Top critical review
1.0 out of 5 starsKind of expensive for a paperweight!π€π€¨ππ
Reviewed in the United States on April 18, 2024
Well, I needed a new router as the one for Speculum was blocking a program I need to use, which needs Internet connection to function. Anyway, I had an old Zyxel one which seems to have died, despite hardly ever being used & siting in a cool dry closet for the last several yrs.
At any rate, I refuse to pay $100+ for a router or a modem, which is sadly the case for most these days for what reasons, I don't know! So, I looked through what Newegg & Amazon had to offer, & for what was w/in my reasonable price range-under $50! & this one seemed to get great reviews, although I am confused as to how that happened, cause this thing is a useless piece of crap!!π§ππ I have NEVER had so much difficulty trying to config a router in my nearly 30 yrs of experience w/both computers & networking! I wasted a grand total of over 8 hrs on this thing, & STILL never got it setup! It should take a max of 30 mins to do so!
& I need to set a static IP address for the aforementioned prog I needed to get this router for, & everytime I set it, & then hit SAVE, the damn thing timed out, & gave me an error code. I called their USELESS incompetent tech support, & the 'genius' I spoke to there didn't know what the error code even meant! π€¦ββοΈ She said I had to call back later to speak someone who actually knows what they are doing! Not her exact words, but roughly translated from tardo to English, that is what she was saying!π§ I was exhausted from being up all night, & crashed, & when I woke up several hrs later, I tried in vain yet again! I even DL'd & installed the latest firmware update for it-this had literally NO EFFECT whatsoever on the problem, BTW!ππ & now, it can't even load the settings page at all for this thing, regardless of what IP address you type into the address bar in the webbrowser!π€¬ & their useless 'tech support' just basically told me to call my ISP to have them walk me through this problem! Claiming they couldn't help me set a static IP address in it! Not that it even matters when I cannot even get into the router's settings page!ππ & BTW, Speculum refused to give me the static IP address info too!. It's literally just a set of #'s!πππ€¦ββοΈ
At any rate, if Zyxel's current crop of routers weren't all $100+, I'd just buy one of theirs, as their tech support aren't incompetent, & they will actually help you, & their products aren't useless crap!
So, I am returning this paperweight, & will buy a diff 1 which is hopefully far better w/far better tech support, & not too expensive, & hopefully actually works w/out crashing everytime you save any settings changes you make, & doesn't fail to open up the IP address page for said settings on the thing too!!
BTW, I'd have given tech support 0 stars, but they won't allow you to!