during that window. As you can see in bold when you submit a ticket, our current response time on tickets is 14+ days ****************************************************** We apologize for this delay and we are working on addressing this issue. 
  
  If you believe this dispute was inadvertently flagged, we are happy to reinstate your order when you dismiss the dispute from your PayPal portal. 
  
  Thank you for being a Humble customer and holding us to high standards. We look forward to your business in the future. 
  
  All the best,
  *****
  
  

  Customer response

  05/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  While it is true I did open a case with PayPal an hour after purchasing it was a mistake on my end as I had purchased keys from another seller which did not work and did not realized I was making a case against the wrong seller . There is proof as I did close that case almost immediately after making it ( I will provide Screenshot). 
  

  The second time I filed a case was after the key was deactivated that case has also been closed (will provide screenshot as well). 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

  Business response

  06/12/2024

  Hi ****, 
  We see in our systems that we issued you a refund on May 24, 2024 at 7:45am and sent you a note letting you know of the refund at that same time. 
  Please re-open your customer service ticket if you are having issues with your refund so we can further assist you. 
  Thanks, 
  *****
  

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Retailmenot is a cashback company in partner stores led by ZiffDavis. I made a purchase of a Laptop at ******* I needed it for study and work purposes, I was immediately attracted by Retailmenot's 12% offer, which would have returned me $459.48 initially, but I was quickly faced with a hassle, they said that Retailmenot's established limit for ****** was $200, would mean that I would receive less than half of what I expected, and I found myself unable to earn more, as I realized that other cashback companies similar to Retailmenot were offering more than that, but I was deceived by the eyes, as if that wasn't enough, the cashback wasn't shown in my account, it's missing, I sent a query, but they got back to me with information that didn't make any sense about the missing cashback request, yet, right after They informed me that I should wait even longer, but if the cashback hadn't come in, it certainly wouldn't go in the future, it's a big hassle, because in this case I could have been enjoying my laptop and the right cashback in other cashback companies, but I went frustrated by Retailmenot and the bad experience I had here. In light of the whole issue, I request that ZiffDavis can add the missing $200 to the Rewards credits, since that is the limit, and I would receive less than half of what I would actually earn at 12%. So let me know if you can resolve this, and I will be happy to positively reassess the inconvenience I had.

  Business response

  03/18/2024

  Good Morning. As previously mentioned, Rewards take up to 45 days from the date of purchase to fully process and for the qualifying Rewards to be applied to your RetailMeNot account upon approval. Our system does not allow us to update your activation status during this time. It may take the full 45 days to process; if you see inaccurate information, please do not worry, as we may not have complete details from ****** yet. 
  
  We see that you activated the ****** Cash Back offer today. As long as a qualifying order was made, you should see the payout within 45 days following that activation date. 
  
  If you do not have a Reward by the payout date of 4/27/24, please contact ************* and refer to case ********, and we will gladly evaluate your order for the Reward.

   

• Initial Complaint

  03/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Somehow mistakenly clicked on your button to start receiving texts. Totally getting slammed with notices from ********.They say you can "unsubscribe", but no way to get a hold of anyone.IMPOSSIBLE!

  Business response

  03/27/2024

  Hello-

  We believe you might have accepted browser Push notifications. Please see attached document which details how you can go about turning these notifications off. Thank you!

• Initial Complaint

  02/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Get them to unsubscribe me. Tried several times. They don't abide by there statements to take someone off.

  Business response

  02/21/2024

  Hello ****************, 
  
  We want to inform you that email ********************** was previously unsubscribed from receiving any communication from RetailMeNot. If you have received any recent communication from us, please forward the email to **************************** with attention to *****.
  
  I look forward to assisting you.
  
  Best Regards,
  **********;

• Initial Complaint

  12/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have had my account with retail me not for as long as I can remember and up until recently I never had any issues. I activated several ******* and ******** secret cash back offers and non of them have been added to my account. Ive email customer service several times and havent heard anything back either. Someone needs to look into my missing cash back because its a lot!

  Business response

  12/08/2023

  Hi ****************. My name is *****, and I'm the Customer Excellence Manager with RetailMeNot. I looked over your order confirmation with ******* Wireless, and unfortunately, your purchase does not qualify as you added new lines, which does not meet the requirements for a new account. I sincerely apologize for any inconvenience. If you feel you are missing any other Rewards, we will be happy to look into those for you. Please reply to case #******** and we will respond within 24 hours. 

   

  Best Regards,

  **********;

• Initial Complaint

  03/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Paid for the pro account through their website. Pulled the money from my Paypal, and still do not have the proper subscription. Additionally, reached out to them via email several times without response.

  Business response

  03/30/2023

  Thank you for sending this information. Regrettably, we could not locate any account associated with the information provided. There are several companies under the Ziff Davis group. Please let us know the company you purchased a subscription with to better assist you.

  
  We look forward to assisting you. 

