Plugin Support
Kim L
(@kimmyx)
Hi @artemvp,
Sorry to hear you encountered issues when updating to the latest version.
Could you send us more details about the issue? If you wish to share it privately, please send us a message via Get Support – Content Control Plugin.
We’ll wait for your email.
The situation is as follows:
- After updating the plugin, the admin panel continues to function correctly.
- However, the main site stops loading entirely.
Could you let me know what specific information I can provide to help diagnose the issue further?
@artemvp – If the frontend is white, there are likely fatal errors. Can you check your error logs or ask your host for the error information so I can get a patch out as fast as possible?
Also a list of any plugins etc.
Feel free to open a ticket via https://contentcontrolplugin.com/support/ if you want to submit info more privately.
After some troubleshooting, including enabling and disabling various plugins, I have determined that the problem arises from a conflict between the Content control plugin (v. 2.3.0) and the Polylang plugin. When Polylang is active, the site fails to load, but when it is deactivated, the site works correctly.
I am encountering the following error message (though the specific error text may vary):
Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 262144 bytes) in /www/site.com/wp-includes/taxonomy.php on line 3743
Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 262144 bytes) in Unknown on line 0
Additionally, when saving a post as a draft (Save Draft) and then attempting to preview it, I encounter the following errors (though the specific error text may vary and it does not depend on the version of the plugin (test v. 2.2.7; 2.2.8):
Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 262144 bytes) in /www/site.com/wp-content/plugins/polylang/include/translatable-object-with-types-trait.php on line 61
Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 262144 bytes) in Unknown on line 0
Could you please help me determine if this conflict is specific to my setup, or if it is a known issue that others are experiencing as well?
Same here. Polylang and Content control cause errors and white screen for logged in users on 2.3.0 version
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This reply was modified 2 months, 1 week ago by
wmcvasily.
Plugin Support
Kim L
(@kimmyx)
Hi everyone,
Thanks for the updates.
We’re currently looking into the issue with Polylang. Kindly reach out to Polylang as well in case they have additional inputs. 🙏
We’ll send a follow-up/update once we narrow down the issue.
We appreciate your patience and feel free to send us a ticket via Get Support – Content Control Plugin if you have more information you’d like to share regarding the issue.
Hello,
I’m a Polylang developer. I proposed a small modification to fix the issue: https://github.com/code-atlantic/content-control/pull/108
Hi @chouby ,
Thanks for that.
We’ve escalated it to our developers to have a look, and we’ll share their feedback.
Please don’t hesitate to reach out if you have more comments or questions in the meantime.
@chouby – This has been merged into dev, will go out with patch shortly this week.
@artemvp, @chouby, @wmcvasily – All patches for this have been released in v2.4.0. This also included tons of performance improvements.
