Customer ReviewsforJoybird

I am having a horrible experience with Joybird. We paid for living room furniture on May 25, 2024. After waiting for some time, there was an estimate on their website that delivery would be in early July (a long wait). Those dates simply passed, and the delivery estimate moved to later July. We never got a call from a local delivery service, even though the Joybird website stated we would.We finally got a very confusing email from a local delivery company long after the original delivery dates. The delivery company email stated that customers cannot choose any delivery windows and that we will get an email stating when the delivery will be without any input from us. When I replied to the email, they stated that we can pick a day for delivery. However, when I gave them a day, they refused it; they also refused a second one. Finally they had a day available 2 further weeks out. However, no delivery windows were possible and the delivery time would be between 7am and 8pm. There is no way to choose a window of any sort other than from 7am and 8pm. I tried to explain that I'm attorney and have court hearings that cannot be cancelled last minute so I can't be available all day from 7am to 8pm. They said that it doesn't matter what my work is, that either I accept delivery or not. This is all despite the fact that we paid Joybird thousands of dollars months ago and were not informed of this type of unworkable and inconsiderate delivery rule. I tried calling Joybird customer service and got an extremely rude customer service representative, *********, and then an even ***** customer service manager, Breeana. The manager didn't even bother to hear my concerns but instead just angrily and rudely spoke over me for a long period of time telling me that they will not do anything to help me, giving me an intense headache. She did not offer to help in any way, nor did the representative. This company seems to spend their money on flashy marketing and not on customers.

Top notch , helpful , informative and patient . Such great service and care . Thank you !

Great customer service and response to questions!! Pricing was excellent for the pieces purchased.

This was my dream sofa, so I was really excited to come to ***************. *************** is really fun. Has a bunch of fun colors and unique designs. **** in ******** made my experience really easy. He also showed me lots of color combinations that would go with my new mauve sofa.

******** was an amazing representative for Joybird. She answered all of our questions and was so helpful. I give her 10 stars.

*********************, sales coordinator at your ************* location, was a fabulous representative for your business. Professional, well informed, responsive and above all, very patient.

I had a lot of trepidation about buying a sofa online without getting to test it out, but I live far from a Joybird store. I started by ordering a fabric sample, chose my design and ordered online. absolutely love the sofa I purchased, and am impressed with how easy everything worked on the website. Delivery was earlier than expected, and they kept me posted throughout.

Joybird has an amazing selection of quality well made *********************************** The delivery process is smooth. Highly recommend!