• Initial Complaint

  02/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had used a feature of Humble Bundle to pause my membership. However they took the money from my bank through paypal anyway. To be clear, at this point I would have been able to claim the product from the subscription but I did not because I didn't Authorize it and specifically chose to skip that month of Humble Choice, the name of the Subscription. Afterwords I had made it clear I didnt authorize the transaction but they ignored me, so I filed a dispute with ******. I had been a long time 'Subscriber' to Humble Bundle, an Early Supporter from way back when it first launched. I was grandfathered in as I had the original subscription plan and I did not want to lose that. I made that very clear to Paypal. However almost immediately after filing my report some Admin came in, or someone who was responding to Paypal, and began to modify my account to hide the evidence that I paused the Subscription along with removing my Subscription completely despite them already taking my money. They were sloppy however and ended up complete botching the billing as you can see in the screenshots. Paypal completely chose to ignore any evidence I submitted and closed the case stating I did not submit any correspondence. I did however send them Documentation and explanations along with a lot of angry words. The Documentation I send I also provided to you, along with the update Documentation. I'm confident that if they are doing this to me, a Legacy Subscriber, that they are doing this to many others that just decide it's not worth the effort of reporting it. In this case it is both Paypal and Humble Bundle collaborating together in this blatant theft. I never received a Product for the unauthorized payment, am unable to receive product for the unauthorized payment and have lost my Legacy Subscription from a company I thought was Ethical and would never stoop to this level of ***** theft. I was angry. But now I am just filled with disappointment. If you require further clarification or evidence then tell me and I can supply you with all the information I can get, though I do believe that this is more than enough to verify. 

   

   

  Humble ********** (Owned by Ziff) and Paypal Both engaged in fraud and theft, taking money from me without delivering a product or service. Humble ********** isnt listed on this Site, and Paypal seems to be glitched where I can't file a complaint against them conveniently. I have sent messages and Filed complaints to both companies about how they handled the situation and the coverup that happened to shush it away. I know it's a small amount of money overall and my reaction was not justified, however that does not excuse the blatant Theft that took place. Since neither company wants to rectify the situation, despite my insistence with not so kind words, This is what I have to do.

  Customer response

  02/09/2023

  I had used a feature of Humble Bundle to pause my membership. However they took the money from my bank through paypal anyway. To be clear, at this point I would have been able to claim the product from the subscription but I did not because I didn't Authorize it and specifically chose to skip that month of Humble Choice, the name of the Subscription. Afterwords I had made it clear I didnt authorize the transaction but they ignored me, so I filed a dispute with ******. I had been a long time 'Subscriber' to Humble Bundle, an Early Supporter from way back when it first launched. I was grandfathered in as I had the original subscription plan and I did not want to lose that. I made that very clear to Paypal. However almost immediately after filing my report some Admin came in, or someone who was responding to Paypal, and began to modify my account to hide the evidence that I paused the Subscription along with removing my Subscription completely despite them already taking my money. They were sloppy however and ended up complete botching the billing as you can see in the screenshots. Paypal completely chose to ignore any evidence I submitted and closed the case stating I did not submit any correspondence. I did however send them Documentation and explanations along with a lot of angry words. The Documentation I send I also provided to you, along with the update Documentation. I'm confident that if they are doing this to me, a Legacy Subscriber, that they are doing this to many others that just decide it's not worth the effort of reporting it. In this case it is both Paypal and Humble Bundle collaborating together in this blatant theft. I never received a Product for the unauthorized payment, am unable to receive product for the unauthorized payment and have lost my Legacy Subscription from a company I thought was Ethical and would never stoop to this level of ***** theft. I was angry. But now I am just filled with disappointment. If you require further clarification or evidence then tell me and I can supply you with all the information I can get, though I do believe that this is more than enough to verify. 

  Business response

  02/16/2023

  Hi there,
  
  
  I am sorry to hear about the trouble you have experienced but am happy to try and help out.  I have read your complaint as well as reviewed your account and believe that I understand what happened.  First, I looked through our customer support portal and did not see any emails to us under this address, so Im unable to address any specific concerns that might have been raised there.  If you have a ticket number, I am happy to review that interaction as well, but our records show no direct contact at this time.
  
  
  Regarding the main point, what I can see is this.  Our system does not recognize that you paused your subscription.  There are several steps in the process to pause, so its possible that one was missed.  I apologize if that part was not clear and lead to some of this confusion.  Once you were charged for the Monthly, you filed a dispute with PayPal.  When a dispute is filed, we automatically revoke access to the content in question until it is resolved, as the payment is in question.  This is an automated action in our system and unavoidable regardless of the reason.  It appears that the dispute was eventually resolved by PayPal, leaving us with the funds.  
  
  
  Given the circumstances, I was able to go into PayPal and refund that order for you.  You should see these funds shortly, though in some instances it can take 5-7 business days to fully process.  In the future, I strongly recommend reaching out to us directly first, as we may be able to provide a refund directly, rather than going through the dispute process, which causes some additional issues.  I apologize again for the frustration, but hope this resolution helps.  Have a good day!

• Initial Complaint

  10/24/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  They improperly deleted my account and the progress I had made causing me to lose around $90 in reward money from purchases made on their site due to negligent behavior. Their site said you could request they not share your info, and for reasons I requested that. I then received and email on 10-12-22 saying that request meant my account could be deleted as a result, unless I replied within 7 days to cancel my request. As such, I replied the same day 10-12-22 to cancel my request for deletion which apparently they disregarded. ***************************************** and my info as well as all of the cash back I earned on their site.

  Customer response

  10/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