This is my 3rd order from Amazon. This time the product was nice and fresh looking. Almost like a new phone. I am satisfied with it. however, the previous was the same phone but it had scratches all over the screen. When I tried to return the product, there was no option for it though I am a prime member. I contacted Amazon customer service. They have been very helpful and did a manual return. Be careful with the no return option. Backmarket is good in this sense since they have return option.