WordFence blocks frontend view

  • Resolved Monique Dubbelman

    (@boemedia)


    4 years, 5 months ago

    Two of the websites I host in my Siteground cloud account, had recent 503 errors. On the frontend, all users were shown a 503 error, as seen in this screenshot:

    https://cl.ly/30f1e84ad576

    It says it’s blocked by a login security setting, but it also shows when people are not trying to login.

    I tested on mobile (4G), so I was using a different IP, and the message still showed.

    In addition, I’d like to mention that SG recently moved these sites to a new server. They both have the domain registration elsewhere, and that still links to SG’s old IP address in the A-record, that has a 14 day overlap with the new IP address. Could this be a cause?

    The page I need help with: [log in to see the link]

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  • Thread Starter Monique Dubbelman

    (@boemedia)

    4 years, 5 months ago

    I think I found the culprit. The old IP from Siteground, that forwards to their new IP was blocked and treated like a hack attempt. By whitelisting this IP, the problem seems to be solved. (Until domains are linked to the new a-record)

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