WooCommerce import error – seeing never ending spinner

  • Paal Joachim Romdahl

    (@paaljoachim)


    1 month, 2 weeks ago

    The latest WooCommerce version is installed. 9.0.1
    Theme Enfold newest version.
    Latest WordPress 6.5.4
    Among various plugins Polylang is installed with two languages Norwegian and English US.

    Here is the dev console error.

    Failed to load resource: the server responded with a status of 500 (Internal Server Error)
    wc-product-import.min.js?ver=9.0.1:1 Objectabort: ƒ (e)always: ƒ ()catch: ƒ (e)complete: ƒ ()done: ƒ ()error: ƒ ()fail: ƒ ()getAllResponseHeaders: ƒ ()getResponseHeader: ƒ (e)overrideMimeType: ƒ (e)pipe: ƒ ()progress: ƒ ()promise: ƒ (e)readyState: 4responseText: “

    There are 94 products if failed to import.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support carolm29 (woo-hc)

    (@carolm29)

    1 month, 2 weeks ago

    Hey there, @paaljoachim! Thanks for contacting us. I’m happy to help you.

    Do you mind sharing the CSV file so we can take a look?

    The 500 Internal Server Error is a generic error that can be caused by various issues. It can be server issues, theme/plugin conflicts, server resources, etc

    Can you please check:

    • Server Error Logs: Access your server error logs through your hosting control panel or via FTP. Look for recent entries that correspond to the time of the import attempt. These logs might provide specific details about what caused the error.
    • Server Resources: We suggest having a PHP memory limit of at least 256, but sometimes it is needed to increase that. If you can, try increasing the memory limit to see if the issue persist. You can find more about this in this guide.

    Please let us know how it goes.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter Paal Joachim Romdahl

    (@paaljoachim)

    1 month, 1 week ago

    Hi

    Here is the dropbox link to the CSV file: https://www.dropbox.com/scl/fi/y8u5yge6ng4n6lf08bkbn/wc-product-export-20-6-2024-1718918036608.csv?rlkey=fl0wj9v8htr8xs0v7flnoww0g&st=10k12xro&dl=0
    Notice the Meta information. That belongs to Enfold which is being used for adding/editing products.

    I Upped the PHP memory limit from 32MB to 512MB. That seemed to help. All the products were added. I am though seeing some errors in naming but that is another issue.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    1 month ago

    Hello Paal Joachim Romdahl

    Thank you for your reply.

    I am glad to know that you were able to resolve the issue.
    Upgrading the PHP Memory Limit was a good step.

    Regarding the new problem you are facing, could you open a New Topic for that?
    Share all the details along with screenshots in a new topic and I will be happy to help you resolve this new issue.

    Looking forward to your response. 🙂

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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