I want to give you an honest feedback on the fridge I bought. There are two problems that bother me. First, the fridge door is tilted. The distance between the top door of the refrigerator and the lower drawer is 3cm on the left and 3.5cm on the right, and the error between the left and right sides reaches 16%. The reply to the hisense customer service was "fridge door tilts is within the normal range, but since it is an industrial product, there may be individual differences. " I wonder what the industrial standard for this problem is in Japan? But such a large error value is unacceptable to any consumer. The second noise problem is that the noise occurs at irregular intervals and sometimes it is very loud, especially at night or after falling asleep. The sudden loud noise often scares the family and affects their normal rest. The maintenance personnel happened to make this sound once when they came to the door, but the sound was not very loud at the time. The maintenance personnel explained that this was caused by the expansion of the compressor. I am not a professional and cannot judge the problem, but it is really hard to accept that the use of the product affects normal life. The product is indeed not satisfactory from these two issues.
5つ星のうち1.0
The fridge door tilt and the noise bothered me
2024年4月29日に日本でレビュー済み
I want to give you an honest feedback on the fridge I bought. There are two problems that bother me. First, the fridge door is tilted. The distance between the top door of the refrigerator and the lower drawer is 3cm on the left and 3.5cm on the right, and the error between the left and right sides reaches 16%. The reply to the hisense customer service was "fridge door tilts is within the normal range, but since it is an industrial product, there may be individual differences. " I wonder what the industrial standard for this problem is in Japan? But such a large error value is unacceptable to any consumer. The second noise problem is that the noise occurs at irregular intervals and sometimes it is very loud, especially at night or after falling asleep. The sudden loud noise often scares the family and affects their normal rest. The maintenance personnel happened to make this sound once when they came to the door, but the sound was not very loud at the time. The maintenance personnel explained that this was caused by the expansion of the compressor. I am not a professional and cannot judge the problem, but it is really hard to accept that the use of the product affects normal life. The product is indeed not satisfactory from these two issues.