Asurion Complete Protect: One plan covers all eligible past and future purchases on Amazon
- Buy a lot of stuff on Amazon? Tons of items eligible for coverage, from the latest tech like laptops, game consoles, TVs, phones, and cameras to major appliances, sporting goods, tools, toys, mattresses, personal care, furniture, and more.
- Accidents happen. That’s why for your portable products we cover accidental damage from handling such as drops, spills and cracked screens. We also cover electrical and mechanical malfunctions,power surges, and wear and tear.
- Past and future purchases covered. 30 days after you are enrolled,all eligible past purchases (up to 1 year prior to enrollment) and future eligible purchases made on Amazon will be covered by your plan as long as you are enrolled.
- Fast, easy claims. Frustration-free claims, with most filed in minutes. We will fix it, replace it, or reimburse you with an Amazon e-gift card for the purchase price of your product (excluding tax).File at Asurion.com/amazon.
- No hidden fees.For just $16.99 a month + tax you’re covered for up to $5,000 in claims per 12-month period. *THIS PROGRAM IS MONTH-TO-MONTH AND WILL CONTINUE UNTIL CANCELED* Coverage for all products ends 30 days after the plan is canceled. Cancel any time.
From the manufacturer
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Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the coverage, ease of use, and speed of the consumer services subscription. They mention that it's an excellent insurance plan, and that the claims process is easy. They appreciate the quality. However, some customers have reported issues with the screen. Opinions are mixed on value, communication, and performance.
AI-generated from the text of customer reviews
Customers find the product easy to use. They mention that it's hassle free, and the claims process is made easy. Some say that it works almost flawlessly, and that the process is as easy as a phone call.
"...They get the important facts and file your claims very quick and easily as well.. it’s just always so much better NOT having to speak with anyone...." Read more
"...This makes it extremely easy to follow through...." Read more
"I liked that the process went along smoothly. A lot of information was needed, but I had access to it readily...." Read more
"Low cost for consumer friendly protection and painless claim process." Read more
Customers like the coverage provided by the product. They say it provides great service and protection, and is excellent insurance. Some customers also say that the new Complete Protect is genius and a great way to protect your Amazon purchases. They also say it's a reliable warranty and the best coverage during inflation.
"...I said BETTER than good!He said "yeah these backlights I installed are stronger and more relliable than the ones they use in manufacturering,..." Read more
"Protection plan works." Read more
"This is a great way to protect your Amazon purchases!" Read more
"What I do not like about it , is that it does not cover everything you buy that needs it ...." Read more
Customers are satisfied with the speed of the service. They mention that the service is great, fast, and easy. They also appreciate the speedy responses and resolutions.
"...the customer service has been spectacular, the speed of the process incredible and within hours I received a full refund for the product...." Read more
"The repair was good and done quickly. It had ink on the bottom of the printer" Read more
"...replaced my drone in one week and I am VERY pleased with the quick response and excellent support...." Read more
"...Contact person was very nice and the repair was extremely fast. !!!!!!!Thank you" Read more
Customers like the quality of the service. They say it's easy to use, quick, and flawless. Customers also mention that the process is painless and the results are seamless. Overall, customers find the service to be helpful and worth the price.
"...No troubles at all. I'll be keeping this plan for all the electronics I buy. It is a bargain for toy insurance." Read more
"...Both claims went great!For the phone: Asurion was unable to replace my phone with the same model S22 Ultra...." Read more
"...the way to start the process was not simple (for me), the overall experience was fine...." Read more
"Service great. Only problem was when they mailed back my item they forgot to put my apartment number and my item was flagged undeliverable by UPS...." Read more
Customers are mixed about the value of the product. Some mention it's well worth the cost, and has saved them lots of money. They also say it'll be a bargain for toy insurance. However, some customers feel it'd be rip off and wasteful.
