WooCommerce App: Site migration

  • Resolved strarsis

    (@strarsis)


    9 months, 3 weeks ago

    When a site is migrated to a different server, by changing the A and AAAA records to point to the new server,
    how would the WooCommerce App notifications be handled afterwards?

    • Does the site server contact an external WooCommerce App API endpoint to notify about new orders, which is then passed to the WooCommerce App?
    • Does the WooCommerce App needs re-setup for using the site on the new server?
    • Does the WooCommerce App o the API endpoint connect back to the server, will DNS caching TTL be taken into account for the records?

    Or differently asked: When the WooCommerce App is used and logged into a Jetpack account that is connected to a WooCommerce site, and that WooCommerce site is transferred to a wholly new server with different IPv4 and IPv6, the DNS records updated to it, would the WooCommerce App still just work, or are additional, manual steps required?#

    Note: Also asked here: https://github.com/woocommerce/woocommerce-ios/issues/10977

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Shameem (woo-hc)

    (@shameemreza)

    9 months, 2 weeks ago

    Hello @strarsis

    When you migrate your site to a new server and update the A and AAAA records to point to this new server, the WooCommerce App should continue functioning normally. This is because the App primarily relies on your site’s URL, not its IP address.

    The WooCommerce App does indeed contact an external API endpoint to notify about new orders. However, this process should be unaffected by the server change as long as the site URL remains the same.

    As for DNS caching TTL, it’s generally considered by the internet service providers and browsers, not the WooCommerce App or API endpoint. There should be no issues once the DNS records are updated and propagated.

    Regarding the use of Jetpack, as long as the Jetpack plugin is set up on the new server and connected to the same WordPress.com account, the WooCommerce App should work without requiring additional manual steps. However, you may disconnect and reconnect the Jetpack if you notice any issues.

    In short, you should not need to re-install the WooCommerce App after migrating your site to a new server. However, it’s always a good idea to clear the app cache and monitor the situation closely for a while after the migration to ensure everything is functioning as expected.

    I hope this clarifies your concern. If you have any other questions, feel free to ask.

    Thread Starter strarsis

    (@strarsis)

    9 months, 2 weeks ago

    Hi @shameemreza,

    so far everything looks fine after switching the domain to new server.
    Jetpack stats are showing as usual, now I monitor the WooCommerce App for proper notifications for new orders.

    Tamrat A. (woo-hc)

    (@bisratlearn)

    9 months, 1 week ago

    Hi @strarsis,

    so far everything looks fine after switching the domain to new server.
    Jetpack stats are showing as usual, now I monitor the WooCommerce App for proper notifications for new orders.

    Thank you for your update. I’m glad to hear that everything seems to be working fine after migrating your site to the new server.

    It’s great that the Jetpack stats are displaying as usual. As for the WooCommerce App, it should continue to send notifications for new orders as it did before the migration. However, monitoring it for a while is indeed a good practice to ensure everything is functioning correctly.

    Should you notice any irregularities, or if you have any further inquiries or concerns, please don’t hesitate to reach out. We’re here to assist you.

Viewing 3 replies - 1 through 3 (of 3 total)
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