Download the free Kindle app and start reading Kindle books instantly on your smartphone, tablet, or computer - no Kindle device required.
Read instantly on your browser with Kindle for Web.
Using your mobile phone camera - scan the code below and download the Kindle app.
Follow the author
OK
Buying, Supporting, Maintaining Software and Equipment: An IT Manager's Guide to Controlling the Product Lifecycle 1st Edition
Describing how to avoid common vendor traps, Buying, Supporting, Maintaining Software and Equipment: An IT Manager's Guide to Controlling the Product Lifecycle will help readers better control the negotiation of their IT products and services and, ultimately, better manage the lifecycle of those purchases.
The book supplies an inside look at the methods and goals of vendors and their contracts―which are almost always in conflict with end-user goals. The text is set up to follow the way most people experience technology products and contracting decisions. It begins by explaining the significance of the decisions made at the time of product selection. It details what you need to focus on when negotiating service and support agreements and describes how to use purchase orders to negotiate more favorable agreements.
- Covers product acquisition, support, and maintenance
- Examines hardware and software warranty and support models
- Considers finance and accounting issues for maintenance and support
- Spells out technology product details
- Explains postwarranty support and maintenance
- Provides the understanding to better negotiate with vendor sales teams
Illustrating the types of problems typically experienced during product use, the book describes how to better control the useful life of your equipment. It supplies tips on how to avoid excessive charges from predatory vendors and concludes by delving into issues of product end of life.
Explaining how to manage support and maintenance issues for the long term, this book provides the understanding you need to make sure you are more knowledgeable about the products and services your organization needs than the vendor teams with whom you are negotiating.
- ISBN-109781482232783
- ISBN-13978-1482232783
- Edition1st
- PublisherAuerbach Publications
- Publication dateJune 25, 2014
- LanguageEnglish
- Dimensions6.2 x 0.9 x 9.2 inches
- Print length350 pages
Editorial Reviews
About the Author
Product details
- ASIN : 1482232782
- Publisher : Auerbach Publications; 1st edition (June 25, 2014)
- Language : English
- Hardcover : 350 pages
- ISBN-10 : 9781482232783
- ISBN-13 : 978-1482232783
- Item Weight : 1.46 pounds
- Dimensions : 6.2 x 0.9 x 9.2 inches
- Best Sellers Rank: #7,331,565 in Books (See Top 100 in Books)
- #1,337 in Computer & Video Game Design
- #3,405 in Computer Networking (Books)
- #5,942 in Production & Operations
- Customer Reviews:
About the author
For the past 3 years I've been leading the fight to allow consumers and business to repair the technology products they purchased as the Executive Director of The Repair Association (http://repair.org). I do fully understand the motivations and tactics of manufacturer policies related to repair -- and although the products and OEMs are continuing to change, the ideas behind how to support customers, or not, remain consistent.
For all of you Lobbyists representing OEMs against Right to Repair Legislation -- you really need to read my book.
Customer reviews
- 5 star4 star3 star2 star1 star5 star100%0%0%0%0%100%
- 5 star4 star3 star2 star1 star4 star100%0%0%0%0%0%
- 5 star4 star3 star2 star1 star3 star100%0%0%0%0%0%
- 5 star4 star3 star2 star1 star2 star100%0%0%0%0%0%
- 5 star4 star3 star2 star1 star1 star100%0%0%0%0%0%
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on Amazon-
Top reviews