"...It is a bargain for toy insurance." Read more
"...I would say this service is well worth the monthly fee, and is definitely worth considering if you have or plan to buy any more expensive items on..." Read more
"...Another drawback is that some items are more expensive on Amazon and seem to be getting more so." Read more
"Low cost for consumer friendly protection and painless claim process." Read more
Customers are mixed about the performance of the product. Some mention that it works great, while others say that it didn't work.
"...It STILL didn't work..." Read more
"...I signed up for it because I like what it has to offer and the feeling of comfort having it which is why I'm giving 4 stars...." Read more
"...I pulled it back out in June 2024, and it no longer works... it will only blow hot air! The stinking thing isn't even a year old yet!..." Read more
"Hisense portable a/c unromote works well has an dehumidifier inside I can tell because i breathe much better than before works great also has a..." Read more
Customers are mixed about the communication. Some mention it's easy to talk with the person, and the Asurion Experts are very friendly and knowledgeable. However, others say that the chat is unavailable, and tech support doesn't answer their phones.
"Easy access, not so good on communication; spelled out what occurred with my TV and not a word was spoken about physical damage to the TV not being..." Read more
"...No hassle or questions asked, and the representative was friendly and knowledgeable." Read more
"Can’t file claim on website, chat is down, been 3 days. First time I needed it in 6mo and appears my money was wasted." Read more
"...The agent I spoke with was professional, friendly, and helped me through a stressful situation!!I've been spreading the word, already!!!!" Read more
Customers are dissatisfied with the screen of the product. They mention that it's cracked, broken, and coming apart. Customers also report issues with the tent poles and headphone strap.
"...for one to be able to connect cables, There are additionally damaged components forced into place with non-matching screws.03/14..." Read more
"...Within 32 days, it broke and Amazon nor the retailer would do anything! I was stuck with a broken laptop...." Read more
"...from buture and 34 days later it no longer had suction, after the dusttray broke and needed to be taped on!..." Read more
"This chrome book is from July 2023. It was dropped and the screen cracked...." Read more
Reviews with images
![A+ Well worth the investment. On high-risk items like these, this type of warranty is a no brainer](https://cdn.statically.io/img/images-na.ssl-images-amazon.com/images/G/01/x-locale/common/transparent-pixel._V192234675_.gif)
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Top reviews
Top reviews from the United States
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02/11
First filed claim for my computer. An Asurion website issue required new refile 02/12. Waited for mandatory shipping box. Called after the tracking for the shipping box never updated from creating label. Nothing sent after 2nd call. Another call and shipping box was sent, received box and machine was shipped 2/23.
I was provided an estimate that shipping of the mandatory box in which to ship the computer + repair + return shipping to me would be approximately 10 days total.
03/11 -
One month after the initial claim was filed.
Service center shipped back 3/8. Received 3/11.
The machine now does not even power on. The GPU was not secured inside the machine when it arrived, and it was hanging by the motherboard socket. Input connectors on the GPU did not match openings of the machine case for one to be able to connect cables, There are additionally damaged components forced into place with non-matching screws.
03/14
I called 3/14 to request a different service center to repair the machine properly. I was told a return call would occur within 2 days.
03/18
I called again after I never received a return call, nor a verification of another mandatory shipping box having been sent.
03/19
Today is 3/19/24, I have had to call again for a mandatory shipping box to be sent again. The initial voicemail msg that was left said the machine will go to the same service facility that did this to this masterful work during the first attempt, even though it was a specific request not to send it back to the same people or the same service provider. There was no number left to call back and clarify this issue, and the service manager read off only what the service provider had written, "replace video card," and merely provided the comment that they replaced the video card, and would try again.
Additionally, it was mentioned there is a limit on repair attempts, as if I was at fault for the way the machine was returned to me, and they would allow one more attempt at repair, even though the machine was not repaired the first attempt.
And that repair? The service manager said in the voicemail that they would attempt to repair the video card again, with absolutely no mention of the entire machine failing to power on. How does any of this make sense? There does not appear to be anyone within the Asurion organization that can legitimately remedy the situation.
