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Customer Review
Reviewed in the United States on March 2, 2021
This system was easy to setup and get going. Changing frequencies via the pairing process is pretty simple. The controls and adjustments on the main unit feel like good quality, and I like the option of individual XLR outputs or combined mono. The range from the belt pack to the receiver is impressive as well which was one of the deciding factors for me in purchasing this unit after our old unit was retired.
Unfortunately there is a noticeable "wavy sound" to the audio. For me, these was first noticeable when you would hear someone inhaling or exhaling in a steady tone. I was worried the person had an upper respiratory infection (or COVID) because of the waviness of the sound. After testing the belt packs myself, if became clear the waviness was not the speaker but the unit. Tested multiple belts packs, multiple microphones, different frequencies, and powering down any potential device interference. This seems to be an issue with the receiver itself. Reaching out the Phenyx support, then returning the unit if no solution can be reached.
Highly disappointed in the audio quality...
update 3/8/2021 - It has been nearly a week and have had no response (not even an automated response) from the support contacts listed on the packaging. I did, however, order an additional Wireless Microphone in addition to the 4 wireless belt packs that came with the system. THE WIRELESS HANDHELD MICROPHONE WORKS FLAWLESSLY! The additional microphone paired without issue to one of the channels (in lieu of a 4th belt pack
), and DOES NOT have the wavy, slightly garbled sound at certain frequencies. This leads me to believe the wireless belt pack transmitter, or the lapel microphone itself is the issue. I have also tried different foam ends on the lapel mic, and recording with no foam covering the mic at all to no avail. Due to running out of time to return the product, I requested a replacement from Amazon which was promptly shipped. Upon testing the first belt pack, I noticed the same issue as the other belt packs.
Update 5/10/2021 - I have had more interactions with Phenyx Support which has been helpful. I have tested a Samson Mini XLR microphone on the Phenyx belt pack, and the wavy sound appears to be gone. I believe there is an issues (for me) with the belt pack microphones. Still working with support to make this right. Will post updates as more information becomes available. I do notice that the system is not sold with different lapel microphones than when I purchased the system...
Update 10/4/2021 - It's been a while since I came back to update. Phenyx support sent a replacement lapel and a replacement headset. The lapel worked but the headset did not. The system has been working well now for several months, and it appears that the true cause of the issue is/was poor quality microphones being used with the belt packs. I also independently purchased a "JK MIC-J 044" mini-XLR lapel microphone, and this has been working well with the system and is a little slimmer then the Phenyx microphones. I am still working with Phenyx support to get a full set of working lapels (as they only sent a single replacement for testing). This works fine for now as we have mainly been using a single belt pack and/or handheld microphone, but I will provide and additional update when there is full resolution.
Unfortunately there is a noticeable "wavy sound" to the audio. For me, these was first noticeable when you would hear someone inhaling or exhaling in a steady tone. I was worried the person had an upper respiratory infection (or COVID) because of the waviness of the sound. After testing the belt packs myself, if became clear the waviness was not the speaker but the unit. Tested multiple belts packs, multiple microphones, different frequencies, and powering down any potential device interference. This seems to be an issue with the receiver itself. Reaching out the Phenyx support, then returning the unit if no solution can be reached.
Highly disappointed in the audio quality...
update 3/8/2021 - It has been nearly a week and have had no response (not even an automated response) from the support contacts listed on the packaging. I did, however, order an additional Wireless Microphone in addition to the 4 wireless belt packs that came with the system. THE WIRELESS HANDHELD MICROPHONE WORKS FLAWLESSLY! The additional microphone paired without issue to one of the channels (in lieu of a 4th belt pack
), and DOES NOT have the wavy, slightly garbled sound at certain frequencies. This leads me to believe the wireless belt pack transmitter, or the lapel microphone itself is the issue. I have also tried different foam ends on the lapel mic, and recording with no foam covering the mic at all to no avail. Due to running out of time to return the product, I requested a replacement from Amazon which was promptly shipped. Upon testing the first belt pack, I noticed the same issue as the other belt packs.
Update 5/10/2021 - I have had more interactions with Phenyx Support which has been helpful. I have tested a Samson Mini XLR microphone on the Phenyx belt pack, and the wavy sound appears to be gone. I believe there is an issues (for me) with the belt pack microphones. Still working with support to make this right. Will post updates as more information becomes available. I do notice that the system is not sold with different lapel microphones than when I purchased the system...
Update 10/4/2021 - It's been a while since I came back to update. Phenyx support sent a replacement lapel and a replacement headset. The lapel worked but the headset did not. The system has been working well now for several months, and it appears that the true cause of the issue is/was poor quality microphones being used with the belt packs. I also independently purchased a "JK MIC-J 044" mini-XLR lapel microphone, and this has been working well with the system and is a little slimmer then the Phenyx microphones. I am still working with Phenyx support to get a full set of working lapels (as they only sent a single replacement for testing). This works fine for now as we have mainly been using a single belt pack and/or handheld microphone, but I will provide and additional update when there is full resolution.
