Skip to main content
Customer Review
Reviewed in the United States on July 21, 2018
I own 4 TP Link routers, a pair of power line adapters, wifi range extender, and N300 powerline wifi extender. I've generally been pleased with TP-Link products and their email tech support for setup issues has been quite good. Their powerline adapters are really awesome. I use a pair to get internet to a workshop about 100 feet from my house (power to building is tethered to my house). I have enough bandwidth to stream video while accessing my file server. The N300 powerline adapter has been a bust. It chews up all of my bandwidth on my network when installed. I finally gave up on the N300 and it sits in a drawer. The wifi extender works well in my inlaw's house (paired with a TP-Link N450). I've only tried to use the USB port on the C7 with a 4TB drive (as a network file server). The response was very slow and choppy; I opted for a raspberry pi configured as a file server and got much better results.
The three stars comes from my recent experience with TP-Link warranty service when my C7 router failed. I spent 5 days communicating with tech support before they finally agreed the router had failed and agreed to a warranty return. The warranty process is not very straight forward and there is a huge language barrier with TP-Link phone support. On multiple occasions I was given wrong information by phone support and their support group either doesn't know the warranty return process or the language barriers prevent them from communicating it.
More details: The router was used as an access point for my basement. It lost communications with the main router. I used another router to verify the router was the issue and did a factory reset on the device. Although it would broadcast the wireless network name, I could not connect to either via cable or wifi. Each contact with tech support lead to new things to try, my response, and a follow-up email with more things to try. After 5 days, I called TP-Link in hopes of expediting the process. I was told by the tech support that I could only be helped by the person I had been corresponding with via email (could not switch to a new support agent). The next day I finally received an email from TP-Link with instructions to return the unit for warranty repair. In that e-mail I was told to expect two emails from TP-Link. I only received one. After waiting 24 hours, I called TP-Link and the agent sent the second email. The emails I received contained an RMA authorization number (RMAA?). I assumed this was the RMA number (it isn't). After filling out the information on the warranty repair portal (as instructed by the emails); it wasn't clear if I would receive a follow-up email (before shipping the device). I called TP-Link (again) and was told to proceed with shipping the unit. The next day I shipped the unit and that evening received an email with TP-Link (containing the RMA number and a different shipping address). This is the email I had been told 24 hours prior that I would not receive. The device arrived at TP-Link on Wednesday; but it wasn't logged into TP-Link system till Friday (and after I called again to verify they actually received a unit sent to the wrong address with the RMAA, not RMA number). Two weeks TP-Link finally has the unit and perhaps within three to four weeks, I'll have a replacement unit
Up until now I've been a die-hard TP-Link fan. I still think their powerline adapters are fantastic, but will probably go with someone else for my next router purchase.
The three stars comes from my recent experience with TP-Link warranty service when my C7 router failed. I spent 5 days communicating with tech support before they finally agreed the router had failed and agreed to a warranty return. The warranty process is not very straight forward and there is a huge language barrier with TP-Link phone support. On multiple occasions I was given wrong information by phone support and their support group either doesn't know the warranty return process or the language barriers prevent them from communicating it.
More details: The router was used as an access point for my basement. It lost communications with the main router. I used another router to verify the router was the issue and did a factory reset on the device. Although it would broadcast the wireless network name, I could not connect to either via cable or wifi. Each contact with tech support lead to new things to try, my response, and a follow-up email with more things to try. After 5 days, I called TP-Link in hopes of expediting the process. I was told by the tech support that I could only be helped by the person I had been corresponding with via email (could not switch to a new support agent). The next day I finally received an email from TP-Link with instructions to return the unit for warranty repair. In that e-mail I was told to expect two emails from TP-Link. I only received one. After waiting 24 hours, I called TP-Link and the agent sent the second email. The emails I received contained an RMA authorization number (RMAA?). I assumed this was the RMA number (it isn't). After filling out the information on the warranty repair portal (as instructed by the emails); it wasn't clear if I would receive a follow-up email (before shipping the device). I called TP-Link (again) and was told to proceed with shipping the unit. The next day I shipped the unit and that evening received an email with TP-Link (containing the RMA number and a different shipping address). This is the email I had been told 24 hours prior that I would not receive. The device arrived at TP-Link on Wednesday; but it wasn't logged into TP-Link system till Friday (and after I called again to verify they actually received a unit sent to the wrong address with the RMAA, not RMA number). Two weeks TP-Link finally has the unit and perhaps within three to four weeks, I'll have a replacement unit
Up until now I've been a die-hard TP-Link fan. I still think their powerline adapters are fantastic, but will probably go with someone else for my next router purchase.