![Customer image](https://cdn.statically.io/img/images-na.ssl-images-amazon.com/images/G/01/x-locale/common/transparent-pixel._V192234675_.gif)
Reviewed in the United States on March 20, 2024
02/11
First filed claim for my computer. An Asurion website issue required new refile 02/12. Waited for mandatory shipping box. Called after the tracking for the shipping box never updated from creating label. Nothing sent after 2nd call. Another call and shipping box was sent, received box and machine was shipped 2/23.
I was provided an estimate that shipping of the mandatory box in which to ship the computer + repair + return shipping to me would be approximately 10 days total.
03/11 -
One month after the initial claim was filed.
Service center shipped back 3/8. Received 3/11.
The machine now does not even power on. The GPU was not secured inside the machine when it arrived, and it was hanging by the motherboard socket. Input connectors on the GPU did not match openings of the machine case for one to be able to connect cables, There are additionally damaged components forced into place with non-matching screws.
03/14
I called 3/14 to request a different service center to repair the machine properly. I was told a return call would occur within 2 days.
03/18
I called again after I never received a return call, nor a verification of another mandatory shipping box having been sent.
03/19
Today is 3/19/24, I have had to call again for a mandatory shipping box to be sent again. The initial voicemail msg that was left said the machine will go to the same service facility that did this to this masterful work during the first attempt, even though it was a specific request not to send it back to the same people or the same service provider. There was no number left to call back and clarify this issue, and the service manager read off only what the service provider had written, "replace video card," and merely provided the comment that they replaced the video card, and would try again.
Additionally, it was mentioned there is a limit on repair attempts, as if I was at fault for the way the machine was returned to me, and they would allow one more attempt at repair, even though the machine was not repaired the first attempt.
And that repair? The service manager said in the voicemail that they would attempt to repair the video card again, with absolutely no mention of the entire machine failing to power on. How does any of this make sense? There does not appear to be anyone within the Asurion organization that can legitimately remedy the situation.
![Customer image](https://cdn.statically.io/img/m.media-amazon.com/images/I/61JpFIsTulL._SY88.jpg)
![Customer image](https://cdn.statically.io/img/m.media-amazon.com/images/I/61PqCUep7XL._SY88.jpg)
![Customer image](https://cdn.statically.io/img/m.media-amazon.com/images/I/61R5fFR+JFL._SY88.jpg)
![Customer image](https://cdn.statically.io/img/m.media-amazon.com/images/I/61xOTwIDCrL._SY88.jpg)
![Customer image](https://cdn.statically.io/img/m.media-amazon.com/images/I/71lTWa6jCBL._SY88.jpg)
![Customer image](https://cdn.statically.io/img/m.media-amazon.com/images/I/81oC1-0M-wL._SY88.jpg)
I’ve spent way too much money on Amazon and multiple of those purchases would’ve been big losses if it weren’t for this plan covering all my devices and electronics. Now they’ve even included furniture, appliances, jewelry, baby items, kids toys, etc etc to the same plans coverage, which is just mind blowing.
Every aspect has gone flawlessly besides only recently the app & website have. Even making me chat with customer service, after already filling out all details, in order to resubmit my receipts, details, & claims… before it was always SO convenient submitting a claim in under two minutes on my own. Although even customer service isn’t about all the extra unnecessary fluff, luckily. They get the important facts and file your claims very quick and easily as well.. it’s just always so much better NOT having to speak with anyone. They said their site has been having technical difficulties so I’m just hoping this means they are putting a system in place to either correct this or better streamline the self claims process, which would be ideal of course.
The only complaint I have is that they reimburse you using a digital Amazon gift card. This is all well and good, but there was an issue with my gift code (I tried giving it to a friend and Amazon suspected fraud and suspended their account) and Asurion never provided me with the 16-digit serial number to the card, only the claim code, so it took well over a week for me to sort out the issue since the customer service people just kept asking me for the serial. In the future I would like to see Asurion include the serial number with their reimbursements. I'm not sure why they didn't let me have that information.