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Resolved sirmacke
(@sirmacke)

1 month ago

All of a sudden I get GENERIC_ERROR on login to my site.

Same account works fine on the web.

Reset the password but same problem.

Uninstalled and reinstalled the app but it’s not working.

Where can I start to check what’s wrong?

The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 18 total)

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threadi
(@threadi)

1 month ago

I don’t know if this is responsible for the error message, but you have entered 2 different domains under Settings > General. One of them is missing a “/” in the protocol. Take a look at the setting and change it. This may also solve the problem in the app.

Thread Starter sirmacke
(@sirmacke)

4 weeks, 1 day ago

Thanks, I can see that but it cannot be changed, it’s greyed out.

threadi
(@threadi)

4 weeks, 1 day ago

Then the specification is probably set via the wp-config.php file. You can find and edit the file via FTP. Your hoster’s support can help with this.

Or you have a multisite installation. Then you would have to log in to the website administration for all websites and adjust the information there. If you don’t have access to it, contact the person who does.
Thread Starter sirmacke
(@sirmacke)

4 weeks, 1 day ago
I logged on the database but the url is fine there. I have no idea where to change this.

And tried to change in the file and upload it, no change in the address.
- This reply was modified 4 weeks, 1 day ago by sirmacke.
threadi
(@threadi)

4 weeks, 1 day ago

What does the entry in the file wp-config.php look like?
Thread Starter sirmacke
(@sirmacke)

4 weeks ago
EDIT:
Well, I’m stupid, the siteurl/homeurl is now solved.
Still GENERIC_ERROR in the app.
- This reply was modified 4 weeks ago by sirmacke.
- This reply was modified 4 weeks ago by sirmacke.
- This reply was modified 4 weeks ago by sirmacke.
- This reply was modified 4 weeks ago by sirmacke.
threadi
(@threadi)

4 weeks ago

Is your WordPress and all plugins up to date?

Have you deactivated all plugins as a test?

Are there any anomalies under Tools > Site Health?

Thread Starter sirmacke
(@sirmacke)

4 weeks ago

WP and plugins are the latest .

I have tried disabling all plugins but the same error occurs.

Site status is good.

Thread Starter sirmacke
(@sirmacke)

4 weeks ago

The app takes a couple of seconds when I enter the site address, but the Could not add site Generic Error comes instant when I press Continue

Animesh Gaurav (a11n)
(@bizanimesh)

3 weeks, 6 days ago

Hello @sirmacke – I was checking your site and it appears the XML-RPC is not accessible for your site. If you add /xmlrpc.php after your site URL, it shows error. It appears you are using CrowdSec security service from a plugin or from your hosting provider which is blocking the access to XML-RPC. Is it possible for you to disable this service completely (temporarily) and try again to add website in the App?

Thread Starter sirmacke
(@sirmacke)

3 weeks, 5 days ago

We tried to disable the service yesterday, but still the same issue.
I thought of mayby copy the site to another host to test but no idea how to do that.

Thread Starter sirmacke
(@sirmacke)

3 weeks, 4 days ago

Ok, I setup a basic WP-site on my NAS, same theme and plugins, that works with the app.

Animesh Gaurav (a11n)
(@bizanimesh)

3 weeks, 2 days ago

Hello there!

I thought of mayby copy the site to another host to test but no idea how to do that.

You can use All-in-One WP Migration and Backup plugin for this – this can help you to do this test.

Also have you re-enabled the CrowdSec security service because for the site’s XML-RPC URL as i mentioned before, I still see the same issue.

Thread Starter sirmacke
(@sirmacke)

2 weeks, 3 days ago

I moved the site to another host, much nicer features.

I can now login to the site in the app, but everything just loads.

Animesh Gaurav (a11n)
(@bizanimesh)

2 weeks, 2 days ago

Hello @sirmacke – is the app working correctly now?